Best Western Lock Haven

101 E Walnut Street, Lock Haven, Pennsylvania, 17745-3521, United States
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Best Western Lock Haven

Stay at the Best Western Lock Haven hotel to experience award-winning service amidst the beauty of Pennsylvanias Wilds. A recipient of the I Care 2 Leading in the Industry of Customer Service Certificate, our hotel in Lock Haven, PA is situated in th show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
101 E Walnut Street, Lock Haven, Pennsylvania, 17745-3521, United States

Reviews of Best Western Lock Haven

Traveller Overview:
4.5 Rating: 287 reviews
Excellent 53%
Very Good 29%
Average 9%
Poor 5%
Terrible 2%
Rating

AmyW8888, wrote review 02/10/2020

Great hotel!

This is a really nice hotel. Easily accessible from highway, but in a quiet neighborhood. Clean and very comfortable bed! Breakfast was modified to keep guests safe from Covid, but still had several ... more

Rating

mfuad2020, wrote review 24/08/2020

Gem near a national park!

I stayed at this nice, cozy and clean hotel on my way to Boston. comfy beds, decent breakfast given the pandemic. watched a spectacular sunset on the way there, will definetely stay here again! pet... more

Owner Response
Heather Harper, General Manager at Best Western Lock Haven, responded to this review
Thank you for the wonderful review and kind words regarding our clean and cozy rooms.As you mentioned, we are pet friendly and love welcoming pets of all breeds and sizes. I'm happy you got to enjoy a beautiful sunset, surrounded by our mountains. I find the green trees and mountain tops make for fantastic sunrises and sunsets. We look forward to seeing you again during another visit to our area.
Rating

RickyARife, wrote review 04/08/2020

A+

I walked into the lobby and was greeted by a pleasant clean smell. My first impression alleviated any fears I had about COVID. The rooms were clean. The staff was pleasant. The outlets worked and so d... more

Owner Response
Heather Harper, General Manager at Best Western Lock Haven, responded to this review
Thank you Ricky for the five-star feedback. We are pleased to know your stay met all your expectations. We make cleaning and sanitizing a top priority, and pride ourselves in Best Westerns We Care Clean program. We want all our guests and staff to feel safe and comfortable, in these unparalleled times. We hope to see you again during another visit to our area.
Rating

Joanne C, wrote review 19/07/2020

Clean rooms, great value

The rooms were clean and the bed was comfortable. The staff was very accommodating and friendly. We stayed several nights. Each morning they served a light breakfast due to the Covid-19 restriction... more

Rating

694marionw, wrote review 17/07/2020

rude front desk

I checked in the hotel last night. Everything was satisfactory. Left this morning and was gone all day. When I came back nothing had been done in the room. Bed was not made, towels on floor. Nobody ha... more

Owner Response
Heather Harper, General Manager at Best Western Lock Haven, responded to this review
I'm sorry to read about your experience during your stay. The Front Desk is to mention to our guests at check in, that stay over rooms are only being done by request. I apologize the information wasn't communicated to you. This is a new policy that a lot of hotels, not just Best Westerns, are following during the pandemic. This is a procedure put in place for the safety of our guests and our staff. I hope the pandemic ends soon, and we can go back to our normal routines. I also, apologize for the Front Desk Staff not offering to give you towels or take out your garbage. We keep towels and extra supplies at the Front Desk, for guests who request more items. I hope everything else was good during your stay and you will choose to stay with us again. We would be happy to show you a better experience.