We stayed at Llyndir Hall as a party of 14 for three nights, dining each night in the restaurant. On arrival we were greeted and helped to our rooms, in the Woodland Suite. These were lovely spacious rooms, but dimly lit, to the extent that we could not see to read with all lights on. Three 11W candle bulbs in dark shades are not really adequate for rooms this size, and they take 5-10 minutes to come up to full brightness. Perhaps they could be replaced with 20W spiral compact fluorescents, which have greater brightness and faster warm up, or even better LED lights which are instant on, have longer life and are more efficient.
The hotel had a wedding function on the Friday night, and we were asked to sit down to dinner at 8.00pm, which we did. Orders were taken about 8.15pm, but our starters did not arrive until 9.45pm. My smoked salmon was excellent, but those with goats cheese salad had a very minimal amount of goats cheese! The rack of lamb which was a popular choice ran out to be replaced by lamb shanks. When these arrives around 10.30 pm they were delicious, but having travelled up from Bristol we were quite hungry by then. Around 11.15pm the staff started collecting glasses, and laying up for breakfast, and we were invited to order sweets "if we wished". As our room rate included a three course meal, most of us wished, but it was getting close to midnight by the time we finished.
On Saturday night we asked to eat early at 6.30pm , as most of our male customers hoped to watch the rugby England vs Australlia, which kicked off at 8.00 pm. A school reunion in the function room was also on, and the bar was both poorly staffed and stocked, so bottled beer ran our immediately, Guiness was finished, the most popular red wine, Merlot was out of stock, so getting served was a lengthy business both for us and for the reunion members. We preordered dinned, but again starters took almost an hour to arrive, and main courses and sweets were delayed. The rugby had finished before we finished our meal, despite sitting down early The Sunday evening meal was the best served, without unacceptable delays, and the bar staff could cope with the reduced numbers.
The self service breakfasts were good, and we enjoyed these greatly, with helpful staff in attendance.
To sum up, I would have loved to give this Best Western Hotel a higher rating, but the slow kitchen service and understocked and understaffed bar detracted from our weekend enjoyment, (though as a large party we were less affected that a smaller party would have been.) The food, when it arrived was good, so extra staff and training could overcome most of the problems. There is a large mark up on drink costs in the bar, To lose sales by having an understocked bar is poor customer relations and poor management. less
LlyndirDeputy, General Manager at BEST WESTERN Llyndir Hall Hotel, responded to this review
Thank you for your feedback following your stay with us at Best Western Llyndir Hall Hotel & Spa.
I am disappointed to read you didn’t enjoy your stay and your comments will be discussed in the next management meeting.
I would like to confirm that we do have an on-going refurbishment programme and lighting is an area which we are focusing on. We have currently rewired a number of bedrooms adding more lighting and re positioned the lights to improve this issue. As you are probably aware refurbishments are very time consuming and rather expensive.
I was rather shocked to read your comments in regards to the dinners on both nights as the timings you have mentioned seem to differ to ours. I have investigated both nights and can see that you were due to dine at 8pm but your food was served in a timely manner and that there were no delays and desserts being served at approximately 9:45. I have also checked the time sheets of all the staff who worked on the first night with them all signing out at 11pm.
I have also investigated the second night with dinner set for 6:30pm, I am aware that you didn’t return from your excursion until 7pm. I also believe some of the group were slightly delayed for dinner. Unfortunately as a busy hotel timings are essential as a small delay could cause an overlap with other events and can cause delays.
I have spoken with all head of departments and I believe my team did all they could to cater to your needs.
I thank you for your review and can assure you your comments will be taken on board and will assist us to make the improvements whilst keeping the things our guests come to love and expect.