Best Western Leigh Park Country House Hotel & Vineyard

So many bad reviews recently must tell a story I don't like leaving bad reviews but right from the off the impression the staff give is not good. A miserable bar man who continued his attitude at breakfast. When you order a large round of drinks and get huffed at because it's busy says something about this place. No other staff to serve. There for a wedding, we were told we couldn't check in before 3, no problem. But there was a mix up with the rooms and we had apparently booked twice, I don't recall doing this but it appears we may have. The attitude was though that it was tough, get someone else to take the room or lose out...no empathy there. But as I say the attitude from one member of staff was truly awful, and agreed by some of the other guests who had dealt with her. Food was OK, room looked OK when we got into it but the toilet was disgusting, I don't think it's been cleaned properly in a long while. Very uncomfortable bed and a very strong smell of smoke in the pillows. We got down to breakfast at 08:05, there was a group there who had seated themselves, by 08:15 we had not been seated so I went to reception and said we had been waiting for 10 minutes, 'no, it's not been that long' said the receptionist...guess who? Breakfast was cold, the beans had a skin that I could have stood on, coffee and pastries were nice. Lipstick on the juice glasses...nice We left early, I couldn't bare to be there any more. £140 for a room is expensive but for that money I would expect a lot better, I hope the bride and groom enjoyed their experience a lot more than we did. less

Booked a last minute B&B at reasonable room rate for a weekend exploring Bath. Booked a hotel out of the city to try and find some peace and quiet but Room 38 whilst it is very nice is directly over the kitchen extractor fan which sounds like a jumbo jet engine and the double whammy is that the entrance to the wedding hall means that all the smokers are congregated outside making a bloody racket so forget any chance of an early night or sleeping. I am extremely cross that this was not mentioned when booking as I would have gone elsewhere as I work shifts and value my sleep. They either find me a quieter room tomorrow night or I will be leaving and demanding a refund! Shame as its a nice hotel in a good location and I had a very nice meal in the lovely restaurant. But Best Western shame on you for doing the dirty on me, I will think twice about using you again less

We had recently stayed in a Best Western Hotel in Pickering in Yorkshire (Forest and Vale) and were very happy with the bedroom, staff, food, service, etc. and assumed that Best Western quality was standard throughout their hotels. Alas, this was not the case at Leigh Park. I don't think that it was the fault of the staff - there just wasn't enough of them to offer a good service. Food wasn't great either. A very restricted menu appeared most nights and if there was a wedding you could wait 20 minutes to be served with one drink. Shame - wouldn't recommend. less

This Hotel is in large grounds and was obviously once very grand, but my impression on entering was that it has seen better days and the decoration was a little 'tired' - although there are some areas that have been decorated and updated . Our room was on the third floor and there didn't appear to be a lift so we had to carry our luggage up three flights of stairs,- so this would not be a suitable room for someone unable to cope with stairs! The room was large and comfortable, with a good size en suite bathroom. Again the decor was quite dated but the room was clean and bright. The en-suite water supply seemed to be operated via a loud clunking water pump, presumably due to being high up in the building, on the third floor. We didn't use the dining room, but that was well-decorated and had big windows with views. I believe some parts of the Hotel are more modern than others, but if you are not good with stairs It is worth letting the Hotel staff know when you book so that you can arrange a downstairs room. The Hotel is about 5 minutes taxi drive from Bradford-on-Avon town centre, and the receptionist was helpful in arranging a taxi for us to travel into town. Bath is only a short drive away. less

Oh dear, where do I start! On arrival at the hotel we were booked in and told where the room was, it was like a rabbit warren but eventually it was found. The room was extremely warm due to it being a hot day but unfortunately no windows were open and the towel rail was on full. The room smelled very strongly of food and on opening the windows we realised why....... there was the biggest extractor fan coming from the kitchen below. directly to to the side of our window making the loudest noice imaginable. We quickly unpacked and left for the afternoon. On arrival back at the hotel there was an ongoing wedding where the entrance to this was again directly below our windows. You could hear everything the guests were saying due to the closeness of proximity but we quickly got changed and left. On arrival back to the hotel at approximately 10pm the wedding was in full swing, we sat out in the grounds and had a drink before returning to our room. The noice was unbearable. Again under our windows there was shouting and swearing with the occasional whistle which continued until approximately 2am, there was nobody on reception and apparently a night porter was on duty but we didn't see anyone. The noise reduced slightly and we were able to get a small amount of sleep until, wait for it, .................the said kitchen extractor fan kicking in for business at approximately 7am! The smell of fried food soon hit our bedroom and the thought of sleep was now just a distant memory! We met with the rest of our family for breakfast and paid £12 each. On arrival the male in charge of the restaurant told us we would have to wait for a table or would we like to sit on the sofas outside with tables just high enough to be off the floor which would make it impossible to eat! I declined this offer and said we'd wait. In the meantime people were going in to the restaurant and being seated so after approximately 30 minutes of waiting we said we didn't mind having separate tables, he told us these people were from the wedding party and he needed to seat these first!!! We were made to feel like second class citizens, I asked if the wedding party had paid more than us for breakfast, his answer was no! Anyway eventually 15 minutes before the close of breakfast we got a table. We went for toast but there were no plates to put it on so we asked for these. Then we went to the hot buffet............ this was disgraceful for £12 a head, there were again no plates, there was no bacon, a few cold sausages, scrambled eggs with a thick custard like skin on, cold beans, cold hash browns and 2 tomatoes! There was one large slotted spoon to use for serving everything. I asked if there were any utensils and fried eggs the next minute waiters came rushing out with utensils and were told the eggs would be any minute, 10 minutes later we are still stood at the buffet waiting for eggs! Eventually the male in charge told us he would bring them to the table. When we had nearly finished the cold breakfast 20 minutes after asking for eggs the male arrived with them but no utensils and carried on to slide the eggs off the plate onto ours which slid and burst onto our plates............ it was like being in a carry on film. Will we be returning............ I think we can safely say no. The building is a lovely period feature in stunning grounds but that's where the complimentary expressions unfortunately end. On reception there is a sign saying if you have a problem we will do everything we can to solve it..........this translates to being given a leaflet and being told to email the said address. There's some lovely places to stay around this area as we have found over the last 12 months but unfortunately this time was short notice and the majority of places were full apart from this hotel..........I think this is self explanatory as to why. less