Best Western London Queens Crystal Palace Hotel

As a key worker I understand the importance of everything we as a country are doing around Corona. I have so a 12 hour shift and booked a room so I could get some rest ready for work next, Instead I am greeted with rudeness and a lack of respect all because I didn’t have a bill on me to prove that I lived where I said I did, who carries bills around with them!! I provided My key worker letter from the government and my work ID??? If I could give a zero rating I would! Secondly It is not nice to stay in a place with a constant smell of weed!! That was giving me a headache, it is illegal to smoke on the property and yet this is the 3rd stay where I can smell it, not to mention the load arguments coming from said weed room all night Poorly run, bad customer serves and illegal less

If I could leave a no star review I would because this hotel is absolutely shambolic. I have stayed here on only one occasion with a group of people. The staff were horribly rude, the receptionist refused to acknowledge our request. The security used profanity language on us which left me in disbelieve. Please do not stay at this hotel. less

Room was adequate and suited us well travelling with family - good to get double and two single beds in a family room. Everything about the stay was basic, from minimal interaction from staff at check-in, to the decor and facilities. Trip was very cheap and included breakfast in a bag as restaurant shut due to covid. Not much to complain about, a little traffic noise as room was at front and sounded like room above had a heard of elephants with them over night! less

On arrival at the room (via dark corridors) we found the door was wedged open with a screwdriver - someone was testing the air con. They then left which meant the room hadn’t been COVID cleaned since their visit. There were dirty marks on the wall and headboard and an unknown liquid substance on the bedside table! This “deluxe family room” has a single bed in addition to the double bed which made extremely cramped. We immediately left and will be making a formal complaint / request a full redund less

I've stayed in a lot of hotels over the years and worked in several so I have a fairly good idea of what I want from somewhere. We just stayed here for a full week so got a pretty good measure of the place. Our room - 503 - was compact but comfortable, with a large bed and decent storage. The air con was a Godsend and the smart TV with (mostly) excellent Wifi connection a bonus considering the star rating/price. The bathroom was a decent space with a powerful, hot shower. The location is good, with a plethora of shops and restaurants etc literally around the corner and Crystal Palace Parade (with its excellent transport links) a short walk away. London being London it's no problem to get takeaways fairly swiftly and taxis are the same. Unfortunately various little things let it down. Our bathroom shower gel and tissues ran out within the first couple of days and were never replenished. The shower door was very temperamental and kept coming off its runners. Our TV lost its internet connection a few times and despite reporting this to reception nobody bothered to take a look or let us know how to sort it. One day we left the room late morning, literally made eye contact with housekeeping staff and said hello to them in the corridor directly outside our room while blatantly turning our door card to say "please make up our room" yet our room was not serviced. Checking out the receptionist barely looked up from the computer, didn't bother to ask how our stay was and couldn't have been less interested in us. It's not a bad hotel and to an extent you get what you pay for, but a little more attention to detail by staff would make a world of difference. less