Debbie is a Nightmare
12/03/2018 Ryan B, Houston, Texas
Let me start by saying I am very very fair in my reviews. This hotel while new it has a LONG way to go with customer service. DEBBIE is the rudest woman. She not only harassed my mother and sister. Sh... more
Let me start by saying I am very very fair in my reviews. This hotel while new it has a LONG way to go with customer service. DEBBIE is the rudest woman. She not only harassed my mother and sister. She upcharged for 2 beds, then when my mother questioned the price she told her she wasn’t allowed two beds unless she planned on paying more and proceeded to move my mother and sister to a king bed. She belittled them for bringing a cooler with drinks. She was NOT wearing her name tag. How dare someone in the hospitality industry treaty anyone like that. Shame on this hotel for allowing DEBBIE to continue to work there and harass their customers. I promise you I will be contacting corporate. As a former manager at JW Marriott and a Conrad Hilton I am disgusted by the tactics this hotel allows its employees to use to treat their customers like trash. Avoid this place and Debbie like the plague. less
LizHoltz, Manager at Best Western Legacy Inn & Suites Beloit/South Beloit, responded to this review
Ryan, I am very disappointed by reading your review for many reasons. Debbie has been with our property since it opened in 2007 and she has been a model employee. She works very hard to accommodate every single guest and we have had nothing but stellar reviews about her. She truly cares about our property, our guests, and goes above and beyond to ensure that their stay is always excellent! Every hotel has rules and policies that guests most follow and when those rules or policies are not being followed it is our job to bring attention to those items. Every hotel also has different price structures for different types of rooms. For example, at our property, if you book a standard king room the price of that room is lower than the price of a double queen room, therefore, in most situations, we require that the guest pay the difference. If they choose not to, they may remain in the the room they originally booked. I do not see any issues with this and I do not plan on changing this pricing structure. If you have any further questions or would like to discuss this matter further, please feel free to contact me at 815 389-4211.