Best Western London Queens Crystal Palace Hotel

Paid for a superior room, wouldn’t have wanted to see what the standard ones were like! Very small and only a tiny window in the corner. Staff on reception were grumpy & very unhelpful. No notification of all extra charges they include - for example they charge you £10 a night to park there (despite out of date signage in the car park saying £5). Ok for a couple nights given the great location, but for any longer I’d recommend staying elsewhere! less

This is a very clean hotel with an enormous breakfast bar and Italian food in the lounge for dinner. Very close to bus and tube routes with a shopping center near by for any necessities or forgotten items like UK power converters. Staff had some at the desk but were quick to point out the best local places to go and on bus, tube and train routes to destinations around London. I will stay there again. less

Really good value. Old but partially renovated hotel. Far from the center but not bad linked. 30 minutes from the hotel to London Bridge. The neighborhood is calm and safe. Rooms are not big and could be cleaner. less

We stayed here for one night (in a family room). It was cheap, cheerful and very good. I would stay here again. The important things: the room was clean, beds comfortable and we had no noise problems (possibly as we were on the top floor). When we got out of the lift on the 4th floor, the corridors were dark and dismal. When we opened the door to our room, I thought “oh!” - but don’t worry. It was fine. Our children liked it. I’ve taken photos so you can judge for yourself. A lot depends on the price you pay - our room was very good value (under £60). There are tea & coffee making facilities in the room. Parking at the hotel is £10/night which I don’t recall being advertised when I booked. There is a sign up at the entrance to the car park asking people not to park on the road for the sake of local residents. I understand that but it is perfectly legal to park on the road and we did, in a side road, a minute’s walk away. Finding a space there was easy. There were no advertised restrictions - I could have left it parked there all day, any day. Had I done that for longer than one day then I would have moved it in order not to irritate residents. A side-effect of the £10/night parking policy appears to be that there were lots of parking spaces at the hotel even late at night - an advantage if you are arriving late. The hotel is a bit of a rabbit warren - I checked out the route from our room to two alternative fire exits. I suggest doing that for the sake of your family. I do it in every hotel. The hotel is undergoing renovation. I heard no noise even during the day. The communal areas (lobby, dining room) were light and modern. Dining room chairs had padded arms which were filthy due to customers with dirty hands - simply not the best choice of chair for a dining room. Reception and breakfast staff couldn’t be faulted. Everyone was courteous and helpful. Breakfast was 5p under £9, £7 and £5 (full English plus continental too; continental; and a bagged takeaway called “Grab & Go” respectively). Though paying for this was offered when we booked online, I simply paid at breakfast instead - no need to book in advance. Kids eat free - we only paid for myself and my wife. The breakfast’s fresh fruit salad included melon - unlike some hotels (thank you, Best Western). There is also ham and salami in a fridge, and yoghurts - I tell you as they are easy to miss because they are down the far end. I recommend this hotel. I’d stay here again without question (though a lot depends on how much you pay). less

We were two families with young children staying at this hotel. On arrival at this hotel there was no ramp only steps so we had to carry two strollers all our luggage and both babies up the steps with out any offer of help from the staff. My husband and his uncle initially spoke to the ladies on reception at first they couldn’t find our booking they were cold and short with them as if it was our mistake. They found us in the end and rooms were assigned. We asked for help with the bags which was provided. The “family” room we were assigned was down deep in the basement. My husband followed the staff member helping with the bags and I took the stroller and the baby in the elevator expecting to be able to meet them. But the elevation didn’t go that far down. It was a complete maze And I couldn’t carry the baby and the stoller down all the steps so my history had to literally come and find me. When we got to the “family” room it had 3 single beds in it. Non of which a baby could sleep safely in. My husband and I sgrowe needed a different room so I looked for a phone to call reception, there was no phone. I went back up to the desk where I was met by two stone faced receptionist. I smiled and explained the difficulty with the access to the room with a stroller and the bed arrangement. I apologised for being a pain and asked if they had a more suitable room available. Not once did they smile or show that they understood our circumstances one of them actually sighed as she was searching. Then they found another room and said we had to bring all our stuff back to reception and then we could get the key. There was no offer to send someone to help and she said “oh by the way the phone in that room doesn’t work do you still want it” so I told her that it was an upgrade as we didn’t even have a phone in the first room. Throughout our whole stay not once did a member of staff say good morning or smile all the receptionist looked very miserable and I noticed them being short and rude to other guests. One gentleman asked for directions and was spoken to very slowly and loudly like he was stupid. But you literally needed directions if you’re room was in the basement. We ate breakfast there everyday (the food was actually nice enough) the same staff member took our recipts and explained the same thing each day like a robot even though we clearly remembered where to go by day 3. There was just no effort to be personable by any of the staff members. I did actually complain to a manager who apologised and said he would speak to them. I just feel no matter how affordable a hotel is you still expect professionalism and friendly customer service and you will not receive that at this hotel. less