Best Western London Queens Crystal Palace Hotel

122 Church Road, Crystal Palace, London, London, SE19 2UG, England
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Best Western London Queens Crystal Palace Hotel

Follow in illustrious footsteps in south London.

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London.
A stay here puts you in
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Pizza Polli Restaurants & Bar will be closed until further notice. If you have a pre-paid packaged Breakfast or a Dinner, Bed and Breakfast inclusive deal, breakfast will be in a Grab & Go box, dinner will be refunded on departure.
Covid 19 company policy: Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. If the guest does not comply, the reservation will be cancelled.
There is a temporary scaffolding raised and maintenance work carried out on the façade of the building.
Bars, Free WIFI, Lift to some floors, Restaurants
There is charged parking available onsite.
Pets not accepted
Only guide dogs are allowed
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00

COVID Safety

We have taken extra steps to ensure your health and safety during your stay at our hotel. Click here for further details

122 Church Road, Crystal Palace, London, London, SE19 2UG, England
What 3 Words: weeks.mess.good

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • PizzaPolli
  • Breakfast room
  • PizzaPolli Bar


What better way to catch up with family, friends or colleagues than at PizzaPolli Restaurant? Inspired by an Italian passion for traditional cooking techniques and the finest ingredients, our tantalising recipes are just the thing to bring people together.
Our pizza dough is tossed by hand and our dedicated chefs use traditional Italian San Marzano tomatoes to cook their rich sauce, which is bursting with flavour.
You can see our classic Neapolitan pizzas being made by from scratch in our revolving wood-fired pizza ovens. It's a mesmerising watch!
If you have a sweet tooth, you can look forward to topping off your meal with our signature Calzone con Nutella.

Opening hours
Dinner: 17:00 - 22:30
Weekend times may vary

Breakfast room

Full English, continental and healthy breakfast available daily.

Opening hours
Breakfast: 07:00 - 10:30
Weekend times may vary

PizzaPolli Bar

Settle back to enjoy a relaxing drink or authentic Italian dish in the PizzaPolli Bar here at Best Western London Queens Crystal Palace Hotel. Whether you're getting ready for a night out or winding down for a night in after a long day exploring the dazzling sights of the capital, you can immerse yourself in the atmosphere here.
The bar area is bright and airy and has plenty of space for larger groups to gather.

Opening hours
Weekend times may vary

Meetings & Events

Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also h...

For any enquiries please contact events on 0844 387 62 40

Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also have onsite parking for guests travelling by car, and you'll find us outside the Congestion Charge Zone.
Our meeting and banqueting rooms can cater for up to 90 delegates and can be tailored to meet your needs. Benefiting from natural daylight, the Crystal Suite is ideal for board meetings, presentations or interviews. It could also be used for breakout sessions and small cocktail functions.
We're more than happy to assist you with your requirements to make your event a great success.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
Crystal Suite 70 50 40 40 50

Reviews of Best Western London Queens Crystal Palace Hotel

Traveller Overview:
3.0 Rating: 344 reviews
Excellent 28%
Very Good 19%
Average 20%
Poor 10%
Terrible 21%

T313RQangelam, wrote review 12/07/2021

Worst hotel ever

I booked this hotel because it was close to where I needed to be in London. I have stayed at best western hotels before so thought it would a good hotel. How wrong I was. Staff not wearing face masks... more


VeronicaF682, wrote review 04/07/2021

Tired hotel. Parking not free.

Stayed here just for one night as visiting friends. When we arrived we noticed signs about paying to park. We enquired at reception and was told they no longer owned the land outside and a private com... more


honeystew50, wrote review 27/06/2021

It depends on what you are looking for

We booked this hotel for a wedding close by. We nearly cancelled it after reading the reviews however for the price there was nothing close so decided we only need somewhere to sleep so kept the book... more


Tour63924615854, wrote review 26/06/2021


The hotel we booked showed up nice on the website but when we arrived it was rubbish and we went for a friend’s birthday weekend the room that was given was in the basement and was disgusting the carp... more


Roam487489, wrote review 07/06/2021

The smallest bedroom ever

I had to crawl up the single bed from the bottom to reach the pillows. there was no access either side of the 3ft single bed. The television did not work. The shower room was OK being about the sam... more


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