Best Western Lozenetz Hotel

Was worried about some reviews I read about mold and outdated. My room was clean and bathroom was spotless. Staff friendly with good adequate breakfast. Few min walk to a metro as well. Cleaning lady super friendly. Great channel selection for TV. All in all highly recommend. less

The room was cozy, people were very friendly. It is very close to the center of Sofia (ca 30 minutes by foot and about 10 minutes if you take the metro). I recommend everyone who travels to Bulgaria for a few days. less

It was the worst experience I have ever made within a Best Western Hotel. As was given an uprgade due to my Diamond Status, I became a room at the last floor with stairs I had to clim on with my 2 big pieces of luggage, and entering the room i had to realise that the temperature was 40 Degrees or even more. I switched on the two air conditioning in the room and went out. 3 hours later i came back to find out thay neither of them was working properly. The room was hot as hell and i called the reception to give me any other room, just this boiling space which they want me to sleep in. The responce of the reception guy was "We are fully booked, I have no other room available. I also have no technician to take a look at the air condition". I called this whole thing pure terrorism - because sleeping under this temperature is not human at all. There was a terrible smell on the floor, i don't know wgere it came from. The room was also not cleaned properly, dust everywhere, hairs in the bathroom, one of the night lapms was broken, a cleaning towel was forgotten by the housekeeping in the bathroom, it wasn't a nice view. I am very disappointed from this one night there and appeal Beat Western to revise the standards in this hotel. less

Fantastic hotel with great service and delicious food. We stayed at a suite with 3 beds on top floor with nice view above Sofia city. Love the Lozenetz area as it is one of the greenest in the capital. Would recommend strongly to stay at BW Lozenetz hotel for pleasure and business. less

I have been here before ; it seems the management it is changed ; it is far more nice now, Vanina is nice and welcoming, the new reception lady is fair , polite , charming and honest and above all the chambermaid red haired lady which helped us to solve a small problem : she is a very decent , nice , honest , reliable , and I'll make sure when soon we'll be back a nice present for her will be due. Thank you very much less