03/09/2019 Robin_CAA, Arroyo Grande, California
I'm giving this an average rating because the rooms were nice enough. I give extra points because shower/toilet were separate from the sink/vanity. I always like that. However, the towels were very ... more
I'm giving this an average rating because the rooms were nice enough. I give extra points because shower/toilet were separate from the sink/vanity. I always like that. However, the towels were very thin. The lighting was poor in the room. The property definitely has a motel feel and is small. But the very small space for continental breakfast was literally in same area as front desk and offered the very minimum. I've had better breakfasts at other Best Westerns. The rooms all access common walkway. Our room was next to the elevator which was not a problem. The problem was that there was an attached cigarette ashtray on the wall next to the elevator. Therefore, people gathered, smoked and talked quite loudly next to our room. I thought smoking had to be away from property. The one and only ice maker was located in the parking lot! The rate was good which is why I picked this place to attend a wedding. less
BestWesternHotels, General Manager at Best Western Los Alamitos Inn & Suites, responded to this review
Thank you for your feedback. I apologize that you had to smell smoke. Typically we ask our guest to smoke in the parking lot area only. We do provide ashtrays all around the property though in fact just to keep the hotel clean. If you were to stay with us again and run into this issue where someone is smoking near the rooms please let our front desk know and we can speak to the guest & have them go in the parking lot area. Also, I seen your comments regarding breakfast. Yes, we do have a small area to work with for breakfast. Thankfully, during the time of your stay it was not the peak of summer because that is when it becomes an issue. If there is something more you would like to see in our breakfast room please feel free to mention those items. Your feedback helps us improve. Thank you for your business.