Best Western Leoso Hotel Leverkusen

Pro: Within walking distance of station (500m) and city center Lev (600m) Spacious room Good beds Breakfast buffet is excellent Min: Reception is rude and every question is too much Room is very out-of-date Room temperature can not be controlled (too hot or too cold) Floor covering with stains and windows not to look through During the day it is get out because of construction work (drills etc.) Paid parking (€12 per day) Best Western (still?) unworthy less

Really bad experience ! The hotel was not clean at all and worst of everything there were mouses all over the place during our dinner. We even found traps on the floor with dead mouses inside. The drinks were extremely expensive (8.50 for a glass of very bad wine) I didn't have the courage to go to the swimming pool or to the sauna after seeing the fauna on the floor. Not recommended. less

I arrived at the hotel on Thursday evening with a group of 38 persons. We arrived late due to traffic problems but a meal was supplied for us which was reasonable. The only problem was that there were no spoons to eat the soup, I requested a spoon, none supplied so I ate my soup with a tea spoon. The following morning at breakfast, again there was a shortage of spoons and despite several requests I again had to eat my fruit and cereal with a tea spoon. We went out for the day, on our return that evening I went to reception and asked if I had to book a table for dinner. The receptionist was very abrupt and quite rude and looked at me as if I was an idiot. She said "No". she then turned away and ignored me. Saturday morning the breakfast was reasonable, but again a shortage of cutlery and dishes for cereal and fruit. In the evening when we returned to the hotel I again went to the reception desk to see if it was necessary to book a table as I was aware that more guests has arrived at the hotel. I was informed, again very abruptly and rudely that there was no room in the restaurant and we couldn't book any table as they were full. I pointed out that I was a resident at the hotel and I wanted a table for 4. The answer was "No you cant have a table we are full" With that the receptionist turned away and ignored me. I again asked for a table and was told we are busy, she then said " I am a receptionist go and ask in the restaurant". No joy there either so we had to go into the town to get a meal. After all,t his is a hotel and I thought that they should cater for residents. It appeared that they did not want us Brits at the hotel. It would be fair to add that our room was clean and comfortable. less

Stayed here with a group. Rooms very tired looking. Group meal was horrendous. Not worth eating at all. Even charged for stewed and brewed tea and coffee on top of the meal. Note to travel agents thinking of putting groups here - Don’t less

Nice staff, good location, poor room. Bathroom a disgrace. The sink had cracks and holes and it did not look appealing at all. Thankfully it was one night travelling through and I would not stay again less