Best Western Lozenetz Hotel

Booked and PAID via Booking , I was traveling for 6 hours , desperate for shower and bed and When I arrived I was told that they don’t have room for me , and no one even bother to contact me , the lady on the reception explained that she wasn’t sure if I’m coming tonight .... less

We stopped 2 nights here and paid extra to use a parking space in the secure underground car park. It cost €10 a day and there are only 7 parking bays so make sure you reserve a spot in advance. Check-in was nice and quick and all staff were friendly and spoke good English. Our room was small and had an odd smell. It could well be a cleaning product but it was quite strong. We decided not to have our room cleaned on the 2nd day (extra BW reward points) and the smell faded. The bed was very comfy and we slept very well here. Wifi was good and the TV had lots of channels. We were surprised to find a very explicit x-rated channel, I'd be furious if my kids had found it, so double check with reception that there are channel locks in place if you bring children. We had breakfast on both mornings and it was superb. Something for everyone. All in all this is a nice hotel, ideal for visiting the city less

Great service and value for money Friendly staff, clean, great location in the heart of Sofia. Recommend highly. Definitely would stay again. Room was large with surprisingly comfy beds. Our room faced a busy road but we did not have any issues with noise. less

Staff are helpful and the location is ok( 20mins walk to the centre or a couple of stops on the metro) but the hotel is tired with gloomy bedrooms and an uninspiring breakfast. But we got a cheap deal through a BA sale so expectations were quite low! Definitely wouldn’t return less

Suite was not good. Didn’t meet my expectations. Didn’t look like a suite. Room had some points were the ceiling was low. Odor in room. Dirty carpet on the floor. Suite accessible by stairs (from the 5th to the 6th floor) less