Best Western London Queens Crystal Palace Hotel

Room was clean, well decorated and tidy. Able to adjust temperature with air con. Hot drink making facilities available. Easy to work from the room using a laptop, however it would have been better with a larger table. Good wifi included. Smart TV allowing Netflix or similar channels on a big screen. Staff not overly helpful, but there was a lovely man guiding people to the right place for breakfast. Lifts in place, one was broken during the stay but an alternative was available. Breakfast okay, I've had much better but also much worse. Avoid evening meal at all costs unless going for the fresh pizza from a clay oven. I had calamari and fish and chips, really poor quality, appeared processed and greasy and barely warm. Chips were actually fries that were hard and pale. Overall the hotel itself was reasonable for the price and there are plenty of restaurants nearby. less

Very good value for money, No frills but good standard of room and breakfast, 1 star removed as the chairs in the dining room were grubby. The twin room had ample space for 2 people and was serviced promptly, Good standard of cleanliness except for the chairs in the dining room. The informal atmosphere was friendly, attentive and not invasive less

Very nice. Not our 1st visit and will not be our last as long as we are not given a basement room. They tend to have a damp smell. Staff are always friendly and welcoming. We do tend to buy any drinks we may need as the vending machine is a little too steep at £2 a can of drink less

We were a party of 5 travelling from the North of England to take 3 family members to London who were visiting the UK from abroad. As they don't speak English, we had asked for the rooms to be close by, in case they had any problems so that we were on hand to help them. On arriving at the hotel, a little earlier than the check-in time, we were told by a really rude young lady on reception that we were way too early and would have to come back later. Though she did take some details from us. We went off to find something to eat. We did mention to her that she clearly needed to learn some manners on how to deal with guests. On arrival back at the hotel we were met by Bianca who was rude beyond belief.. She told us she couldn't see anything on the system that her colleague had taken any info from us. A little hard to believe. She then asked if we all had any ID with us - we have stayed all over the country and quite regularly and have never been asked for ID anywhere. She admitted herself that she carries a photo of her passport on her phone as her ID - when quizzed over the stupidity of this, she just said it was a risk she was prepared to take. None of us had any ID so her next shot was that we needed to pay a £100 deposit, Again, something we have never encountered. We noticed a few other people checking in at the same time and to our knowledge none were asked for ID or to pay a deposit. Things started to get heated and I have to say, humiliating - she just kept quoting hotel policy at us. The rooms when allocated were not nearby as had been specifically requested but at completely opposite ends of the hotel, up and down numerous flights of stairs and seemingly in the bottom of nowhere. The room itself was small but reasonably comfortable. On check-out we met yet another lady on reception who provided all the paperwork and receipts that we asked for then just said 'right that's everything'. We had to point out that it wasn't everything as we needed our deposit back. We echo what one or two others have already said on here that the place does look ok and we suppose it is. Just that the staff attitude to guests leaves so very much to be desired. This was our guests - in fact, family members, very first visit to the UK and indeed to London and this is what they saw. I can only be thankful that they didn't understand just what was being said and how we were being treated. less

Stayed here over the Christmas period for business & personal reasons. Hotel is generally speaking pleasant enough for a 3 star establishment, although I had ongoing issues with an erratic Wi-Fi signal, numerous false fire alarms and a lengthy wait for hot water to reach the 2nd floor. Hotel is ideally located for commuting into The City or Canary Wharf and would probably recommend it on the basis of value for money (and an extremely comfortable bed), just don't expect too much that's all. less