Best Western London Queens Crystal Palace Hotel

Never stop at the Best Western Queens Hotel Crystal Palace. Worst customer service I have ever encountered, they could hardly speak english. We could not sit down for breakfast due to coach loads of German exchange students. They would not let one customer take any food out of the hotel, because he also could not sit down. They forgot to gives us our carpark permit so when we got back to the van had a sign on saying must pay £200 overnight parking even though they had our reg number. 😡😡😡😡😡 less

This hotel provider has been such a let down with how they have treated me. Long story short they have messed up my bookings and taken money that they shouldn't have and have no way of showing me the Original bookings while I have all of my booking info. They claim I was a NO Show while I was actually at the hotel how does that even make sense. less

Great Stay Great Staff Great Food Keep up the good work Well done Bfast staff and the chef very helpfull Tall man allways in black clothes checking the bfast ( great bfast selection and allways clean) Well be back soon less

The reception is a nice area, but our room was in the basement, next to a big fan that hummed all night. The walls are paper thin and you can hear everything. The room had a horrible smell that wouldn't go away, and we couldn't open the window because of the noise. Parking costs £10 a day. The bathroom was really small, but nicely decorated. less

Room nice & clean but very small, because had large double and single, difficult to get out of bed on window side, especially for older people, who often need to be up during the night. The rooms at the back get very hot, the aircon needs to be used all night as cannot have window open because of noise. Terrible internet in room Fine for a night or two. less