Overpriced for what you get!
31/08/2015 Gareth J, Llangefni, United Kingdom
Stayed here for two nights for a wedding. First appearance was good, picturess hotel. We were met by friendly staff, and through out the weekend they were great. The 1st night we had food in the bar a... more
Stayed here for two nights for a wedding. First appearance was good, picturess hotel. We were met by friendly staff, and through out the weekend they were great. The 1st night we had food in the bar area and was nice, but the bar prices were very expensive. £4 for a pint of lemonade, over £5 for a pint of Guiness! Our rooms, were tidy, but dated. There were two dirty towels in the bathroom? I went to the recpetion and the lady appolagiesed and they were changed quickly.
There was a problem with the amount of wasps outside. I'm well aware it is the time of year where they are out in force, but 3 of the guests were stung and I counted over 20 wasps crawling on the table, obvious there was a nest near by.
When checking out, we were charged £60 over the price? Now awaiting them to refund as I paid by card.
Good Points - Good Food, Friendly Staff.
Bad PointS - Dated decor, overpriced drinks.
Would not stay here again, rather stay up the road in the Grosvner and Pulford Hotel. less
LlyndirDeputy, General Manager at BEST WESTERN Llyndir Hall Hotel, responded to this review
Thank you for taking the time to review your recent stay with us at Best Western Llyndir Hall Hotel & Spa.
I am extremely disappointed to read you didn’t enjoy your stay with us and that we failed to meet your expectations.
Your comments regarding the price of drinks will be taken on board, I can assure you that a full price comparison was completed in the area (including the hotel mentioned) to ensure that we remain competitive.
I am sorry to hear that you felt as though our rooms were dated, a full refurbishment programme is place and I am sure if you were to return in the future you would notice the improvements made. Unfortunately the refurbishment plan can be rather costly and time consuming and I must prioritise the work carried out.
Being set in 5 acres of the Welsh Countryside we have seen an increase in wasps this year around the Italian Terrace and the management team and gardener are doing our very best to locate the nest but as you can imagine this can be extremely difficult due to the size of the grounds we are set in.
I will be investigating the over charge you have mentioned and can assure you the relevant training will be carried out. The hotel does provide each guest a copy of the invoice and total for guests to check prior to settling the bill and I am sorry for any confusion.
I really hope this hasn’t deterred you from returning to the hotel.
Once again thank you for your comments.