Christmas party round 2 !!
31/01/2016 Donamcj, Wrexham, United Kingdom
We first went here Saturday 12th December for our Christmas party to say it was a disaster is a understatement.Needless to say after paying 65.00 each and not receiving the night we were promised we c... more
We first went here Saturday 12th December for our Christmas party to say it was a disaster is a understatement.Needless to say after paying 65.00 each and not receiving the night we were promised we complained on the Monday morning.After several emails between myself and the manager we agreed we would go back. So what a difference, we were in the main hotel and everything was as we would have liked originally.This is the standard we expected staff friendly attentive and nothing was too much trouble.To be fair the food was good on the original night and again it didn't disappoint , lovely choice piping hot and delicious.Barman professional friendly and was rushed off his feet at some points of night not that he showed anything other the professionalism I would expect.They have restored my confidence in their hotel and I wouldn't hesitate in going back as they say it's not how you start it how you finish.Well done Llyndir Hall. less
LlyndirDeputy, General Manager at BEST WESTERN Llyndir Hall Hotel, responded to this review
Thank you for taking the time to review your recent visit to Best Western Llyndir Hall Hotel & Spa.
I was extremely disapointed to read your innitial email in regards to the event which took place on the 12th December and was extremely keen to invite you back to the hotel where we could provide you with the true experience we have to offer.
I am delighted to read that on this occasion we were able to meet all expectations and you enjoyed the night. Your kind words will be passed onto the team who I am sure will be thrilled.
Once again thank you for your feedback and we look forward to seeing you again soon.