Best Western London Queens Crystal Palace Hotel

122 Church Road, Crystal Palace, London, London, SE19 2UG, England
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Best Western London Queens Crystal Palace Hotel

Follow in illustrious footsteps in south London.

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London.
A stay here puts you in
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Pizza Polli Restaurants & Bar will be closed until further notice. If you have a pre-paid packaged Breakfast or a Dinner, Bed and Breakfast inclusive deal, breakfast will be in a Grab & Go box, dinner will be refunded on departure.
Covid 19 company policy: Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. If the guest does not comply, the reservation will be cancelled.
Bars, Free WIFI, Lift to some floors, Restaurants
There is charged parking available onsite.
Pets not accepted
Only guide dogs are allowed
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00

COVID Safety

We have taken extra steps to ensure your health and safety during your stay at our hotel. Click here for further details

122 Church Road, Crystal Palace, London, London, SE19 2UG, England
What 3 Words: ///weeks.mess.good

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • PizzaPolli
  • Breakfast room
  • PizzaPolli Bar


What better way to catch up with family, friends or colleagues than at PizzaPolli Restaurant? Inspired by an Italian passion for traditional cooking techniques and the finest ingredients, our tantalising recipes are just the thing to bring people together.
Our pizza dough is tossed by hand and our dedicated chefs use traditional Italian San Marzano tomatoes to cook their rich sauce, which is bursting with flavour.
You can see our classic Neapolitan pizzas being made by from scratch in our revolving wood-fired pizza ovens. It's a mesmerising watch!
If you have a sweet tooth, you can look forward to topping off your meal with our signature Calzone con Nutella.

Opening hours
Dinner: 17:00 - 22:30
Weekend times may vary

Breakfast room

Full English, continental and healthy breakfast available daily.

Opening hours
Breakfast: 07:00 - 10:30
Weekend times may vary

PizzaPolli Bar

Settle back to enjoy a relaxing drink or authentic Italian dish in the PizzaPolli Bar here at Best Western London Queens Crystal Palace Hotel. Whether you're getting ready for a night out or winding down for a night in after a long day exploring the dazzling sights of the capital, you can immerse yourself in the atmosphere here.
The bar area is bright and airy and has plenty of space for larger groups to gather.

Opening hours
Weekend times may vary

Meetings & Events

Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also h...

For any enquiries please contact events on 0844 387 62 40

Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also have onsite parking for guests travelling by car, and you'll find us outside the Congestion Charge Zone.
Our meeting and banqueting rooms can cater for up to 90 delegates and can be tailored to meet your needs. Benefiting from natural daylight, the Crystal Suite is ideal for board meetings, presentations or interviews. It could also be used for breakout sessions and small cocktail functions.
We're more than happy to assist you with your requirements to make your event a great success.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
Crystal Suite 70 50 40 40 50

Reviews of Best Western London Queens Crystal Palace Hotel

Traveller Overview:
3.0 Rating: 372 reviews
Excellent 26%
Very Good 17%
Average 20%
Poor 11%
Terrible 23%

BLUEJRAT99, wrote review 07/10/2021

Worse hotel ever!!!!

Sick all over the place going up the stairs rooms smelt awful sick all down our walls was really mouldy and damp asked to be changed rooms got put into a room in the basement without window just a pho... more


G4069REkurtw, wrote review 30/09/2021

Beware of the car parking scam. Avoid this place

Stayed here at the end of July. The hotel is best described as tired. Works were underway to freshen it up. Restaurant - we avoided & went elsewhere. CAR PARKING - beware!!! You can't pay for parking... more


LisaMcAdams, wrote review 28/09/2021

Worst Western

Do not stay here! They lied to the entire hotel and kicked us out to accommodate asylum seekers. They treated them like cattle with security. The room was fine but not worth the price & the craziness!... more


V86NXpaul, wrote review 28/09/2021

I won't stay again

This hotel has renovations going on. Restaurant (if can call it this) had x4 options of main. I'm suspect it was microwave meals. they were ok, but not for the money paid. I pre-paid for breakfast wh... more


Kmay95, wrote review 26/09/2021

Joke of a hotel!!

Had this booked with friends for months! To attend a festival near by, turned up to find out the hotel had been forced to shut the day before!! We had not been informed until about a hour before by bo... more


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