From the first phone call in September 2019 to the reservation dates June 12-14, this ranks as one of the worst lodging experiences we have every had. Front desk staff is uninformed, rude, unable to a... more
From the first phone call in September 2019 to the reservation dates June 12-14, this ranks as one of the worst lodging experiences we have every had. Front desk staff is uninformed, rude, unable to answer basic questions, and mostly absent.
The hotel is not attempting to offer percentage occupancy for gathering spaces, and made no attempt to accommadte the wedding guests who accounted for sold out status. No offer for rate reduction becasue of benefits not offered, and this morning there was no water in the hotel. No offer for rate reduction for this obvious necessity. If you have business or pleasure travel in Edna, don't stay here. Drive 30 minutes to Victoria Texas for an abundance of adequate lodging. less
Jashwant T, Manager at Best Western Lone Star Inn, responded to this review
As we indicated well in advance before your arrival, that, Hotel has to follow CDC guide line and Texas Governor's odder to protect our Guests and fellow staff members. We offered meeting room for your group at reasonable rate and you declined the offer, you wanted FREE. We are sorry that we could not offer gathering out door space for your group for after wedding reception for late late night party, since we have other Guests as well beside your group and Hotel has to be considerate about other Guest as well. As far as water issue is concerned, City had water line pressure issue their end and there is nothing Hotel could do about it. If you still have any questions, feel free to call us.