Old style for high price
06/04/2017 Peter_zuckermann, Budapest, Hungary
Room is spacious but it used to be a smoking room as it smells like tobacco. The furniture old, the chair next to the table was broken. It says the bed is a double bed, I would say if it is necessary,... more
Room is spacious but it used to be a smoking room as it smells like tobacco. The furniture old, the chair next to the table was broken. It says the bed is a double bed, I would say if it is necessary, but pretty small. There is an offer when the minibar is included which is nice.
Hotel facilities quite old but functional. The pool is nice, and not crowded which is true for the sauna as well.
The best part is the breakfast, it is typical german. The variety is huge, and you can have several types of coffee (freshly ground) from the coffee machine.
The hotel location is pretty good, a big shopping mall is near by. Lots of places to eat.
Staff should be more kind and helpful. I had some difficulties with the payment, than they wont able to give me the correct invoice, and the lady at the reception was pretty offensive. I would expect more kindness if Im staying there for two weeks and spending a lot of money. less
Daniela-Mie, Supervisor Front Office at BEST WESTERN Leoso Hotel Leverkusen, responded to this review
Thank you for your feedback. We appreciate your compliment to our location the breakfast and the pool and sauna area.
We are pleased to inform you that the renovation has been decided by the management in the past weeks and a sample room has already been commissioned. These renovations will be very short term.
We would be delighted to welcome you again.
Best regards, Your Best Western Leoso Team.