Bring your Blanket if you Stay, Very Disappointed
Booked this room with 3 friends for one night for a local church event. Hotel was generally in satifying shape. Although its an L shape and the elevator is only at one end of the hallways. It was a... more
Booked this room with 3 friends for one night for a local church event. Hotel was generally in satifying shape. Although its an L shape and the elevator is only at one end of the hallways. It was a long walk back to the front desk, to breakfast or the gym. When it was time for bed, we realized there were no blankets for the beds. So when i tried to call down to the front desk, there was no dialtone on the room phone. Had to call on a cellphone. Front desk told me "we gave out our last blanket, sorry". How do you NOT have enough blankets for all paying guests and all beds? We paid the same rate as others but no blankets and amenties are broken. I told the front desk in the morning again and they did not even apologize or try to make it right or compensate in anyway. So disappointed. The breakfast was ok. Biggest selection of food I have seen at this level of hotel, I got there 20 minutes after it started. However some of the food was really cold and hard. Not all of it, the tater tots and biscuits. I live very close to this hotel, I would not recommend staying there. less
Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. As noted in other reviews, we are typically known for our friendly and helpful staff. We are disappointed to hear that this was not your experience during your stay. We have taken your comments to heart and redoubled our efforts to make sure each guest feels treated as if a guest in our own home. Most of our guests are pleased with the breakfast as noted in other reviews, and we are glad you were please with the quantity on offer. Our hotel strives to adhere not only to internal hotel breakfast standards but also to those set forth by the franchise in providing a plentiful and fresh buffet. We hope you will choose us again and give us another opportunity to demonstrate our commitment to your comfort.