Best Western Lozenetz Hotel

We booked this hotel as part of a holiday package as the reviews and photos posted seemed reasonably positive. However, when we arrived we were given a room which had two single beds, so asked to move. The room we were moved to had a weird smell and we started to feel unwell. We spent one night in this room with the window wide open, before realising the Aircon was mouldy, with mould also growing behind. We asked to move rooms again and were given a room which had an even worse mould problem! We were due to stay here for 7 nights but after contacting the company we booked the holiday through, we were moved to an alternative hotel. Supposedly the hotel has 3* but after staying here we fail to see how this is the case and believe it should be shut down by environmental health. The room we were moved to, was on a different side of the hotel which leads us to believe the hotel has a serious damp problem. When mentioning to the receptionist, she seemed confused so we showed her photographs and offered to discuss it upstairs in the room, but she declined. She did not seem concerned when we checked out only 1 night into a 7 night stay. Please do not book this hotel as you could become seriously ill. A complaint will be going into Best Western shortly. less

The rooms are huge and very clean although nothing special about them, just what you need. Good value for money. Breakfast was ok, all the basic things were available but could have had more options. The hotel is situated in a nice and quite neighborhood near the center of Sofia, but the building and general facilities of the hotel are very poor and provide an image of disorientation (eg. there were left over chairs and desks in the stairs of our floor and in the walkway). less

Spent one night here before we set off on our trip around Bulgari and Greece.Arrived mid day Sunday took around 30min from the airport. Rooms where a good size comforatble and clean. Excellent breakfast. Good service Parking was easy but then it was a sunday Easy access to the centre of town if you want to explore alittle, Big shopping mall 5min walk away. All in all good choice when staying in Sofia less

The hotel staff were completely unhelpful when I arrived on a Sunday night and there was a mistake with my reservation. We discussed at reception what happened and both sides acknowledged the situation, so I asked for options to be offered be me, however the staff at reception showed no flexibility whatsoever. This was extremely frustrating for me, because I needed accommodation for 1 night in the city, I was travelling solo and didn't have other people to help me out. The hotel staff offered no particular solutions apart from me paying double for a new room which was unacceptable. I also asked if I can talk wth a manager, but I was told that the managers are not available on Sundays and they can talk to them tomorrow (obviously no option for me, as I needed to stay the night). Overall, this is hotel managed by the lowest local standard, without any customer orientation, where the management prefers a short-term cash gain than a happy and returning customer potentially investing much more in future travel. There are much better places to stay in Sofia, with better trained staff, and high class customer service. less

Clean, comfortable, hotel well placed near metro, no frills but excellent breakfast, good sized room with panoramic view of Vitosha mountain, very comfortable bed, small hotel but really quite pleasant. less