12/12/2017 CrystalCreekQH, Texas Gulf Coast, Texas
Two adults and a couple of children stayed her on the weekend of 12/9/2017. Worst hotel experience in quite some time. After check-in, we promptly notified the front desk that shower in the room was... more
Two adults and a couple of children stayed her on the weekend of 12/9/2017. Worst hotel experience in quite some time. After check-in, we promptly notified the front desk that shower in the room was completely non-functional (it would not work at all) and could we please change to another room with a functional shower. Not only were we told that we could not change rooms, but a trip to the front desk to discuss it and walked into booked guests having heated discussion with hotel staff about not being able to get a room because the hotel was overbooked and now the room these people reserved didn't exist. No one would come to our room and look at the shower or try to get it to work. When we tried to take sit down baths, the water spout only put water out at a trickle and the tub would not hold any level of water because the drain would not seal. The staff would not bring us additional washcloths and towels to use, even with the faulty shower issue in the room. The continental breakfast we paid for with the ridiculously high priced room closed down before we even got downstairs. I was assured that a credit would be issued to part of the cost of the room due to the non-functional shower. This did not happen at checkout. When I called on 12/12 to follow up on a credit for part of the cost of the room, I was told basically that the shower was just fine and was never malfunctioning and we would not be issued a credit for even a portion of the cost of the room. Furthermore, not only was I not allowed to speak to a manager, but the employee refused to even provide me with the name of a manager. Terrible hotel experience at the grand expense of $176.27 for a plain, simple room with 2 queen beds, no amenities, NO SHOWER, NO SERVICE. Will NEVER stay here AGAIN and recommend any future guest think twice about giving this place your business. less
Jashwant T, Manager at Best Western Lone Star Inn, responded to this review
We are sorry to hear that we did not meet your expectation. We make every effort to meet every guest satisfaction. I would love to discuss your matter, if you could call me at your earliest convenience. My contact number is 361-781-0500.