30/09/2018 George316, Los Angeles, California
My family visited this hotel for a church event approx. 8 yrs. ago and they were very pleased-so pleased that they would return. This was my 1st visit. The location is great with restaurants & a K-Mar... more
My family visited this hotel for a church event approx. 8 yrs. ago and they were very pleased-so pleased that they would return. This was my 1st visit. The location is great with restaurants & a K-Mart close by. The staff was friendly & helpful.
I suspect there is a heavy turnover. Although it's been renovated there are signs of wear. The TV remote was missing & there wasn't a problem getting another. However, the TV wasn't working & couldn't be replaced until the following morning. Thank goodness for laptops & smartphones. The mattress was lumpy & there wasn't enough counter space in the accessible bathroom. Not a big deal-something we've worked around. On the 1st night I found & killed 2 cockroaches & 3 on the 2nd morning. I kept this away from my disabled wife knowing she'd want to leave if she knew. Finding another hotel in this area would be a challenge on weekends, so I stuck it out. We made reservations months ago & prepaid for our stay. We've used Best Western for at least 30 years & have never been disappointed. We really liked staffing & service, but anything crawling in a hotel room can be a deal breaker. We will not be staying at this hotel again.
BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Thank you for taking the time to offer this feedback. I am glad you had pleasant experiences with the staff and enjoyed the location of the hotel, however, I am sorry that you encountered some of the other issues. I have discussed your concerns with housekeeping and we are working to ensure this does not happen again. We are in the process of upgrading the hotel in a variety of ways and have further improvements planned in the future. We always welcome guest feedback as it helps us improve upon the hotel experience, so thank you for these comments.