Well...leaves a lot to (not) be desired...
21/09/2015 Jenna S, London, United Kingdom
Having stayed in best western in other locations before I was expecting something better! Firstly and with a lot of shock - Best Western Linton Lodge Hotel DO NOT have baby changing facilities in thei... more
Having stayed in best western in other locations before I was expecting something better! Firstly and with a lot of shock - Best Western Linton Lodge Hotel DO NOT have baby changing facilities in their reception guest bathrooms!!!! After travelling for ages and needing to change baby's nappy we were told that there are no facilities and and were told we could change her in the restaurant were we going to have lunch!!! Utterly appalled.
The room was nicely decorated if you can see past the cobwebs on the walls and corners of the rooms -yuck!!!! Having travelled with a newborn we were given a room with a shower so we couldn't even bath baby - luckily it was only for one night!!!!
Upon arrival 2 hours before check in to drop our luggage we asked reception to confirm they have a cot for us - response - ummm.. Not sure, I see the notes but cant confirm!?!? WHAT??? This is after calling prior to booking to ask if they had these facilities available, booking with a note requesting this and lastly calling the day prior to check in to reconfirm.
When we checked in and asked -again - if there was a cot in our room the receptionist just looked blankly at us, shrugged and responded with ... I hope so. Luckily it was there. Unnecessary stress! I definitely think the reception team could do with some client satisfaction courses to provide the quality service offered in other best westerns! You doing a service for paying customers, the customers aren't doing you a service!
Breakfast although not included was simple but very tasty.
Definitely not my best western experience. less
LintonLodge99, General Manager at BEST WESTERN Linton Lodge Hotel, responded to this review
Many thanks Jenna for your review. I apologise for the confusion with the cot and I am pleased that this was in your room for you as requested for your arrival.
We always offer a nearby guest bedroom for baby changing facilities, however this is not always possible if we are fully booked as we were in this instance. I sense the team here were trying to accommodate you with a solution should you have not wished to use our large disabled toilet, which whilst not ideal, is adjacent to the reception. Keith Walford, General Manager