Lovely place but minimal effort made.
10/04/2017 Paynes-Grey, Gloucestershire
We recently stayed at Leigh Park Hotel for a wedding. The building is lovely and the setting very relaxing. On arrival a rude receptionist told everyone that they could not check-in a few minutes, ear... more
We recently stayed at Leigh Park Hotel for a wedding. The building is lovely and the setting very relaxing. On arrival a rude receptionist told everyone that they could not check-in a few minutes, early unless they paid £10, and did not answer as to whether any of the rooms were actually available.
I found it odd that both the check-in and wedding were scheduled for 3pm, as it was obvious that guests who had travelled some distance would require to change, which they had to do in the toilets. At 3pm there was a long queue to check in, making everyone late for the start. Surprisingly enough the receptionist was moaning about the queue.
The food was mediocre through out – canapés and drink, half a glass of flat bucks fizz minus the canapés, afternoon tea consisting of half a round of dull sandwiches, a cut up sponge or two, a scone and a few strawberries. The other half of the missing sandwiches appeared for the evening buffet, along with some fries and wedges, and what appeared to be frozen sausage rolls. Breakfast was almost non-existent, and there was no attempt or offer to refill the buffet with nearly an hour of service to go. We ordered ham and cheese omelettes which came out without any ham or explanation.
Our room was nice and airy with a pleasant view over the garden. It was more of an £80/£90 a night room, rather than the £120 we paid, due to its size. The evening bar staff were good and made an effort to be polite and friendly. All in all, the hotel could be much more pleasant to stay in. Its is a lovely place, but needs to stop giving customers the impression they don’t matter, and to invest in some staff training. less
LatonaLeisureGroup, General Manager at Best Western Leigh Park Hotel, responded to this review
I was most disappointed to read your comments in your recent review.
Our staff at The Leigh Park Hotel are often complimented on their good customer service skills and I apologise if you felt any of them did not meet our usual high standards.
Our check in time is always 3 p.m. and the wedding had also chosen this time for their arrival time at the Hotel. However, every effort was made to give guests access to their rooms as soon as possible, whilst still maintaining our high standards of cleanliness.
I am sorry that the Wedding breakfast of afternoon tea wasn’t to your liking, however this was specifically chosen by the Bride and Groom, with all items being homemade by our Pastry Chef. The general feedback from the day was that the tea was well received and very enjoyable.
It is always a pleasure to welcome guests attending a wedding, to also stay overnight at Leigh Park and I am pleased to know you were impressed with your room. We are very proud of the rooms, which are contemporary whilst not destroying the Georgian feel of this beautiful house.
We always strive to make all our guests feel welcome and work hard to make their stay as comfortable as possible.