Best Western Lozenetz Hotel

The Best Western Lozenetz is in a convenient location, just a few minutes' walk from the nearest metro station ("European Union") and a pleasant 20-30 minute walk to the historical centre. It is, however, quite dated and a little shabby and not what you would really expect from the Best Western brand. It's on a busy road with significant traffic noise. The room was a decent size with a very comfortable bed and tea- and coffee-making facilities. The WiFi was excellent, and fast enough to stream Netflix. The bathroom was a little chilly in the morning but the shower was hot and powerful. Breakfast was adequate, though uninspiring. All the staff were friendly and welcoming. The only real problem was that there was a group of 12-year-old girls staying at the hotel and they were very noisy and disruptive from 6am in the morning. The hotel could - and should - have put them all on a floor of their own to avoid disturbing other guests: however, they gave me a room right next to some of them and the noise through the wall and in the corridor outside was a major irritation. less

We arrived in Sofia on the first day of our tour. good location and easily reachable from the city via metro. able to walk into town about 20 minutes. Breakfast reasonable choices. tourist information readily available. less

The problem I would want to inform fellow travelers about is a very serious smell problem present everywhere in this hotel. Linkages, bad plumbing, dampness result to annoying, obnoxious smells that make you want to leave the hotel the soonest possible. It does not have anything to do with personnel who seem to do their work properly. It is a construction problem of an aging hotel needing badly attention from Best Western. Obviously it is impossible to go there again despite the good price and location. Breakfast was OK. less

Clean, comfortable. WiFi and AC works well. I enjoyed my stay here. Young gentleman at the breakfast and gentleman at the bar and sunday morning receptionist were very helpful and welcoming. Would return 😊 less

Booked and PAID via Booking , I was traveling for 6 hours , desperate for shower and bed and When I arrived I was told that they don’t have room for me , and no one even bother to contact me , the lady on the reception explained that she wasn’t sure if I’m coming tonight .... less