Do NOT Stay at Best Western Leisure Inn
27/09/2016 Karen R, Charleston, SC, United States
Horrible experience due to VERY LOUD music coming from an event venue attached to the hotel. Music blared for HOURS and HOURS and hotel staff were unable to get the music to be turned down. They did... more
Horrible experience due to VERY LOUD music coming from an event venue attached to the hotel. Music blared for HOURS and HOURS and hotel staff were unable to get the music to be turned down. They did give a credit on our bill but it did not make up for the poor experience and the lost sleep. less
Carlos P, General Manager at BEST WESTERN Leisure Inn, responded to this review
Dear Karen R, I would first like to thank you for taking the time to write a review of your most recent stay with us. I was very disappointed to hear about how dissatisfied you were during your stay with us. The hotel is attached to a banquet hall and there are weddings that go on most weekends, however, we should have done a much better job of getting you out of that hallway that is attached to the banquet hall. I am truly sorry that we failed in providing you with an enjoyable stay with us. By no means is this how we do business and I assure you that we will be using this as a teachable moment for the entire staff. I understand that this does not help you and doesn't fix the horrible experience that you had but I would like you to reconsider by giving us another opportunity to make things right. So if you are ever in the area again please give me a call directly 732-367-0900 so that we may exceed your expectations.