Best Western Lozenetz Hotel

It was the worst experience I have ever made within a Best Western Hotel. As was given an uprgade due to my Diamond Status, I became a room at the last floor with stairs I had to clim on with my 2 big pieces of luggage, and entering the room i had to realise that the temperature was 40 Degrees or even more. I switched on the two air conditioning in the room and went out. 3 hours later i came back to find out thay neither of them was working properly. The room was hot as hell and i called the reception to give me any other room, just this boiling space which they want me to sleep in. The responce of the reception guy was "We are fully booked, I have no other room available. I also have no technician to take a look at the air condition". I called this whole thing pure terrorism - because sleeping under this temperature is not human at all. There was a terrible smell on the floor, i don't know wgere it came from. The room was also not cleaned properly, dust everywhere, hairs in the bathroom, one of the night lapms was broken, a cleaning towel was forgotten by the housekeeping in the bathroom, it wasn't a nice view. I am very disappointed from this one night there and appeal Beat Western to revise the standards in this hotel. less

Fantastic hotel with great service and delicious food. We stayed at a suite with 3 beds on top floor with nice view above Sofia city. Love the Lozenetz area as it is one of the greenest in the capital. Would recommend strongly to stay at BW Lozenetz hotel for pleasure and business. less

I have been here before ; it seems the management it is changed ; it is far more nice now, Vanina is nice and welcoming, the new reception lady is fair , polite , charming and honest and above all the chambermaid red haired lady which helped us to solve a small problem : she is a very decent , nice , honest , reliable , and I'll make sure when soon we'll be back a nice present for her will be due. Thank you very much less

Terrible smell all over the place and the staff on the way out was extreamly umpolite. Housekeeping entered the room while we were there at 8:30 am without even knocking. We wanted to leave our suitcases next to reception while we are having a breakfast and a man from the staff said:' Not here!' in a very agressive way. Obviously there was no 'good morning', 'did you enjoy you stay' etc. If you hate yourself feel free to go to WORST WESTERN SOFIA. less

Just waiting on transfer to sofia airport...stayed here for 3 nights and what an excellent hotel near the city centre approx 15 min walk...rooms are exactly what was advertised in the pictures and breakfast was good with plenty of choices...staff very friendly and this an ideal location for exploring sofia...their is a shopping mall approx 5 mins down the road which has many shops also a 6 min taxi ride or 30min walk their is a massive shopping centre the paradise center which has lots of shops and at very good prices...i would definitely return to this hotel for its location and amenties great value for money and a great base to explore sofia bulgaria less