Best Western Lion Hotel

Well where do I start...booked this hotel on groupon availability for today 16.11.19. Arrived at 11 am greeted by a woman on reception looked senior..announced ourselves..she confirmed our name and checked the computer then said your room is not ready yet be ready at 2pm. Confirmed we could leave our car in the car park. Returned at 2.20 pm same woman on reception plus one other lady....as we presented ourselves and stated our name at reception the original lady said to the other one just going to get a signature. And disappeared......the other one went on to say we have been trying to contact you since you booked....we asked on what number...she said well we dont have a number for you..so you cannot have tried to contact us then....she said well we've tried to contact groupon but they have not picked up the phones....I'm sorry..so that makes it ok to say sorry for complete and utter rubbish excuse..as we stood ther a chap stuck his head in the door said I'm booked in where do I park ..the same woman said round the bk not even asking his name......how come we were rejected yet he was allowed in....appears to me that if you get via groupon you are second rate customers and they sell full paying customer above you...be warned these are suspicious service providers.....avoid at all costs ..they even blamed floods that have subsided over a the week...pants and you know what how do you sleep at night knowing you have made people travel and cost them all plans! Shocking is an understatement...... less

Everything about this hotel is excellent even if it’s situation leaves a bit to be desired especially if it happens to rain for 24 hours! But give praise where praise is due and this hotel deserves them in spades. less

We had our wedding reception here and the room we had looked absolutely beautiful. We were well looked after by Cindy and nothing was too much trouble we had good contact all the way. We stopped the night in the bridal suite and I couldn't fault It at all Would most definitely recommend this hotel. less

I was struggling to find a dog friendly hotel at short notice, so decided to take a punt on the Best Western Lion Hotel. We had a very positive experience. We arrived quite late and hadn't eaten. We were therefore delighted to find their restaurant was still serving until 10pm, although the menu is reduced to a few items after 8pm. The room was perfectly fine, clean and spacious and accessed straight to outside, as dogs are not allowed into the hotel proper. Which was fine for us. All the staff were very friendly, helpful and polite and we were left with a very good impression of the people who worked there. For the price and the friendly welcome we thought it was very good. less

We were only here for one night but we had a good stay. The rooms are a fair size and comfortable bed. There was a wedding that day and evening but we didn’t really hear them. We ate in which was good value for the money. The chicken was lovely. A most comfortable stay. less