Best Western London Queens Crystal Palace Hotel

122 Church Road, Crystal Palace, London, SE19 2UG, England
based on 302 reviews Trip Advisor Logo
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Best Western London Queens Crystal Palace Hotel

Follow in illustrious footsteps in south London.

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London.
A stay here puts you in
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Bars, Lift to some floors, Restaurants
There is charged parking available onsite.
Pets not accepted
Only guide dogs are allowed
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • PizzaPolli
  • Breakfast room
  • PizzaPolli Bar


What better way to catch up with family, friends or colleagues than at PizzaPolli Restaurant? Inspired by an Italian passion for traditional cooking techniques and the finest ingredients, our tantalising recipes are just the thing to bring people together.
Our pizza dough is tossed by hand and our dedicated chefs use traditional Italian San Marzano tomatoes to cook their rich sauce, which is bursting with flavour.
You can see our classic Neapolitan pizzas being made by from scratch in our revolving wood-fired pizza ovens. It's a mesmerising watch!
If you have a sweet tooth, you can look forward to topping off your meal with our signature Calzone con Nutella.

Opening hours
Dinner: 17:00 - 22:30
Weekend times may vary

Breakfast room

Full English, continental and healthy breakfast available daily.

Opening hours
Breakfast: 07:00 - 10:30
Weekend times may vary

PizzaPolli Bar

Settle back to enjoy a relaxing drink or authentic Italian dish in the PizzaPolli Bar here at Best Western London Queens Crystal Palace Hotel. Whether you're getting ready for a night out or winding down for a night in after a long day exploring the dazzling sights of the capital, you can immerse yourself in the atmosphere here.
The bar area is bright and airy and has plenty of space for larger groups to gather.

Opening hours
Weekend times may vary

Meetings & Events

Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also h...

For any enquiries please contact events on 0844 387 62 40

Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also have onsite parking for guests travelling by car, and you'll find us outside the Congestion Charge Zone.
Our meeting and banqueting rooms can cater for up to 90 delegates and can be tailored to meet your needs. Benefiting from natural daylight, the Crystal Suite is ideal for board meetings, presentations or interviews. It could also be used for breakout sessions and small cocktail functions.
We're more than happy to assist you with your requirements to make your event a great success.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
Crystal Suite 70 50 40 40 50

Reviews of Best Western London Queens Crystal Palace Hotel

Traveller Overview:
3.5 Rating: 302 reviews
Excellent 28%
Very Good 19%
Average 20%
Poor 11%
Terrible 19%

yvonneattwell, wrote review 21/01/2020

Business stay

Room was clean, well decorated and tidy. Able to adjust temperature with air con. Hot drink making facilities available. Easy to work from the room using a laptop, however it would have been better wi... more


lesleytribe, wrote review 17/01/2020

Value for money

Very good value for money, No frills but good standard of room and breakfast, 1 star removed as the chairs in the dining room were grubby. The twin room had ample space for 2 people and was serviced... more


cburton71, wrote review 13/01/2020

We will be back

Very nice. Not our 1st visit and will not be our last as long as we are not given a basement room. They tend to have a damp smell. Staff are always friendly and welcoming. We do tend to buy any drinks... more


SharronBolton, wrote review 04/01/2020

Extremely disappointing - incredibly rude staff

We were a party of 5 travelling from the North of England to take 3 family members to London who were visiting the UK from abroad. As they don't speak English, we had asked for the rooms to be close ... more


193glenw, wrote review 02/01/2020


Stayed here over the Christmas period for business & personal reasons. Hotel is generally speaking pleasant enough for a 3 star establishment, although I had ongoing issues with an erratic Wi-Fi signa... more


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