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Best Western London Queens Crystal Palace Hotel

Rooms & Rates

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Follow in illustrious footsteps in south London.

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London.
A stay here puts you in good company - French writer Emile Zola resided here for many months in the 1890s during his time in exile, while German emperor Kaiser Wilhelm II used the hotel as a base for his visits to Queen Victoria.
Our refurbished rooms all come with contemporary decor, air conditioning, flat-screen TV and hairdryer. We also have an onsite car park, conferencing facilities, Italian restaurant and spacious ground floor lounge bar with satellite TV.
Selhurst Park football ground is only a five-minute drive away, while Crystal Palace Park is just two minutes by car. If you're looking to do a spot of sightseeing while you're here, you'll find the major attractions of central London around 8 miles from the hotel.

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122 Church Road
Crystal Palace

SE19 2UG
To make a reservation please call 0800 393130 (Freephone). For all other enquiries please call 0208 6536622


Bars, Free WIFI, Restaurants, Lift to some floors
Free internet available throughout the hotel
There is charged parking available onsite.
Pets: No Pets accepted Only guide dogs are allowed
Check-in & Check-out
14:00 | 11:00


Dining and Bars



What better way to catch up with family, friends or colleagues than at PizzaPolli Restaurant? Inspired by an Italian passion for traditional cooking techniques and the finest ingredients, our tantalising recipes are just the thing to bring people together.
Our pizza dough is tossed by hand and our dedicated chefs use traditional Italian San Marzano tomatoes to cook their rich sauce, which is bursting with flavour.
You can see our classic Neapolitan pizzas being made by from scratch in our revolving wood-fired pizza ovens. It's a mesmerising watch!
If you have a sweet tooth, you can look forward to topping off your meal with our signature Calzone con Nutella.

Opening hours

Dinner: 17:00 - 22:30
Weekend times may vary

Breakfast room

Full English, continental and healthy breakfast available daily.

Opening hours

Breakfast: 07:00 - 10:30
Weekend times may vary

PizzaPolli Bar

Settle back to enjoy a relaxing drink or authentic Italian dish in the PizzaPolli Bar here at Best Western London Queens Crystal Palace Hotel. Whether you're getting ready for a night out or winding down for a night in after a long day exploring the dazzling sights of the capital, you can immerse yourself in the atmosphere here.
The bar area is bright and airy and has plenty of space for larger groups to gather.

Opening hours

Weekend times may vary

Location and Attractions

Getting there.

Sat nav users: type SE19 2UG

Send to Tom Tom

Nearest motorway: M25, J4, 14.00 miles
Nearest train station: Crystal Palace, 1.00 miles
Nearest tube station: Crystal Palace Overground St., 1.00 mins
Nearest airport: London Gatwick, 23.00 miles

122 Church Road
Crystal Palace
SE19 2UG

What's nearby?


  • Crystal Palace FC at Selhurst Park (1.2 miles)

  • Crystal Palace National Sports Centre (1 miles)

  • Herne Hill Velodrome (2.9 miles)

  • Addington Golf Club (5 miles)

  • Wimbledon Tennis Club (7.6 miles)

Cities & Attractions

  • Selhurst Park (1.2 miles)

  • Crystal Palace National Sports Centre (1 miles)

  • Crystal Palace Park (1 miles)

  • Crystal Palace Museum (0.4 miles)

  • O2 Brixton Academy (4.4 miles)


  • Whitgift Centre (3.4 miles)

  • Oxford Street (9 miles)

  • Boxpark Croydon (3.3 miles)

Meetings, Conferences and Events


Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also have onsite parking for guests travelling by car, and you'll find us outside the Congestion Charge Zone.
Our meeting and banqueting rooms can cater for up to 90 delegates and can be tailored to meet your needs. Benefiting from natural daylight, the Crystal Suite is ideal for board meetings, presentations or interviews. It could also be used for breakout sessions and small cocktail functions.
We're more than happy to assist you with your requirements to make your event a great success.

Available room set ups

U shape

Room Theatre Classroom U-Shape Boardroom Banquet
Crystal Suite 70 50 40 40 50
Have an enquiry?
Contact events on 0844 387 62 40


TripAdvisor Traveller Rating: Rating: Based on 116 traveller reviews
Rating: 5 30
Rating: 4 25
Rating: 3 22
Rating: 2 16
Rating: 1 23

london lorry jaunt

17/05/2019 Tour27777723916, Lochgelly, United Kingdom

As I was taking part in the historic lorry run from London to Brighton I needed a hotel close to the Chrystal palace start point at reasonable cost, this hotel exceeded my expectations as when I bo... more


2 Weeks At Crystal Palace

16/05/2019 WJW0126, Tompkinsville, Kentucky

First, I am thankful that we could reserve a room only 5 days before our flight. The BW Crystal Palace was undergoing renovations in the lobby area, and that made it congested each day. The Registrati... more


Great stay worth the money

14/05/2019 Quest53879885720, Nottingham, United Kingdom

I’ve read bad reviews about this place and it really goes beyond me, I love staying at this place - the staff are wonderful, very helpful and friendly. I stay here very often about 3-4 times a month a... more


Sleeping in grand central station

13/05/2019 Global22162255412,

Overall the hotel was clean and tidy just failed to live upto the expectations of a good nights sleep with very little in the way of rectify a couple of sleepless nights due to serve creaking floors i... more


Close to all amenities in the heart of Crystal palace.

12/05/2019 Lorna J,

The queens hotel is a very nice hotel situated in the heart of Crystal Palace. Crystal palace itself is like a mini Blackheath Village. It is accessible, close to all amenities, with trendy bars and... more

Owner Response
WajithSyedBatcha, Assistant Manager at Best Western London Queens Crystal Palace Hotel, responded to this review
Dear Guest, Thank you so much for leaving such a fantastic review following your visit at the hotel. Reviews like yours make all our hard work worthwhile it, as we only aim to provide the best service to all our guests. I have shared your feedback with the team as it is always encouraging for us to learn that our valuable residents are satisfied with our service. Thanks again for taking the time to share your feedback and we hope that we will have the pleasure of welcoming you again in the near future. Sincerely, Wajith Syed Batcha