I was on a trip to Wales with the hubby and we decided to stop here half way on the journey to break up the travelling. It co-incided with the husbands birthday so we decided to treat ourselves and upgrade to the executive room and had put on the reservation notes that it was his birthday in the hopes of getting a nice view.
On arrival the hotel seemed nice, lots of statues, some much nicer than others and the ones in the front lawn were a bit weird!
Booking in room ages, there was only 1 girl in desk and she was taking a phone reservation and we had to wait a good 5 mins to be seen to as another person was waiting to get some information from reception.
Once in our room I wasn't really sure what was supposed to be executive about it to be honest. The decor was very dated as were most items in there and there was a bit if a funky smell about the place. The wallpaper was starting to rise in some places and the ceiling had some kind if water damage to it. I wasn't sure if some places in the room were dirty or if it was just wear and tear, not really a nice feeling! We had an amazing view if part of the ceiling and a wall.
The bed was comfy, pillows were horrible and the shower was very good.
Went to the pool and it was nice but small and there were children swimming lessons going on which made it feel even smaller, sauna was likewise nice but small.
Tried to get a drink at the bar and after waiting for quiet a while and no one came. Ended up going to reception to find out if they were serving. No one was at reception and I ended up managing finding a member if staff who managed to find the receptionist who was able to serve me a drink after making me wait another 5 mins after I heard the staff member speak to her. Wanted a cider but their draught pump wasn't working.
Overall I was really disappointed by this place, everything was very dated, really unimpressed with the staff especially the receptionist who you could tell didn't want to be there. Would not go back and wish I'd booked into a travelodge/premier inn as it would have been better! less