Best Western London Queens Crystal Palace Hotel

Really enjoyed our stay and staff were really helpful. First room was far from reception but staff immediately sorted it out. Room was clean with nice view from top. Thanks to the housekeeping for keeping our room tidy. less

We booked a best western hotel as believed the reputation was good. We stayed at the Queens hotel, Crystal Palace where we were placed in a room I can only describe as a dungeon. On the positive we were moved after requesting this however this did mean 2 had to share a bed. Our room was clean, however the drains were smelly and sink drained slowly. I have not slept either night, due to constant doors banging and shouting throughout the night!! Breakfast was absolute chaos, cooked breakfast was cold and for the continental breakfast items were not available resulting in me paying a high price for a piece of toast and lukewarm tea. Staff were rude, and there was a long wait for cutlery, meaning the cold breakfast was colder by the time it could be actually eaten. Never will I be booking a Best Western Hotel in the future if this is the standard they are comfortable with!!! less

Stayed 2 nights as couple given double bed and single bed. Exceptionally clean, biggest shower been in ever. Friendly , helpful staff. Lots bars restaurants nearby. We came by train so cannot comment on parking but seemed a lot of parking available. Very spacious hotel with pizza polo bar. Would deffo stay again. We were at front where main road was but very quiet. less

Horrendous. Possibly one of the worst hotels I have stayed in. Its like a underground rabbit Warren. My room had no windows. The clock didn't work, the telly didn't work. The shower wouldn't drain away. The room was tiny for one let alone two. The breakfasts were again one of the worst I have experienced the eggs were like rubber the rest was either over cooked or under cooked. The bread was dry and just unfrozen or so it seemed. Their was no fruit. The hotel where I was was dark and hideously decorated in dark grey and a aqua blue. Horrible. Who ever did the decor wants shooting All in all AVOID at all costs less

My son was with his school class there - it was super! And he raves about the breakfast! The room was Perfect for three Boys- they were happy via the Internet! All People of the School class tells very good about the Hotel and the new owner- last year it was Not so good! less