Awul for a longer stay or business
07/11/2016 AlloverEngland, Liverpool, United Kingdom
I stayed at the hotel for five nights on business. I regularly stay in hotels across the Country but rarely do I find inspiration to write a review. This time however, was different! I’ll start with a... more
I stayed at the hotel for five nights on business. I regularly stay in hotels across the Country but rarely do I find inspiration to write a review. This time however, was different! I’ll start with a whinge or two:
Not once during my stay was the carpet in my room vacuumed. Five days, it’s winter outside and leaves are falling all over the place, but in five days the carpet had not been touched. It was filthy dirty and in good need of a clean as well. The heating didn't start coming through my radiators until nearly 7am, just as I was about to go down to breakfast (apparently the boiler fires up at 6am, which is no good if you are an early riser and the room is freezing cold) and the working space is so minimal it verges on ridiculous. My colleague’s room had a large vomit stain on the carpet and the room stank. She insisted on a move (having endured it for one night) but please, does nobody oversee the quality of room service? These are basics and paying guests deserve better.
My bed was comfortable, but I would not suggest peeking inside the pillow cases! The décor is 80s retro with peeling wallpaper and migraine inducing curtains. My colleagues advised that the restaurant food was good and I can confirm that breakfast was likewise, if a little variable (pastries one day but not the next). There are plenty of good restaurants nearby however. My shower ran as a virtual tickle. I wanted to run a bath on arrival but it would have taken all night to fill, the taps run that slowly.
Now to the noise; If you are staying for more than just one night and want a good night’s sleep every night, then expect to be woken in the early hours at least once during your stay by inconsiderate guests shouting and talking loudly outside the front of the hotel or on the patio area into the early hours. I was once woken by people speaking to each other like they are yards apart as they passed my room at three in the morning. It’s a wedding/conference/party venue, I get that; but can the staff not politely request that guests consider other paying customers?
The staff are, like most hotels now days, quite young but distantly friendly and accommodating. The hotel could be a gem but Best Western are missing a trick and relying too heavily of single night staying guests who care nothing for anybody but themselves. This place also needs some serious updating to bring it into the 21st century. Not at all recommended and the conference room we used is poorly equipped and badly lit!. less
LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
I have just read through your review with some disappointment and have discussed the comments made with my management team.
Firstly thank you for the positive thoughts in respect of the Restaurant and I am pleased you enjoyed breakfast and dinner, prepared and cooked to order by our dedicated team of Chefs.
I apologise for the late arrival of heating on your first night, which was down to the clocks changing and the hour difference with the heating coming on an hour later, which was then immediately rectified.
There have been no accidents in your colleagues room, and the assumption that someone had been ill in the room was purely erroneous and no unpleasant smells found – but if a guest is not comfortable in a room we will always try to relocate them, as we did in this instance.
I am so sorry you were disturbed by inconsiderate guests, this is most frustrating, but the staff cannot patrol the hallways to ensure that guests return to their rooms quietly. However, if we are advised of a problem we will deal with the situation and take the necessary action.
The conference room allocated to you was used on four consecutive days and at no time did anyone advise us of poor lighting. The room affords a large chandelier, picture lights and large bay window giving maximum natural daylight.
I am disappointed you feel the Hotel should ‘be brought into the 21st century’ – this is an elegant Georgian country house hotel, with a wealth of history on the doorstep and whilst we continually upgrade and refurbish to high levels and offer all modern facilities, we do not want to destroy the grandeur of this bygone age – we do not wish to become a modern, anonymous, characterless building of an Hotel!
I am sorry you were not entirely satisfied with your five night stay with us, but nevertheless hope you will consider a return visit in the future.