Best Western Leigh Park Country House Hotel & Vineyard

This is the second time I have written this as this hotel tends to remove bad reviews. I got married at this hotel 5 years ago so as a surprise to my husband I booked us in for a meal on the date of our anniversary. I emailed the hotel months before hand to say I’m gluten free and they said it wouldn’t be a problem, I also explained why I booked a table as it was our anniversary and that we got married there. We arrived on the evening of the 10th June, got seated in the corner and was given some menus. First problem was that they had given us the wrong menus and the starter we wanted to order wasn’t available. I was told the chef could make anything gluten free even the pie, I was abit nervous as that sounded strange but gave them the benefit of the doubt. I ordered a chicken mushroom and leek pie. What arrived was something else, it had bright pink meat inside. I didn’t eat it but didn’t want to make a fuss as it was our anniversary dinner so just ate the salad and the chips that was on the plate. We were told that dessert would be a wait of over 40 mins as there were two events on that night and the staff were under a lot of strain, we were happy to wait as we were trying to enjoy being back at what we called our hotel. The food was brought out eventually and we were told it would be on the house alongside the glass of wine as the wait was so long. I asked for the bill and we had been charged for it, I told the waitress who redid the bill. The food was very over priced and poor quality, after being given the receipt I saw that the pie was in fact chicken and ham, I don’t eat pork so was very angry I had been given something that I want told about, thank goodness I never ate it. Huge problem here as that could have been very dangerous. The staff were under pressure but no excuses for being given food for allergy sufferers like me without knowing what’s in the ingredients. We didn’t even get a happy anniversary from any of the staff, the reception staff were rude and ignored us coming in and going out. Will be interesting to see if this review disappears again. As a note to the manager I will keep leaving this review until it’s acknowledged, being ignorant about peoples food allergies is a huge red flag that need to be addressed. I will never come back to this hotel again, it’s not the lovely hotel we got married in, so disappointed. less

Attended my cousins wedding at this hotel, I was the head bridesmaid and the main point of contact on the day. The hotel looked wonderful, and my cousin was very happy with everything on the day. Throughout the entire wedding day I spoke with the hotel staff and they could not do enough for us, everything was first class. The food tasted so good and the evening bbq was ideal. It was quite warm on the dancefloor but that didn’t stop us having a boogie. Thank you for everyone at the hotel that made this such a great day, my boyfriend and I have already booked again so we can go to Bath and explore. less

Hotel was clean. Rooms were clean and tidy Not much parking on site Food in restaurant was nice Maybe need more staff as waiters manning bar as well so abit of a wait for drinks Walking distance around 15/20 minutes to Bradford on Avon Small town and not much open on a Monday less

We have visited this hotel a couple of times in the past few months, as our daughter is attending University in Bath. We found the hotel an ideal base for travelling in and out of Bath and the scenery and views are outstanding. Rooms are situated either in the main hotel building or in a building called the Coach House, which we were informed was a converted barn. The bedroom offered fantastic views over the gardens and the local countryside, we thoroughly enjoyed both dinner and breakfast, compliments to the chef, and my steak was cooked perfectly. We will certainly visit again when we drop our daughter off at University later this year. less

Stayed here recently for a 2 night break, our room was in the Coach House which overlooked the Vineyard, room was a good size with all the expected facilities. The restaurant served a good menu and food was nothing short of superb, as was the service by a young lady (sorry didn't get her name). The ground and gardens were extensive and very enjoyable to walk around, there is a small terrace where we had a few drinks before and after dinner. We will be back again in August. less