Best Western London Queens Crystal Palace Hotel

122 Church Road, Crystal Palace, London, London, SE19 2UG, England
based on 326 reviews Trip Advisor Logo
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Best Western London Queens Crystal Palace Hotel

Follow in illustrious footsteps in south London.

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London.
A stay here puts you in show more

For enquiries or to make a reservation please call 03330 034203

For meetings and events enquiries please call 0844 387 62 40

Pizza Polli Restaurants & Bar will be closed until further notice. If you have a pre-paid packaged Breakfast or a Dinner, Bed and Breakfast inclusive deal, breakfast will be in a Grab & Go box, dinner will be refunded on departure.
Bars, Free WIFI, Lift to some floors, Restaurants
There is charged parking available onsite.
Pets not accepted
Only guide dogs are allowed
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • PizzaPolli
  • Breakfast room
  • PizzaPolli Bar
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PizzaPolli

What better way to catch up with family, friends or colleagues than at PizzaPolli Restaurant? Inspired by an Italian passion for traditional cooking techniques and the finest ingredients, our tantalising recipes are just the thing to bring people together.
Our pizza dough is tossed by hand and our dedicated chefs use traditional Italian San Marzano tomatoes to cook their rich sauce, which is bursting with flavour.
You can see our classic Neapolitan pizzas being made by from scratch in our revolving wood-fired pizza ovens. It's a mesmerising watch!
If you have a sweet tooth, you can look forward to topping off your meal with our signature Calzone con Nutella.

Opening hours
Dinner: 17:00 - 22:30
Weekend times may vary

Breakfast room

Full English, continental and healthy breakfast available daily.

Opening hours
Breakfast: 07:00 - 10:30
Weekend times may vary

PizzaPolli Bar

Settle back to enjoy a relaxing drink or authentic Italian dish in the PizzaPolli Bar here at Best Western London Queens Crystal Palace Hotel. Whether you're getting ready for a night out or winding down for a night in after a long day exploring the dazzling sights of the capital, you can immerse yourself in the atmosphere here.
The bar area is bright and airy and has plenty of space for larger groups to gather.

Opening hours
16:00-22:30
Weekend times may vary
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Meetings & Events

Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also h...

For any enquiries please contact events on 0844 387 62 40

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Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also have onsite parking for guests travelling by car, and you'll find us outside the Congestion Charge Zone.
Our meeting and banqueting rooms can cater for up to 90 delegates and can be tailored to meet your needs. Benefiting from natural daylight, the Crystal Suite is ideal for board meetings, presentations or interviews. It could also be used for breakout sessions and small cocktail functions.
We're more than happy to assist you with your requirements to make your event a great success.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
Crystal Suite 70 50 40 40 50
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Reviews of Best Western London Queens Crystal Palace Hotel

Traveller Overview:
3.5 Rating: 326 reviews
Excellent 29%
Very Good 19%
Average 20%
Poor 11%
Terrible 19%
Rating

LiamG808, wrote review 27/05/2020

Terrible

I never write reviews but this hotel is so terrible I thought I would.. £10 to park per day .. slow very rude customer service at the desk I had just finished a shift as a key worker and had to send e... more

Rating

Standance, wrote review 12/04/2020

Good

Good location, short walking distance to all main transports, coffee shops, takeaways and restaurants. Rooms clean, friendly staff. Restaurant with a wide variety of food, freshly made pizza, small ba... more

Rating

661franciss, wrote review 03/04/2020

would not entertain a refund - despite COVID-19

Best Western will not allow us a refund for our stay, which was booked for a wedding that has subsequently had to be cancelled. They have offered to rearrange the day, which is of no use since the wed... more

Rating

gailmac58, wrote review 17/03/2020

Great value

Had a 3 night stay here and was very impressed. The room had everything that you would need( hairdryer, tea/ coffee facilities etc) and was spotlessly clean. In fact, the whole hotel was very clean. T... more

Rating

Kerbhu2020, wrote review 13/03/2020

Rudest personal ever

Trying to have an early check in, the rudest ever service, even agressive, first stating that not roon was available and after askig for an early check in to pay more than the nigth tarif of the room.... more

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