Poor service, rude staff.
I arrived at the hotel on Thursday evening with a group of 38 persons. We arrived late due to traffic problems but a meal was supplied for us which was reasonable. The only problem was that there were... more
I arrived at the hotel on Thursday evening with a group of 38 persons. We arrived late due to traffic problems but a meal was supplied for us which was reasonable. The only problem was that there were no spoons to eat the soup, I requested a spoon, none supplied so I ate my soup with a tea spoon. The following morning at breakfast, again there was a shortage of spoons and despite several requests I again had to eat my fruit and cereal with a tea spoon. We went out for the day, on our return that evening I went to reception and asked if I had to book a table for dinner. The receptionist was very abrupt and quite rude and looked at me as if I was an idiot. She said "No". she then turned away and ignored me. Saturday morning the breakfast was reasonable, but again a shortage of cutlery and dishes for cereal and fruit. In the evening when we returned to the hotel I again went to the reception desk to see if it was necessary to book a table as I was aware that more guests has arrived at the hotel. I was informed, again very abruptly and rudely that there was no room in the restaurant and we couldn't book any table as they were full. I pointed out that I was a resident at the hotel and I wanted a table for 4. The answer was "No you cant have a table we are full" With that the receptionist turned away and ignored me. I again
asked for a table and was told we are busy, she then said " I am a receptionist go and ask in the restaurant". No joy there either so we had to go into the town to get a meal. After all,t his is a hotel and I thought that they should cater for residents. It appeared that they did not want us Brits at the hotel. It would be fair to add that our room was clean and comfortable. less