Best Western Lone Star Inn

My company’s employees stay in Best Westerns and other chain hotels all over the country and NEVER once was charged when my crews would check out early. Never once upon making Reservations was that ever mentioned about the “cancellation charge”. Tried a couple times to get Georgia the day manager? To credit back those charges and was told that is the hotels policy. Not only that the hotel also charged up for two days our guys weren’t even there on top of the cancellation charge after they checked out two days early. After 2 phone calls to the location and finally a phone call to BW customer service the two overcharges were credited but not the cancellation charge which essentially is the price of the room for one night. My advice is if you have no other options to stay in the area and you must stay here only book for one night at a time otherwise you could end up paying for a cancellation charge. As for my company we are in that area a lot and have need of hotels but will not use this location again unless the check out early cancellation charge policy is waived. less

DON'T STAY HERE!! I was checked in by Connie at 8:30 PM and was told check out wasn't until dinner time the next day. At 11:17AM the next day, I talked to an employee who thought we were staying 2 nights. Come to find out, Connie booked me for 2 nights. The manager, Ray, helped to clear everything up, but when I asked where I could put in a formal complaint Ray replied, "NO!" and gave an excuse about Connie being new and that she would talk to her. There is obviously a lack of training and professionalism in this establishment. When I went to return the key, Ray was upstairs and told me to just throw it on the desk, as if she were either too lazy to come get it, or I just don't matter enough to recieve a proper exit as a guest who just had to deal with added stress to my trip because of the staff here. If I could rate this negative stars I would. I will never attend a Best Western again, and will reccommend all my peers do the same less

If I could give this experience a 0/5 I would. HORRIBLE PLACE DO NOT STAY. LGBTQ's stay clear. I made this reservation via Priceline.com and wish I could go back in time. I showed up and checked in with the Manager of the hotel (His name is on the wall on the office to the left.) He found my reservation hand written on a piece of paper. Then proceeded to check me into my room after shipping my card atleast 10 Times and keying it in as well. We leave and come back later on after a rehearsal dinner to find that this hotel locks the front door so that you cannot get in without a card. We saw the two ladies at the front desk and they just watched us without helping us until we found the key in my pocket and then watched us walk upstairs. My partner and I got to the room and the key didn't work and were no longer able to enter our room. So I walked down by myself to get a new key thinking i put it next to my phone or something. As soon as I got down there the two ladies told me, "um that room only has one bed" and gave me a bad look. I said, yes. She then proceeded to tell me that I should've checked out the previous day, to which i replied that I had just checked in 4 hours prior. She then told me that they had rented out that room and the customers told them their was stuff in the room, so management went up to the room and cleared the door so that my key no longer worked. I then was told that she couldn't find my reservation and they didn't try very hard at all. I remembered that they guy had found my name in a notebook about three pages back and that it was in there. The notebook was sitting right in front of their face and neither had looked in it and I showed it to them. Then they asked if I had signed any paperwork and I told them that I had and that he swiped my card and everything. Then they finally decided to give me another key to the room. After arriving back into my room they lady called us because she didn't think we were staying two nights and wanted to know my name again and about the papers I signed when we checked in. I made a request for priceline to check in and talk to this hotel and the hotel responded with "nothing was taken out of the room and they stayed the two nights, so we are not going to do anything" Im sorry but I find the comments and actions of this hotel to be horrible, and would make sure everyone knows not to use them in the future. The fact that other guest and managers went into my room was horrible! less

Georgia was so awesome to help us with checking into our rooms.We needed to change to queen room instead of king room.( reservation was original made online)The room was very clean and the bed was wonderful after a long day of travel and graduation activities.The breakfast was very complete, more than just a sweet roll and coffee. less

I made a reservation 3 weeks in advance using a current credit card. When I checked out I used a different card. The hotel double charged me. I called them about it and they said that someone else stayed in my first reservation room and I had to pay for both rooms. Is that fair..I don't think so. I will never go back. Be very careful with this staff. less