Family stayed once, not again
11/03/2019 Paradise200217, Waxahachie, Texas
Unfolded sofa bed and old room key and opened condom wrapper fell out. No bedding in the room for the sofa bed. Fridge had a broken off plastic spout in the back all moldy or nasty looking and freez... more
Unfolded sofa bed and old room key and opened condom wrapper fell out. No bedding in the room for the sofa bed. Fridge had a broken off plastic spout in the back all moldy or nasty looking and freezer section frosted over 2” thick. Watery eggs at breakfast and warming unit did not appear functional and eggs and sausage were cold. Warmer for biscuits was on and they were crunchy. Front desk person brought up bedding when I called and took $30 off the bill when I showed him the cleanliness issues and bill still over $110 for the one night. Never again. Avoided this area for return road trip as no other real options in the area. Nice outward appearance but my experience is management does not inspect the details proactively. less
Umesh P, General Manager at Best Western Lockhart Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.