Best Western Leigh Park Country House Hotel & Vineyard

We stayed two nights in the lovely room 34. The hotel is stunning with beautiful grounds and the staff were amazing. They could not have done more to make our experience better. The second day was the big wedding day of my Stepson and his lovely wife. The food at the wedding meal was amazing and the beef wellington was the best I have had. Thank you very much to all the Staff we will return. less

My wife and I were excited about our weekend getaway. We decided to stay at the hotel as a treat although we were visiting friends in Trowbridge! Our initial impression when we walked into the room was definitely not what we had seen in the online photos plus the musty smell of the room was a disappointment. The bathroom was outdated, the shower had no proper power except for the taps. Having a shower meant water just trickling down. We figured out that before we jumped into the bath we had to keep the shower running for at least 5 mins for the water to warm up (which was just a waste of water). Although we had a King Size bed (i.e. two beds put together) the mattress was so uncomfortable. You could feel all the springs against your body and woke up with aches and pains. Our sleep was disrupted each time by footsteps and creeks from the room above. The heating got terribly hot and it was very difficult to regulate it. We would switch it off but yet come back to a very hot room. The window sills were a sight too. Surely a little bit of paint could have been used to enhance the beauty. The receptionist were just okay. Having had the opportunity to stay over at various hotels in my life time, the receiptionist could have been more friendlier. We had dinner at a restaurant in town and the warmth from the staff was 5/5! it made all the difference. We were eager to leave this experience behind and under no circumstances would I like to revisit. I have never ever given a bad review but I regret that I only speak from experience. The price we paid was certainly not good value! less

This hotel looks lovely and is in a great location but we were not warned when we booked that they had a wedding there on the night of our stay. The reception staff didn't even warn us about the noise when we checked in. It sounds dramatic but it genuinely felt like our bed was in the middle of the dance floor it was that loud. No chance of getting to sleep when the cheesy end of party songs are blaring out at you and the drunk bridesmaids are arguing next to your room. The staff hung up on us when we called from the room phone to ask what time the music was planned to finish and when we rang from our personal number the night porter told us to just take it up with reception in the morning which wasn't any help to us! I'd avoid this hotel unless they can guarantee there is no wedding or party happening during your stay because there is no point in paying to stay somewhere that noisy if you plan on sleeping. Massive shame because the hotel looks lovely and the location is perfect. less

Excellent in all ways - food, service, staff, room - absolutely no downside. We were there for an essential family visit and were looked after perfectly from arrival to departure. Food in both the restaurant and bar was varied enough for all tastes and service and presentation impeccable. less

What a lovely hotel Spotlessly clean rooms and friendly helpful staff Although there was a wedding on this Saturday so a busy time for the staff they all still had a smile on their face Not something you find everywhere! We will certainly stay here again less