Best Western Leoso Hotel Ludwigshafen

Though there are lot things can be improved, I request the hotel management, please help your customers to stay comfortably at your hotel. First of all, please change or clean the carpets in the rooms. Really felt suffocation in my room due to the smell of it. I have never seen a pillow, whose thickness is lesser than a bed-sheet? That old and smaller size pillow? While i asked for a additional pillow, it was denied by room service team? Cannot talk about the old damage Mattress, which has last its life a decade ago. Dont understand how do you still keep them at hotel? Internet not working, no problem!!!. We need to follow your rules to use bath-tub, ok no problem!!!. AC will work during summer only. ok No problem. But please help your customers by improving the basic amenities. Thanks Appreciate the Food provided, really good and enjoyed... less

The internet does not work at all. I had a hard time even to open gmail. The hotel is located near the busy highway. At the Sommer the condition is worst. There is no AC and if you try to sleep keeping your window open the train and cars won't let you sleep. less

Hey Best Western I like to bring to your notice that, I took. This hotel for my family stay the most important thing comes to your mind is comfort at end of the day, the room you get us into are all out of the main city as well the amenities score for them is zero, I think they should be given a rating/star less then zero if applicable One instant i want to bring to your notice that I am. Facing on regular basis. Many of the hotels which we stay do not provide AC's in that case you should not your calibration with them.  Right now i am. In Ludwigshafen, Germany. No fans no AC  Are u kidding me? The front desk person is clueless. There is no general manager. The HOTEL PROPERTY SHOULD BE CLOSE WITH IMMEDIATE EFFECT You guys should have made arrangements according to the changing weather it's been year. I don't see the intent You Guys suck Big Time  The heat is so high I can't even sleep For the sake of money you play with comfort of the customers I want all my money back Adeetya Uberoi 09311236335 less

There was no air conditioning in this hotel. Was told it is never turned on until the first day of summer. We were there a couple of days before that. Temp was in the upper 70's and there was no way to get fresh air moving into our room without leaving our door open. Also the carpet was stained and dirty, wallpaper coming off wall and the thinnest of pillows on the bed. In fact, we had two double beds in the room but only one pillow per bed. Area around hotel did not look like the best. Stains on room ceiling and severe water leaks in ceiling near banquet rooms. Tried to hide the leaks by putting up screens that hid the buckets being used to catch the water. Would not stay in this hotel again. We were part of an EF Tour group and had no choice but to stay in this place. Breakfast was a buffet with some hot food (eggs, bacon, sausage etc) and the best part of this stay. less

We have been to a number of places around the world but this is one of the most disappointing yet. While the breakfast was the only upside and the free drinks if you don't get your room cleaned, there's no other upside. We came here on business with a large group spread out on different floors. Our room and the entire length of the hallways smelled like feces and I'm not exaggerating. There were times the smell mysteriously subsided but it was present during 80% of our stay and unfortunately we did spend some amount of time inside our room. The air conditioning worked in our room but we all complained that it was noisy and emitted a strange smell. The place really hasn't been renovated since the 80s. The service is also poor, we only had one nice man during the night shift, the others had attitudes when you needed help. Also MAKE SURE TO USE THE SAFETY LOCK because otherwise service people will come barging into your room without knocking and no apology whatsoever. I understand that their job is to clean or fix things but there should be some curtesy to the guests' privacy. The hotel is very worn down and the beds and pillows are extremely uncomfortable and no extra pillows will be provided on request. We found a growing number of small bugs around the desk area, so we were just so extremely thankful to go home. I have no clue how this hotel can demand this kind of money for staying... I wouldn't pay even 50 euros a night! less