There was no breakfast left
We stayed here in Delano for a family wedding and when we checked in the receptionist was friendly and nice, however on Saturday morning there was a different receptionist when me and my family walked... more
We stayed here in Delano for a family wedding and when we checked in the receptionist was friendly and nice, however on Saturday morning there was a different receptionist when me and my family walked in to the breakfast room at 7:20 there was no hot food left at all except a few potatoes. I was embarrassed to go tell the receptionist that there was no more food, I thought she would go in and check but she was just sitting in the front desk looking at her phone and didn’t look up or go check on breakfast. We had to go back to our rooms because we were getting ready for the wedding and we didn’t get to eat until the afternoon! When we checked out on Sunday morning however with a different receptionist there was plenty of food and I asked who the girl working on Saturday morning was and she said her name was Bianca. So we weren’t happy with the girl Bianca’s lack of customer service unfortunately. less
BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Thank you for taking the time to review our property. I want to apologize for not meeting your expectations. We strive to make our guest experience an enjoyable one and I am sorry you did not experience that. I can see how this issue was very inconvenient since you had important things to do. We will address this with our front desk clerk to ensure this does not happen again. I hope you come back and give us another change to give you a better experience at our hotel.