Best Western Lion Hotel

Both my wife and I stayed at The Lion Hotel for our 45th wedding anniversary on a 3 day Groupon offer and we must say our first night was exceptional we found the reception team of Bradley ( Nice bunch ) & Karen to be extremely professional and also most courteous and helpful. We had a meal in Bar 114 on the Friday and the food was EXCEPTIONAL, I had chicken sizzler & Marie had bacon & black pudding pizza & both were very nice & hot. We had booked a table for the Saturday night but after a day out decided to try room service, I had a burger doubled up & Marie a steak sizzler, my burger was very nice however Marie's sizzler was cold and several of the extras we had ordered were mixed up, Marie sent the meal back and ordered a double burger very nice, problem was we got charged for the sent back meal and extras we had not ordered, this was rectified at check out as I had refused to sign the till receipt but it was still sent through for payment. We decided after sleeping on it that we would leave a day early. Have left comments on the Hotel feed back form and emailed Emma direct who apologised and offered us a free upgrade to executive suite. We will see if we use this offer. This in no way reflects on any member of staff but on presentation of in room menu. less

The review I thought I’d uploaded last time obviously hadn’t uploaded hence two reviews so close! We stayed here this weekend and had yet again a lovely stay. The staff were friendly and polite and it was great that we got a free upgrade when we checked in. This time we stayed in the Wellbeck Suite (would love to check out other suites lol!) Breakfast was fine but we do prefer the table service rather than the buffet. No noise or disturbance from the wedding going on downstairs. As usual- we will be back x less

Overall experience was not good it left a lot to be desired, food offering was average, the comfort of the bed was poor, the shower was low power, the location of the hotel was average and the overall cost was expensive. less

As someone who stays at this hotel 2-3 days a week currently, I have to say I find it very good. The rooms generally are spacious and comfortable and the restaurant and bar area is a great place to relax. My only recommendation would be for some spicier dishes on the menu. less

Stayed for one night b+b. Lovely hotel, good staff and comfy room. Room was clean and warm. Bed very comfortable and very quiet. Good in room amenities including tea and coffee, big TV and free sky sports. Breakfast was delicious and plentiful with a nice selection of hot and continental breakfast. Keep up the good work guys. Thanks again less