Best Western Lexington Inn

850 N Lee Highway, Lexington, Virginia, 24450-3725, United States
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Best Western Lexington Inn

The Best Western Lexington Inn, centrally located in the heart of Virginias Shenandoah Valley, offers superior customer service, affordable rates and all the comforts of home, which guests have come to expect from the Best Western brand.

Lex
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
850 N Lee Highway, Lexington, Virginia, 24450-3725, United States

Reviews of Best Western Lexington Inn

Traveller Overview:
4.0 Rating: 545 reviews
Excellent 37%
Very Good 35%
Average 18%
Poor 4%
Terrible 3%
Rating

littlecreekcandles, wrote review 16/05/2021

Front desk not helpful

They only had carry out breakfast until 8:30 my key card stated 9:30 front desk worker could not and refused to get me a simply box of cereal at 9:00 in the morning don’t expect to ask a favor or them... more

Owner Response
Tanya Clark, General Manager at Best Western Lexington Inn, responded to this review
We apologize for any miscommunication as we have modified breakfast offerings and hours due to Covid. We strive to provide excellent customer service, and are sorry for not meeting your expectations. We do hope you will stay again and give us a chance to provide you with the superior service we are known for.
Rating

Stephen G, wrote review 06/05/2021

Warm and friendly establishment

Good location, great staff, bit pricy. Have a lot of utility contractor personnel satying there, so noisy in morning. grab and go was not particularly good, but no BW has a very good one. Liked that i... more

Owner Response
Tanya Clark, General Manager at Best Western Lexington Inn, responded to this review
Thank you so much for your review. We are glad you enjoyed your stay, and appreciate your patience as we continue to make modifications with your safety in mind to our amenities, such as breakfast, etc. We hope to see you again soon!
Rating

L N, wrote review 03/05/2021

Nope.

VERY disappointed in this Best Western. I found the staff to be very unhelpful. Calling me ma’am while being unhelpful does not constitute good service. Older hotel, cleanliness 2/5. The upstairs room... more

Owner Response
Tanya Clark, General Manager at Best Western Lexington Inn, responded to this review
We sincerely apologize that you were not happy with your stay here. We strive to make all our guests happy and comfortable and are truly sorry that did not happen for you. Thank you for letting us know these issues, as they will be looked into internally. We do hope you will give us another chance if you are ever in the area to provide you with the superior service we are known for.
Rating

dnctransportation53, wrote review 29/04/2021

Stay over in Virginia

Had a pleasant stay here was very clean and following covid procedures will definitely come back if in the area breakfast was great and met some good quality people there safe to stay here park... more

Owner Response
Tanya Clark, General Manager at Best Western Lexington Inn, responded to this review
Thank you so much for your review. Here at the Best Western Lexington Inn, your safety and well being are our priority. We were glad to accommodate your needs and hope to see you again soon.
Rating

brittneyjohn88, wrote review 12/04/2021

Friendly staff

Staff and accommodations were excellent. Rooms could use some updating. Location is great, next to Applebee's and a gas station. Unlimited coffee and juice and the rooms have a fridge and microwave in... more

Owner Response
Tanya Clark, General Manager at Best Western Lexington Inn, responded to this review
Thank you so much for your review! We are glad you enjoyed your stay and hope that you will stay with us again soon.