Not sure what's going on..
We've stayed at this specific Best Western multiple times in the past couple of years, but this time was not up to par with the other times we've stayed.
The entire second floor hallway wreaked of ma... more
We've stayed at this specific Best Western multiple times in the past couple of years, but this time was not up to par with the other times we've stayed.
The entire second floor hallway wreaked of marijuana - thankfully our actual room did not smell bad, but the hallway consistently smelled like it.
As soon as we stepped into the room, we noticed red stains on the floor (that honestly looked like blood at first, but I don't think it was.. still off putting though), dust all around the edges of the room, part of the cabinet/TV stand was missing a chunk of wood at the bottom, the bathroom had spots on the wall that looked like they had tried to "touch up" with the wrong shade of paint.
The bedding appeared and smelled very clean and the breakfast was hot and delicious as usual.
Thankfully they were booked up for the rest of the week, so we were only able to stay one night there. I'm not sure if we'll be staying there again, which is a shame, because it's the only hotel in Flora and we've always had positive experiences there in the past. less
Terry P, General Manager at Best Western Lorson Inn, responded to this review
I am so sorry that you had a bad experience when you stayed with this last time. I know it is disappointing when things are not up to the normal standard.
I see that your other stays have gone well and we are looking into each of your observations and are working to get them corrected.
It is always our goal to make each and every stay a pleasant experience. We are reviewing your review as a team to make your next stay exceptional.