NO RESPECT FOR SENIOR, MILITARY VETERANS!!! :(
10/11/2017 vvracers, Apple Valley, California
:( DON'T STAY AT THE LEGACY INN & SUITES IN MESA, AZ!!! The desk clerk is rude & they treat their seniors & military veterans with no respect!!! We made a reservation to stay at this motel. At the ... more
:( DON'T STAY AT THE LEGACY INN & SUITES IN MESA, AZ!!! The desk clerk is rude & they treat their seniors & military veterans with no respect!!! We made a reservation to stay at this motel. At the time I made the reservation, we WERE NOT TOLD OF THEIR 24 HOUR CANCELLATION NOTICE policy by the desk clerk who made the reservation & had an attitude to begin with!! During the night, before we were to check in, my husband had some heart health issues arise & we had to cancel without giving a 24 hour notice which we were not notified of when making the initial reservation by phone. (Usually when making a reservation with BW, they will state to call before 4:00 p.m. to cancel or we will be charged for that night) When I called to cancel the reservation, the desk clerk was rude. I later talked to the manager & explained our situation to her. She stated 24 hour notice was their policy & we were NOT getting a refund! We are on a fixed income & don't have an extra $100.00 to burn & get nothing for it!! I even offered to give them a note from my husband's heart doctor & even that doesn't help! Just be aware that their 24 cancellation notice policy is WRITTEN IN STONE! You're NOT getting a refund no matter what your reason for cancelling within that 24 hours! Plus the desk clerk had an attitude then became very rude on subsequent calls to this motel! When I called back later & asked to speak to the manager, the desk clerk asked in a mean tone, "What's going on?" & it went downhill from there even though I remained polite! The Best Western corporate office won't do anything & is of no help at all in this matter!! I would give this motel zero stars if that was an option so I'll just tell you they get minus zero & a F minus for their customer service! We've stayed at Best Westerns for over 50 years and will NEVER make a reservation or stay at another Best Western motel, EVER!! Their customer service stinks!!
Tomorrow is Veteran's Day. This is no way to treat an elderly, 24 year, military veteran!!! :( :( :( less