An idyllic location, but could do better with service
11/05/2016 John T, London, United Kingdom
Whilst the arrival at this hotel leaves you with a pleasantly surprised, both by the location, and the old traditional buildings, the nuts and bolts of providing customer service, whilst functional pe... more
Whilst the arrival at this hotel leaves you with a pleasantly surprised, both by the location, and the old traditional buildings, the nuts and bolts of providing customer service, whilst functional perhaps do not live up to the expectations of the modern day business traveller. The rooms are clean, and rooms on the upper floor have excellent views of the local countryside Food is about par for the course, and complimentary WiFi (a little slow) is available throughout the hotel. less
LatonaLeisureGroup, General Manager at BEST WESTERN Leigh Park Hotel, responded to this review
Dear John T
Thank you for your recent review. I am pleased to hear you were immediately impressed with the location and the beautiful building which is over 500 years old. I am concerned with your comment relating to our customer service as this is something we do take very seriously and I would be interested to understand where you feel we could improve.
The complimentary WiFi is a newly installed system with higher than average speeds and has never caused us any problems. Maybe there was a supplier problem on the day you were here. However, since your stay, and now available in this area, we have connected to Fibre Optic Broadband which has furthermore improved this facility.
I do hope we will have the pleasure of welcoming you to Leigh Park again soon.