Best Western London Queens Crystal Palace Hotel

I am currently here as I write on day four of my stay. I am quite surprised by some of the other reviews because I have not witnessed any of the problems stated. I booked a single room at a very low price compared to the local competition. My expectations were not high due to the price. I am here to visit family nearby and just wanted a place to lay my head. However, it has exceeded my expectations and represents great value for money. I was upgraded to a spacious double room at no extra cost. It is on the third floor, easily accessible via a fully functional lift, with large clean windows that partially but sufficiently open and quality well fitted curtains. I have a large screen tv with free access to Netflix and BBC I player which is a great free bonus. The wifi signal is consistently strong also. The decor is fresh the bedding and bathroom is clean and fully functional with in built hairdryer and shaver point. The shower is walk in with lots of space.The towels are spotlessly white and fluffy. Due to Covid restrictions there are no restaurant services and only a £5.00 takeaway breakfast available which I haven't tried so cannot comment on. I have found reception friendly and informative. I do not have a car with me but my son visits me here, picks me up and drops me off. Reception noted his car registration and waived any charges for him using the car park during my stay.This was not requested by us and we were prepared to pay but the lovely guy booking me in insisted on waiving the charge. I am on my last night before my visit is over and unless something drastic happens between now and tomorrow morning then they get 100% of my vote and I will be rebooking for a family wedding next month. less

I never write reviews but this hotel is so terrible I thought I would.. £10 to park per day .. slow very rude customer service at the desk I had just finished a shift as a key worker and had to send emails here and there just to prove I was a key worker. As for the room very tacky and stuffy.. honestly the worst hotel I’ve ever stayed at. less

Good location, short walking distance to all main transports, coffee shops, takeaways and restaurants. Rooms clean, friendly staff. Restaurant with a wide variety of food, freshly made pizza, small bar and breakfast, all set in a beautiful environment to relax and enjoy your stay. Thanks to the team for a great and pleasant stay! less

Best Western will not allow us a refund for our stay, which was booked for a wedding that has subsequently had to be cancelled. They have offered to rearrange the day, which is of no use since the wedding cannot be rearranged any time in the near future. This is in complete contrast to another hotel chain we have dealt with recently who instantly offered to refund our stay, despite having a non flexible booking. Will not be using Best Western again after this poor customer service. less

Had a 3 night stay here and was very impressed. The room had everything that you would need( hairdryer, tea/ coffee facilities etc) and was spotlessly clean. In fact, the whole hotel was very clean. The staff that we came across were friendly and helpful. I will certainly return to this hotel in the future. less