Best Western Louisville East

My husband and I booked a room for one night. We had our kids with us enjoying the pool when we were lucked out because we didn’t put that we had our kids staying in the room with us. Simple mistake in my part. The GM was rude and demanded that we leave!!! We were not there more than an hour and a half. He even called the racist JTown police to remove us!!!! I will be calling corporate and the better BBB less

Best staff and clean rooms. Close to food and in a very safe part of town. Parking lot was well lit. I always stay at a Best Western when I can and The Best Western Louisville East is the Best one in the Louisville Market. less

We were treated so well until I reported the roaches then we got the side eye look after that now they did take 50.00 off the bill for the food but I do think we need to be compensated for more I was up at watching for those critters because they truly mostly came out at night I was so disappointed with my stay I was really looking forward to a good night rest until I didn’t even want the free breakfast heck I thought about roaches crawling around the the food in the kitchen we just should have driven right back to Florida but we came to Louisville for a funeral for my aunt we were already emotional and trying to keep up our spirits less

candace could careless if we stayed or not. she should not be the person at front desk representing your company. have her clean the rooms instead. rooms are priced too high for what you get, stay somewhere else. service is awful, rooms mediocre, location noisy and i saw mold in bathroom. mini fridge and microwave were dirty. either room was very dirty or they had bed bugs. had to go buy spray to kill them. less

I stayed in this hotel for three nights. It’s tucked away from the busy streets in a business area. It’s close to restaurants, shopping, and the highway. The rooms were a decent size and everything was in working order. Even the queen sized bed rooms had a microwave and fridge. Beds and pillows were comfortable. It’s an older hotel but appears to be kept up ok. The walls and doors are thin so do ask to be put in a quieter area. Breakfast was pick up and go with the basic continental options and hot eggs, sausage, and pancakes. Coffee does suck - watered down and lacking in flavor. Tv had basic cable. Staff was friendly and helpful. The hotel pool was by appointment only. I heard from other guests that the water was cold so it’s not heated. It’s a basic hotel in a nice area of town. I would stay again. They also respected personal choice when it came to COVID mitigation. I appreciated that very much. less