When I checked in to the hotel, Thomm was very friendly and helpful. However, I was not aware that the room next to mine had been reserved by a large group of people who wanted to throw a party. It ... more
When I checked in to the hotel, Thomm was very friendly and helpful. However, I was not aware that the room next to mine had been reserved by a large group of people who wanted to throw a party. It felt like a block party was next door - music speakers, lots of people, loud talking, profanity. Unfortunately, the party started around 10pm and lasted through the wee hours of the morning. It was the worst night sleep that I have ever had at a hotel. Calling the front desk yielded no relief, and the next morning when I addressed the issue, I was simply told sorry to hear that. The hotel room itself was clean, and the beds were very comfortable with plenty of pillows. The complimentary breakfast was above average for a hotel. less
Explorer797735, General Manager at Best Western Lock Haven, responded to this review
I'm truly sorry to read your comments, regarding the noise. I spoke to the Front Desk staff, he informed me that not only did he call the room but went to their door to ask them to quiet down. He said he went up on four separate occasions. He said after each time they were quiet, for him. I see that was not the case, and I'm sorry they kept you awake. I wish we could've moved you to another floor or room. I am happy to see that you found Thomm friendly and our breakfast above average. I do hope that you would consider staying with us again, we would love a chance to show you a better experience.