If you are a smoker, this hotel is for you.
05/04/2017 Jenny S, Baltimore, Ireland
The biggest drawback (or benefit depending on your perspective) is that this is a smoking hotel. If you are a smoker, this is the hotel for you. If you are not a smoker and you don't like the smell of... more
The biggest drawback (or benefit depending on your perspective) is that this is a smoking hotel. If you are a smoker, this is the hotel for you. If you are not a smoker and you don't like the smell of smoke, be warned.
Also, WARNING, if you book through Best Western's website, you could be placed in a smoking room regardless of whether or not you request one. This happened to me. Fortunately, the hotel staff called me the morning of my stay to ask if this was my intention. The switched me to a non-smoking room, but there is still a stale smoke smell in the air. I'm not sure if this is coming from neighboring rooms or what.
Another thing to consider (again, drawback or benefit depending on your perspective) is that if you are on the first floor, parking is immediately outside of your door. Convenient for unpacking, but I can hear car alarms when people lock their cars. Maybe this would be less of an issue for a second floor room.
So that is just a few things to be aware of if you are looking for hotels in the Lexington area. There are a lot to choose from in the immediate vicinity. As a nonsmoker who dislikes the smell of smoke, I would not chose this one again.
In fact this whole review is in honor of my friends and family who either 1) love to smoke or 2) who passionately hate the smell of smoke. If I were here with my "passionately hate the smell of smoke" best friend or husband, there would be an uproar over the smoke smell in this room. If all the non-smoking rooms are like the one I'm in now, we would need to find another hotel. My sister, brother-in-law, and cousin on the other hand, would be right at home here. Smoking hotels are getting harder and harder to find. less
bwlexingtoninn, General Manager at BEST WESTERN Lexington Inn, responded to this review
bwlexingtoninn, General Manager at BEST WESTERN Lexington Inn.
Thomas Newberry CHA, General Manager at Best Western Lexington Inn.
Thank you for staying with us and taking the time to share your comments. We are sorry your reservation was made in error for a smoking room. As you pointed out, our staff placed a call to you
To be sure if this was room type requested and made the change to a non-smoking room. We will follow up on the reported stale smoke in the room you were assigned, we would have gladly relocated you to another guest room. We have since made some changes to our reservation inventory and moved all four of our smoking rooms to the bottom of the list avoiding a smoking room being made in error.
We are happy to share that All of our guest rooms have been completely updated and with new wall vinyl, window treatments, carpeting, bedding, and furniture. With this our rooms have a very clean and fresh updated look. Again, we are sorry that your room did not have a fresh smell.
The Best Western Lexington Inn is a Exterior property but one that has been completely updated and has a fantastic Breakfast, and location. There are many options for dining within walking distance. We are very proud of our safe and easy access location to Interstate 64 and 81. Should any guest request a room on the upper floor or other part of the facility we are happy to accommodate based on availability.
We hope you will consider staying with us again in the future.
Thomas Newberry CHA,
Best Western Lexington Inn,