Find ANY OTHER HOTEL!!! I am not even sure where to begin... Houskeeping was the worst so let's start there. The housekeepers at this hotel are the rudest, cruelest,nastiest, human beings I have ever ... more
Find ANY OTHER HOTEL!!! I am not even sure where to begin... Houskeeping was the worst so let's start there. The housekeepers at this hotel are the rudest, cruelest,nastiest, human beings I have ever encountered. Along with there despicable attitudes they DO NOT CLEAN. We had to remove used condoms from a previous guest from the closet we stayed for 13 days and they never vacuumed or replaced toilet paper, refused to take dirty towels we asked that they change the bed linens and she simply made the bed with the same linens, folded up wet towels and put them on the shelves telling us to use them again and claiming they were clean. Housekeeping was constantly screaming and yelling on their phones every morning while pushing little children out of an elevator, calling guests fat asses, sweeping dirt under the ice machine. They never took our trash out we had to do it ourselves seriously folks we travel the U.S. for work and these housekeepers were the worst I have ever encountered. So you are probably wondering why we didnt report this... WE DID!!! MULTIPLE TIMES the owner doesnt care he screamed at my son for walking into the pool area alone (he's 15) he does not care one bit how the guests at this hotel are treated we watched him take cases of toilet paper and shove them in his own car (maybe that's why they had no toilet paper to give their guests) He was terrible and I hope that my official letter to Best Wedtern helps them to know what this owner is really like, best western should really take their name off of this hotel. Night shift clerk heavy set man never would give his name after being repeatedly asked was as nasty as the housekeepers and shouldn't work in any customer service field he was sexually harassing to me and incredibly rude and hateful cussing my husband when he asked for quarters for the vending machine. Besides the filth in our room the hall ways and common areas were fairly clean but the ph balance in the pool is not monitored and every person and hotel guest we spoke to had broken out in a rash due to the lack of upkeep on the pool chemicals. BREAKFAST WAS HORRIBLE burnt sausage daily they did not follow health code regulations and replace breakfast with fresh food daily the same EXACT dried up eggs and salsa and breads were brought out every single day we were thereThis place was the worst hotel we have ever experienced and considering my work takes me to 70- 80 hotels a year I am pretty experienced. Please find another hotel Louisville is full of nice places with decent rates THIS IS NOT ONE OF THEM. less