Small Hotel with HUGE Heart!!!
14/08/2017 alexmt2017, Imperial, United States
In all my years of travel, I have never been treated with such a high level of care and courteousness as I was during my stay at the Best Western in Los Alamitos. I was traveling with my wife and son ... more
In all my years of travel, I have never been treated with such a high level of care and courteousness as I was during my stay at the Best Western in Los Alamitos. I was traveling with my wife and son for a trip to Knott's Berry Farm and Disneyland. My son happens to have special needs, as he's autistic, and due to his condition, we often scour the internet for hotel options that will suit his needs. After some investigating, we found a room at this location that we felt would work. Upon arriving and entering our room, we realized it wasn't the same room pictured during the time we reserved online (via Expedia). I mentioned this to the front desk clerk, Anita, as well as the hotel manager, Clarissa, and they immediately went above and beyond to accommodate my family's/son's needs. Needless to say, my wife and I were overwhelmed by their display of kindness and concern. The amount of extra work and effort they put in to accommodating us has left a lasting impression and has established a sense of brand loyalty that no comfy bed, free internet, or complimentary breakfast could ever create on its own. Beyond the AMAZING service, the rooms were spotless and extremely comfortable. I fully recommend this modestly sized hotel, if not for the quality of the rooms, then for the quality of the staff. They demonstrated their HUGE hearts and it's something I forever appreciate and never forget! less
ClarissaG-BWLA, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Thank you so much for leaving us feedback online. We appreciate you taking the time to do so. We hope to see you again soon. Best wishes to you and your family.