27/05/2019 LittleLilly090909, Lakewood, Washington
Upon arrival, the staff was flirting with the customer for 45 minutes. Upon waiting patiently with a kid, I get to the front and ask for a room. They rolled their eyes and gave me the smelliest one. G... more
Upon arrival, the staff was flirting with the customer for 45 minutes. Upon waiting patiently with a kid, I get to the front and ask for a room. They rolled their eyes and gave me the smelliest one. Go to the pool and there are unattended children in there. Try to sleep and dogs bark all flippin night. Positives.. smoking area, la e.g. ge pool, larger hot tub, pretty entrance area, rooms are on the larger side.
Sure some of it wasn't their fault, for the most of it wasn't. But I wont be coming back. less
BWLibertyInn-Andrew, General Manager at Best Western Liberty Inn DuPont, responded to this review
Thank you for your feedback. I was disappointed to read that you did not have a pleasant experience and can assure you I will be personally looking into these matters. I know our front desk team will do everything in their power to check our guests in as soon as possible, however on occasion when we have an influx of requests from guests, it may take us slightly longer than normal.
I wish you would have addressed these issues with us during your stay as guest satisfaction is of the utmost importance to us and we would have loved an opportunity to resolve and improve your stay.
I hope your stay in DuPont was otherwise enjoyable and hope to see you back some day.