It was the worst experience I have ever made within a Best Western Hotel. As was given an uprgade due to my Diamond Status, I became a room at the last floor with stairs I had to clim on with my 2 big pieces of luggage, and entering the room i had to realise that the temperature was 40 Degrees or even more. I switched on the two air conditioning in the room and went out. 3 hours later i came back to find out thay neither of them was working properly. The room was hot as hell and i called the reception to give me any other room, just this boiling space which they want me to sleep in. The responce of the reception guy was "We are fully booked, I have no other room available. I also have no technician to take a look at the air condition". I called this whole thing pure terrorism - because sleeping under this temperature is not human at all. There was a terrible smell on the floor, i don't know wgere it came from. The room was also not cleaned properly, dust everywhere, hairs in the bathroom, one of the night lapms was broken, a cleaning towel was forgotten by the housekeeping in the bathroom, it wasn't a nice view. I am very disappointed from this one night there and appeal Beat Western to revise the standards in this hotel. less