Best Western London Queens Crystal Palace Hotel

122 Church Road, Crystal Palace, London, London, SE19 2UG, England
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Best Western London Queens Crystal Palace Hotel

Follow in illustrious footsteps in south London.

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London.
A stay here puts you in
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Pizza Polli Restaurants & Bar will be closed until further notice. If you have a pre-paid packaged Breakfast or a Dinner, Bed and Breakfast inclusive deal, breakfast will be in a Grab & Go box, dinner will be refunded on departure.
During the current Covid19 Pandemic, this hotel is open only for housing key workers and workers with no alternative abode
Bars, Free WIFI, Lift to some floors, Restaurants
There is charged parking available onsite.
Pets not accepted
Only guide dogs are allowed
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • PizzaPolli
  • Breakfast room
  • PizzaPolli Bar


What better way to catch up with family, friends or colleagues than at PizzaPolli Restaurant? Inspired by an Italian passion for traditional cooking techniques and the finest ingredients, our tantalising recipes are just the thing to bring people together.
Our pizza dough is tossed by hand and our dedicated chefs use traditional Italian San Marzano tomatoes to cook their rich sauce, which is bursting with flavour.
You can see our classic Neapolitan pizzas being made by from scratch in our revolving wood-fired pizza ovens. It's a mesmerising watch!
If you have a sweet tooth, you can look forward to topping off your meal with our signature Calzone con Nutella.

Opening hours
Dinner: 17:00 - 22:30
Weekend times may vary

Breakfast room

Full English, continental and healthy breakfast available daily.

Opening hours
Breakfast: 07:00 - 10:30
Weekend times may vary

PizzaPolli Bar

Settle back to enjoy a relaxing drink or authentic Italian dish in the PizzaPolli Bar here at Best Western London Queens Crystal Palace Hotel. Whether you're getting ready for a night out or winding down for a night in after a long day exploring the dazzling sights of the capital, you can immerse yourself in the atmosphere here.
The bar area is bright and airy and has plenty of space for larger groups to gather.

Opening hours
Weekend times may vary

Meetings & Events

Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also h...

For any enquiries please contact events on 0844 387 62 40

Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also have onsite parking for guests travelling by car, and you'll find us outside the Congestion Charge Zone.
Our meeting and banqueting rooms can cater for up to 90 delegates and can be tailored to meet your needs. Benefiting from natural daylight, the Crystal Suite is ideal for board meetings, presentations or interviews. It could also be used for breakout sessions and small cocktail functions.
We're more than happy to assist you with your requirements to make your event a great success.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
Crystal Suite 70 50 40 40 50

Reviews of Best Western London Queens Crystal Palace Hotel

Traveller Overview:
3.5 Rating: 325 reviews
Excellent 29%
Very Good 19%
Average 20%
Poor 11%
Terrible 18%

Nick W, wrote review 24/03/2020

No Coronovirus refunds

The hotel would not entertain a refund for our trip booked and paid for prior to the covid-19 outbreak. Encouraged travel during lockdown as they remain open. Irresponsible and terrible customer serv... more


gailmac58, wrote review 17/03/2020

Great value

Had a 3 night stay here and was very impressed. The room had everything that you would need( hairdryer, tea/ coffee facilities etc) and was spotlessly clean. In fact, the whole hotel was very clean. T... more


Kerbhu2020, wrote review 13/03/2020

Rudest personal ever

Trying to have an early check in, the rudest ever service, even agressive, first stating that not roon was available and after askig for an early check in to pay more than the nigth tarif of the room.... more


gapn2020, wrote review 10/03/2020

Conference Event

The Crystal Suite was immaculate. The staff was very warm, accommodating and extremely helpful. The delegates who attended the conference were pleased with the service especially the buffet lunch. A s... more


Roving11653292046, wrote review 09/03/2020

Great value hotel, excellent value dinner menu & great value buffet breakfast.

Hotel car parking on arrival is a bit of a hassle as this has to be done via a 3rd party company by phone. Hotel WiFi is OK on ground floor but as soon as you get up a floor then it is very poor, if n... more


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