Good hotel for the money
28/03/2019 Freedom59258426800, Tecate, Mexico
The staff in the hotel is friendly and will help you as needed but the rooms look outdated and the design of having the restrrom sink and shower area seperate did not go well with the room. The mattre... more
The staff in the hotel is friendly and will help you as needed but the rooms look outdated and the design of having the restrrom sink and shower area seperate did not go well with the room. The mattress seemed a bit too firm that caused a back ache and the pillows are too hard that makes just want to tosss them on the floor. The shower head was hard to adjust and made it a bit difficult to shower in but also needs a bit of an upgrade for a better experience. The breakfast was OK but I think they can do better, but the WiFi connection needs major work and with the slow speeds that are in service makes it difficult to use your wireless devices. The cleaning staff will need to pay more atttention to the room cleaningness since I found someonelses sock at the bottom of the bed (edge of it) being covered by the cover. less
BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Thank you for taking the time to review the hotel. I am glad that you had pleasant interactions with the staff, as friendly, professional service is a top priority here. We are currently in the process of upgrading many parts of the hotel and have even more improvements planned in the future. I have made note of your concerns and will speak to the staff. We always welcome guest feedback and suggestions, as it helps us improve the experience for all guests.