Best Western Leoso Hotel Leverkusen

This is such a dirty hotel. Absolutely covered in stains on the carpet and wall. The stains on the wall can easily be cleaned there is no excuse for that. I stayed during a hot weekend and there is no air conditioning it was awful and stuffy. The standard rooms don’t have a mini fridge and the only source of drinks is the vending machine in the lobby. Customer service was terrible, I stayed for 5 nights and had to request new sheets and made the bed myself. House keeping didn’t even remove the litter in my room, I had to take my own rubbish out! Definitely not worth the price. less

Arrived late and leaved early in the morning, the only thing I remember of this hotel is that's old and mediocre for the price paid. Ugly shower, total absence of soap/shampoo in my bath. A careless hotel. Breakfast nothing more than just sufficient. 10€ for the parking. Forgettable without regrets. less

It took 15 min to check in as a big party just arrived and only 2 check in persons were available. Room is big but old and it smell old. I went to the restaurant and waited for 20 min. No one came to my table. I left. I am often in Leverkusen and I remember this hotel from 8 years ago. Also then it was terrible. I thought it was better now but it is not. It is the worst hotel in Leverkusen less

From a distance this hotel seems an outdated business hotel. Inside it is OK, but do not expect any luxury. The location is perfect for visiting the center, just cross the bridge. The hotel was fully booked, but understaffed, between Christmas and new year. Only one person at the reception, resulting in long waiting. We reserved for 2 adults + child, but the system only showed the adults. Since our room did not have a couch (turns into sleeping bed) and the hotel was fully booked we slept the first night separated in two different rooms. The inside pool has a nice size, depth and it the water temperature is delicious. Unfortunately nowhere is mentioned that you can get the towels for the pool/sauna at the (crowed) reception. Also, there is not a 'clean' area around the pool, where walking with shoes is forbidden, so flipflops are necessary. And in the elevators you can always smell the pool. Breakfast buffet quality is ok, although with full house they ran out of food and space. There were not enough tables, around the buffet too crowded, no coffee-cans for each table and refilling the food took too long. An obvious issue is that the waitresses have to walk through the buffet area with the dirty dishes to reach the kitchen, while it is already crowded. Our rooms are just ok, little bit outdated. Bathrooms clean and enough hot water. Unfortunately not a single dutch channel on the TV, while over 50% of the guests where Dutch. Wifi is good, because the router (and our room) was near the elevator. less

We accepted the 5th room. 4 other dirty toilet. Not make the bed old junkfood in the room. Not enough personel to clean the room. Not enough room during breakfast time. People do their best to make the best out of it. less