Avoid at all cost!
10/07/2017 Jake_97_x, Sheffield, United Kingdom
Oh dear, where do I start! On arrival at the hotel we were booked in and told where the room was, it was like a rabbit warren but eventually it was found. The room was extremely warm due to it being ... more
Oh dear, where do I start! On arrival at the hotel we were booked in and told where the room was, it was like a rabbit warren but eventually it was found. The room was extremely warm due to it being a hot day but unfortunately no windows were open and the towel rail was on full. The room smelled very strongly of food and on opening the windows we realised why....... there was the biggest extractor fan coming from the kitchen below. directly to to the side of our window making the loudest noice imaginable. We quickly unpacked and left for the afternoon. On arrival back at the hotel there was an ongoing wedding where the entrance to this was again directly below our windows. You could hear everything the guests were saying due to the closeness of proximity but we quickly got changed and left. On arrival back to the hotel at approximately 10pm the wedding was in full swing, we sat out in the grounds and had a drink before returning to our room. The noice was unbearable. Again under our windows there was shouting and swearing with the occasional whistle which continued until approximately 2am, there was nobody on reception and apparently a night porter was on duty but we didn't see anyone. The noise reduced slightly and we were able to get a small amount of sleep until, wait for it, .................the said kitchen extractor fan kicking in for business at approximately 7am! The smell of fried food soon hit our bedroom and the thought of sleep was now just a distant memory! We met with the rest of our family for breakfast and paid £12 each. On arrival the male in charge of the restaurant told us we would have to wait for a table or would we like to sit on the sofas outside with tables just high enough to be off the floor which would make it impossible to eat! I declined this offer and said we'd wait. In the meantime people were going in to the restaurant and being seated so after approximately 30 minutes of waiting we said we didn't mind having separate tables, he told us these people were from the wedding party and he needed to seat these first!!! We were made to feel like second class citizens, I asked if the wedding party had paid more than us for breakfast, his answer was no! Anyway eventually 15 minutes before the close of breakfast we got a table. We went for toast but there were no plates to put it on so we asked for these. Then we went to the hot buffet............ this was disgraceful for £12 a head, there were again no plates, there was no bacon, a few cold sausages, scrambled eggs with a thick custard like skin on, cold beans, cold hash browns and 2 tomatoes! There was one large slotted spoon to use for serving everything. I asked if there were any utensils and fried eggs the next minute waiters came rushing out with utensils and were told the eggs would be any minute, 10 minutes later we are still stood at the buffet waiting for eggs! Eventually the male in charge told us he would bring them to the table. When we had nearly finished the cold breakfast 20 minutes after asking for eggs the male arrived with them but no utensils and carried on to slide the eggs off the plate onto ours which slid and burst onto our plates............ it was like being in a carry on film. Will we be returning............ I think we can safely say no. The building is a lovely period feature in stunning grounds but that's where the complimentary expressions unfortunately end. On reception there is a sign saying if you have a problem we will do everything we can to solve it..........this translates to being given a leaflet and being told to email the said address. There's some lovely places to stay around this area as we have found over the last 12 months but unfortunately this time was short notice and the majority of places were full apart from this hotel..........I think this is self explanatory as to why. less
LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
Following our telephone conversation, I am pleased we have resolved the situation in relation to your recent stay. I very much look forward to welcoming you back to Leigh Park again later this month.