Best Western London Queens Crystal Palace Hotel

122 Church Road, Crystal Palace, London, London, SE19 2UG, England
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Best Western London Queens Crystal Palace Hotel

Follow in illustrious footsteps in south London.

Built in 1854 to coincide with the reopening of the Crystal Palace exhibition venue, Best Western London Queens Crystal Palace Hotel is a striking Victorian building in one of the most picturesque parts of south London.
A stay here puts you in
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Pizza Polli Restaurants & Bar will be closed until further notice. If you have a pre-paid packaged Breakfast or a Dinner, Bed and Breakfast inclusive deal, breakfast will be in a Grab & Go box, dinner will be refunded on departure.
COVID 19 - Hotel is only open for guests travelling for work purposes. Evidence may be requested on arrival or during pre-registration. Only guests from the same household can share a room.
Bars, Free WIFI, Lift to some floors, Restaurants
There is charged parking available onsite.
Pets not accepted
Only guide dogs are allowed
Free WIFI available throughout the hotel
Check-in & Check out14:00 | 11:00
122 Church Road, Crystal Palace, London, London, SE19 2UG, England
What 3 Words: weeks.mess.good

Restaurants & Bars

Good food and drink are essential ingredients for any getaway and our hotel restaurants and bars don’t disappoint. From brekkies that leave you raring to go, to evening meals with the wow factor we’ve got all your culinary needs covered. Tuck in.

  • PizzaPolli
  • Breakfast room
  • PizzaPolli Bar


What better way to catch up with family, friends or colleagues than at PizzaPolli Restaurant? Inspired by an Italian passion for traditional cooking techniques and the finest ingredients, our tantalising recipes are just the thing to bring people together.
Our pizza dough is tossed by hand and our dedicated chefs use traditional Italian San Marzano tomatoes to cook their rich sauce, which is bursting with flavour.
You can see our classic Neapolitan pizzas being made by from scratch in our revolving wood-fired pizza ovens. It's a mesmerising watch!
If you have a sweet tooth, you can look forward to topping off your meal with our signature Calzone con Nutella.

Opening hours
Dinner: 17:00 - 22:30
Weekend times may vary

Breakfast room

Full English, continental and healthy breakfast available daily.

Opening hours
Breakfast: 07:00 - 10:30
Weekend times may vary

PizzaPolli Bar

Settle back to enjoy a relaxing drink or authentic Italian dish in the PizzaPolli Bar here at Best Western London Queens Crystal Palace Hotel. Whether you're getting ready for a night out or winding down for a night in after a long day exploring the dazzling sights of the capital, you can immerse yourself in the atmosphere here.
The bar area is bright and airy and has plenty of space for larger groups to gather.

Opening hours
Weekend times may vary

Meetings & Events

Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also h...

For any enquiries please contact events on 0844 387 62 40

Best Western London Queens Crystal Palace Hotel is close to Croydon Business Hub and a 10-minute walk from Crystal Palace station, making it convenient for travel to and from central London. We also have onsite parking for guests travelling by car, and you'll find us outside the Congestion Charge Zone.
Our meeting and banqueting rooms can cater for up to 90 delegates and can be tailored to meet your needs. Benefiting from natural daylight, the Crystal Suite is ideal for board meetings, presentations or interviews. It could also be used for breakout sessions and small cocktail functions.
We're more than happy to assist you with your requirements to make your event a great success.

Available Room Set Ups

  • Banquet
  • Boardroom
  • Classroom
  • Theatre
  • U shape
Room Theatre Classroom U-Shape Boardroom Banquet
Crystal Suite 70 50 40 40 50

Reviews of Best Western London Queens Crystal Palace Hotel

Traveller Overview:
3.0 Rating: 337 reviews
Excellent 28%
Very Good 19%
Average 20%
Poor 10%
Terrible 20%

Antdwa, wrote review 14/04/2021

Filthy - Rude Staff - Unpleasant Experience. NEVER AGAIN

The hotel is very dirty. Filthy in the hall ways, the stairs and the room. Also needs a lot of maintenence. Rude staff - how the receptionist has a job ill never know. Really bad experience all roun... more


anthonycB2928NR, wrote review 09/02/2021

Immigration holding hotel

Im a key worker and have to stay in this hotel. Ive just realised and been informed off security that this hotel is is a holding place for immigration. Having payed for my room and parking on site i f... more


Daniel T, wrote review 01/02/2021

Disgraceful! No refund for cancellation outside policy during a pandemic

Cancelled my flexible booking directly at reception the day before, outside their cancellation policy and even so, the hotel charged me in full and refusing a refund! I find it disgraceful that right ... more


Charli0326, wrote review 12/11/2020


As a key worker I understand the importance of everything we as a country are doing around Corona. I have so a 12 hour shift and booked a room so I could get some rest ready for work next, Instead I ... more


Litte_Peso, wrote review 06/11/2020

The most disrespectful and utter disgusting experince

If I could leave a no star review I would because this hotel is absolutely shambolic. I have stayed here on only one occasion with a group of people. The staff were horribly rude, the receptionist ref... more


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