08/12/2018 AlishaL90, Silverdale, Washington
This was an unexpected stay while I was with my partner, who is a truck driver. We were supposed to be staying in his sleeper, but things happened and another driver needed the truck for a run that ni... more
This was an unexpected stay while I was with my partner, who is a truck driver. We were supposed to be staying in his sleeper, but things happened and another driver needed the truck for a run that night. We ended up here for the night.
I had called as soon as we booked the room to let them know we probably wouldn't be in until at least 1. Due to more unforeseen issues, we didn't actually show up until around 3. Because of this, during their night audit they marked us as no shows which meant we could have ended up without a room... However, the awesome night clerk (I'm so sorry I forgot your name!) set us up in a room even though the computer system seemed to not be very cooperative. She left notes for the day manager about what had happened and told us that manager would clear up the weird charges that happened while she was working on the reservation. She gave us our keys and we went and passed out.
The day manager, Shennele, was beyond accommodating as well. We went down at 9 to have breakfast before it closed and then went and talked to her. She immediately knew who we were, and had already reversed the extra charges and had it printed out for us. Check out was at 11 but she said we could stay until 12:30(which was when my partner thought we'd need to head out to get the truck) so that we could get some more sleep. We ended up leaving around 11 anyways due to work issues, but the offer was very appreciated.
The room itself was clean and comfortable. I liked the bed and the shower had good pressure and lots of hot water which was a bonus. Breakfast was better than most free breakfasts I've come across at hotels: hash browns, sausages, waffles, biscuits and gravy, toast juice, coffee, hot chocolate. They even had a yogurt machine!
The price was great, too. But the service and willingness to help was above and beyond. If I'm ever in the area and need a place to stay, this will be the first place I look. I've even told family that if they're ever over here that this is the place to go.
Thank you for helping us and thank you for having such great staff and rooms. less
Deborah K, General Manager at Best Western Liberty Inn DuPont, responded to this review
Thank you for this wonderful review! We are so happy that you were taken care of by Shenelle and our night auditor. Our staff takes pride in doing whatever we can to exceed our guests' expectations. I will be sharing your kind words with all of our staff. We hope you will visit us again in the future.