Staff was friendly, that’s it!
02/10/2019 haveaniceday16, long beach, ca
The reviews giving this place 4 or 5 stars must be fake. Paid for a suite, it was anything but. Room was small and VERY dark. Only one small window for a 2 room cave, I mean “suite”. The bathroom was ... more
The reviews giving this place 4 or 5 stars must be fake. Paid for a suite, it was anything but. Room was small and VERY dark. Only one small window for a 2 room cave, I mean “suite”. The bathroom was tiny and no counter space at all. Room was clean-ish, barely ok. Parking is limited and very cramped, better get out of your car before there is one next to you IF you even get a space in the lot. There is constant noise including screaming & yelling at 6am- sounded like the housekeeping staff having a lot of fun upon arrival in the morning. Only good thing was staff was friendly and helpful, but they could only work with what they have. Might be okay for a quick overnight if you’re in the area, but don’t expect much. Prices for this property are too high for what you get. less
Seaside02083643768, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Thank you for your feedback. I am sorry you did not enjoy your stay. Thank you for the kind words regarding our front desk staff/staff. I would like to let you know our HK staff does not arrive until 8:30-9 a.m. therefore noise that early in the morning must've been our guest. Anytime there is noise taking place that is disturbing our guest we ask that you reach out to our front desk so we can do our part in quieting down the guest who are disturbing others such as yourself. Typically we are able to do so. Did you have any particular cleanliness issues during your stay with your room? I had seen you just put the room was "clean-ish", barely ok, therefore I wanted to reach out and get more detail on what exactly you mean by that. Again, I apologize you did not enjoy your stay at your hotel.