Best Western Leigh Park Country House Hotel & Vineyard

Stayed 1st week of reopening after lockdown in a coach house room. There was no Covid procedure information in the room, a photocopy could be destroyed after each visitor. The telephone had no instructions, so to get WiFi code I rang reception from my mobile, maybe the room phone should not have been there! The room was recently decorated and spacious. 2 light bulbs didn't work and it took 2 of us to work out where and how to turn on the heated bathroom towel rail. Dinner was in the beautiful conservatory at suitably spaced tables with good service. No frozen peas to replace the mushy peas with the fish and chips. Breakfast was very disappointing, no soya milk although ordered, just sliced loaf to toast, no pastries left as they didn't expect to have as many guests! Only weetabix or cornflakes, not continental breakfast at all. We did tell the manager of our issues at checkout, she accepted our complaints, to ensure they improve for future guests. Shame to not get it right for their 1st guests. less

I chose the hotel for it's great location, close to Bath, Lacock Abbey & Bradford on Avon & only 25 minutes from the M4. The hotel is full of character, with a lovely dining/breakfast room over looking the grounds & patio, ideal for an after breakfast coffee or pre dinner drinks. Our double room was of adequate size & complete with a full bathroom with shower over the bath, both were tastefully furnished & clean with a comfortable bed. One slight annoyance was there was an outside light over the Coach House & driveway which shone into the bedroom regardless of the blackout curtains. It could be dimmed or turned downwards to reduce this. It didn't spoil our stay. All the staff were happy, friendly & helpful, nothing was too much trouble. We added breakfast & dinner to our stay, both were excellent, well prepared, served with substantial portions. There was ample free parking. less

Unfortunately our shower base was filthy it was cleaned at my request but when I went to get my key back there was no apology in fact this particular member of staff was quite rude. Really disappointing for such a nice hotel. Considering there is a pandemic the rooms and bathrooms shout be spotless, this was pretty disgusting it was like they had thrown the dirty water from a mop bucket down there but not cleaned it after. less

We had a fantastic value for money stay. The view from the room were lovely, the staff friendly and the breakfast in the conservatory was lovely because of the atmosphere (although music could be a bit more relaxing) and views and decor. It was a great hotel I would be happy to come back to. less

The booking was for a wedding that was cancelled, due to COVID The hotel refused to refund the room. I had no other reason to move the date of my stay or stay at an alternative hotel, both of which were offered. So decided to meet family and use the room. Leading up to the stay there was confusion about my booking, members of staff at reception, although polite, having either no record of it, or the incorrect checkout date. The hotel décor is rather tired, the executive double room, apart from size, having very little in the way of luxury for the price. The notice on the room door telling me the room had been thoroughly cleaned and sanitised due to COVID was just a piece of card. As soon as I took hold of the TV remote I saw that it was disgusting and had to clean it myself before use, and a foray behind the TV to establish why it was not working revealed a dirty and dusty plug socket. Having chosen to dine, I was disappointed that the menu was just very basic pub food, contrasting with the lunch I had had at a pub a few miles away the same day, serving interesting and high quality food. I appreciate that this was not the pre-COVID menu but don't really understand the necessity for such a restricted menu. The staff serving at dinner and breakfast were attentive and efficient. In fairness I was not well disposed towards Leigh Park before I arrived because of the way they had treated the couple due to be married; lack of communication being a major issue, but I have based this review on facts. A disappointing stay. less