Best Western London Queens Crystal Palace Hotel

Im a key worker and have to stay in this hotel. Ive just realised and been informed off security that this hotel is is a holding place for immigration. Having payed for my room and parking on site i feel this is seriously shocking that i was not informed of this on my arrival. The staff and security onsite are very tight lipped and at best ignorant to my needs as a paying customer. Who knows what clientel the government have placed in the rooms adjacent to me. Absolutely disgusting from what is considered to be a reputable hotel chain. less

Cancelled my flexible booking directly at reception the day before, outside their cancellation policy and even so, the hotel charged me in full and refusing a refund! I find it disgraceful that right a the middle of a pandemic the hotel is treating people in such manner when all hotels in UK are being flexible with their cancellation policies considering the pandemic and having empathy with their customers. I would never recommend this hotel to anyone just because their lack of ethos and morals when handling rightfully entitled refunds, it shows their very poor level of customer service. less

As a key worker I understand the importance of everything we as a country are doing around Corona. I have so a 12 hour shift and booked a room so I could get some rest ready for work next, Instead I am greeted with rudeness and a lack of respect all because I didn’t have a bill on me to prove that I lived where I said I did, who carries bills around with them!! I provided My key worker letter from the government and my work ID??? If I could give a zero rating I would! Secondly It is not nice to stay in a place with a constant smell of weed!! That was giving me a headache, it is illegal to smoke on the property and yet this is the 3rd stay where I can smell it, not to mention the load arguments coming from said weed room all night Poorly run, bad customer serves and illegal less

If I could leave a no star review I would because this hotel is absolutely shambolic. I have stayed here on only one occasion with a group of people. The staff were horribly rude, the receptionist refused to acknowledge our request. The security used profanity language on us which left me in disbelieve. Please do not stay at this hotel. less

Room was adequate and suited us well travelling with family - good to get double and two single beds in a family room. Everything about the stay was basic, from minimal interaction from staff at check-in, to the decor and facilities. Trip was very cheap and included breakfast in a bag as restaurant shut due to covid. Not much to complain about, a little traffic noise as room was at front and sounded like room above had a heard of elephants with them over night! less