Best Western London Queens Crystal Palace Hotel

I booked this hotel because it was close to where I needed to be in London. I have stayed at best western hotels before so thought it would a good hotel. How wrong I was. Staff not wearing face masks, despite poster being up saying it was mandatory, one staff member even got in the lift with me without his mask on. Noise is terrible. Kids running up and down corridor and lots of screaming and shouting. Room is basic, no mirror up to do make up, only a full length by door with not good lighting near it. If I could gave afforded it I would have check out and find somewhere else...not worth £99 I paid. AVOID HOTEL at all cost less

Stayed here just for one night as visiting friends. When we arrived we noticed signs about paying to park. We enquired at reception and was told they no longer owned the land outside and a private company owned it. Parking was £10 for 24 hours. If I had more time I would have looked for a space on the adjoining roads. The hotel did not feel very welcoming. To get to our room, 004, we had to walk through restaurant, which was empty but had loads of dirty dishes left on the tables which hadn’t been cleared away, and down some stairs. We seemed to have all the air conditioning units outside our window which hummed all night. It rained all night and the guttering must have been faulty as it sounded like a waterfall. When the rain did stop then there was the sound of dripping, from a great height. All in all we did not enjoy our stay and was very tired from not getting a good nights sleep. less

We booked this hotel for a wedding close by. We nearly cancelled it after reading the reviews however for the price there was nothing close so decided we only need somewhere to sleep so kept the booking. Our room was spacious and clean. The beds were comfortable. The air con was one of the best in any hotel I’ve been to. If you are looking for 5 star then obviously not going to be anywhere close but I do wonder what people expect for a London hotel which has very low rates. It suited us for the two nights we were there. less

The hotel we booked showed up nice on the website but when we arrived it was rubbish and we went for a friend’s birthday weekend the room that was given was in the basement and was disgusting the carpet was dirty he room looked prison cell and it didn’t have the nicest smell either we didn’t even stay 15mins and cancelled the booking they refused to give our refund even tho it was false advised the person at the front desk I think his name was Zohaib was not helpful at all he was so rude was such a big let down would not recommend this hotel to anyone it’s was of money and time if I could rate them I would less than 1 start I would. less

I had to crawl up the single bed from the bottom to reach the pillows. there was no access either side of the 3ft single bed. The television did not work. The shower room was OK being about the same size as the bedroom less