It's almost good........
First impressions looked very promising - elegant Georgian façade nicely kept grounds, straightforward check in.........yet there was something missing. We were in a modern annexe called the Vendange on the first floor overlooking a car park. The room and shower room seemed clean and adequate for our stay of three nights, but as our stay progressed little things started to niggle. Of the 2 chairs in our room, one was so small it would have been better suited to a child (I am not a large person, but got cramped in it); several hangers were missing in the wardrobe cupboard, but the rings were there; and in the shower room the only space for toiletries was above the toilet with no space to even put a toothbrush by the basin which was several feet away(a small glass shelf would solve this).
We had dinner on one night and the breakfasts were okay, but marred by what appeared to be cheap sliced bread for the toast.
However, several staff generally gave the impression that they were only doing the job until something better turned up which was a shame as staff are the face of the hotel. In particular this was the case with reception staff - there did appear to be a lack of professionalism or maybe it was simply a lack of training - it was small things - as a guest I do not like being addressed as 'love' or 'darling' - on another occasion we handed in our key when going out for the evening to find it was still on the counter when we returned several hours later, which I consider to be a security issue even though the desk was staffed.
The hotel does have a lot of potential - as I said in my title - it's almost good and is in an excellent location, being just outside of the town., less