First and foremost, the staff was never poor. Not exceptional, but I am OK with that too. Overall appearance when walking in and through halls to the room was clean. Room was clean also.
My major and I do mean MAJOR disappointment, which doesn't fall on the fault of the hotel although, I have seen MANY complaints in the reviews regarding it is the smell. Thankfully it is NOT inside, but driving anywhere the 2 mile radius of this hotel, if you decide to hang out in the Jacuzzi or pool at night, you will get SMACKED in the face with the smell of the Dairy Farm across the street. It's awful. It's so strong it's as if it's sitting under your nose. I'm used to farms, but this isn't a farm smell.....mostly urine or something. Anyway, it's a not hotels fault but I will next time stay at a different location. No way would I want to sit outside at the pool taking this in.
The first night stay I was freezing all night sharing a room with my brother. Next day I called front desk for a blanket and they said they only had a few that go in rotation and all were already gone. UGH so there was a thermostat war with my brother and I.
I have to also complain about the shower. It was AWFUL. There was no water pressure at all and out of the 4 days there depending on time of day the water was barely warm or chill. So with low water pressure on top of it, the showers were cold. No bueno.
Breakfast is like any other continental breakfast. The cooked food they had was scrambled eggs, cheap bacon, (sorry but im a bacon snob) & Biscuits and Gravy. Let's just say I ate anything that wasn't made in the kitchen, no disrespect to the staff. I am just a picky eater. You do have your waffles, which it would be nice if they had fruit to top it off with. Cereal and breads, along with yogurt.
We had vouchers for a free dinner, but I opted to eat good. If you are not a picky eater and your in it for the free meal, than you should have no complaints.
The bed was hard but I managed. In my room with two queens and a pull out we had a fridge & microwave.
Now, this is my last comment. I do not have proof but from my viewing, outside our window we can see straight down into the pool. One morning, my brother pointed out that it looked like there was (waste) in the jacuzzi. Sure enough, it did look like it. I just thought maybe from above looking down it was paint chipped off. When we went for breakfast moments later I saw staff spreading something into the Jacuzzi and turning it on full blast. When we went back up, what we saw was gone. So, either this falls on really disgusting guest or locals. Either way, this is exactly why I hate public pools or jacuzzi's.
Overall, for the negative reviews itself I wouldnt stay at this location again. But staff was good. Just don't know how else a hotel has a chance to bypass the stench. less