Best Western Leesburg Hotel & Conference Center

726 E Market Street, Leesburg, Virginia, 20176-4401, United States
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Best Western Leesburg Hotel & Conference Center

Pool closed for rest of 2020. Limited van service to Dulles International & three-mile radius of hotel from 9 a.m.-7 p.m. Located just one mile from historic downtown Leesburg, Virginia, the Best Western Leesburg Hotel is ideal for families, corporat show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
726 E Market Street, Leesburg, Virginia, 20176-4401, United States

Reviews of Best Western Leesburg Hotel & Conference Center

Traveller Overview:
4.0 Rating: 549 reviews
Excellent 48%
Very Good 31%
Average 11%
Poor 4%
Terrible 4%
Rating

GSFun, wrote review 25/02/2021

Another great stay

Best Western Leesburg does not disappoint when staying there. The staff is always very pleasant and willing to help. They look forward to having our group there since we are there about ten times a ... more

Owner Response
Sarah Holliday, Other at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for being our guest and sharing your experience on TripAdvisor. Our friendly staff loves to welcome each guest as if we were welcoming them to our own homes, and your comments are proof of our efforts. Nothing makes us happier than hearing that a returning guest had another wonderful experience. We enjoyed hearing that our staff hit the mark in providing excellent service and have shared your comments with them. We look forward to hosting your group at the Best Western Leesburg again soon.
Rating

I5401FLheidir, wrote review 15/01/2021

Not a luxury hotel but top notch staff and very clean

I've stayed at this hotel on three occasions and the staff are great! Also, the rooms are very clean. During covid they've had to switch to a brown bag breakfast but what can you do? Very reasonably p... more

Owner Response
Sarah Holliday, Other at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for taking the time to share your experience on TripAdvisor. Nothing makes us happier than welcoming back a returning guest, and we are thrilled that we could offer you the friendly service, high standards of cleanliness, and great value that you have come to expect. The safety and comfort of our guests is a top priority, and we are happy to offer a complimentary bagged breakfast as a safe option during these times. We hope that you will choose the Best Western Leesburg again and that we can continue to raise the bar of excellence for your visit.
Rating

Alisia F, wrote review 20/10/2020

Didn't expect much but stained towels was the deciding factor

My husband and I visited Leesburg for a weekend away to celebrate our anniversary. I chose this hotel because of the location, being a national chain (figured they would abide by COVID rules) and pric... more

Owner Response
Sarah Holliday, Other at Best Western Leesburg Hotel & Conference Center, responded to this review
While it may be very difficult to hear that we have failed to take care of our guests in a satisfactory manner, we very much appreciate such feedback so that we may seek ways to improve future guest experiences. All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. We have shared your comments with our housekeeping staff and are reviewing our room inspection procedures with our staff. As with other hotels, our policies and services continue to change due to current circumstances. With a focus on guest safety and the safety of our Team, we are committed to adhering to all local rules and restriction. No matter the circumstances, it is always our goal to provide our guests with the best possible stay and provide great value for travelers in our area. We appreciate your patience and understanding regarding our limited breakfast offerings during this unprecedented time as we maintain our commitment to the safety and comfort of our guests. We apologize for any inconvenience and hope that all aspects of your next stay exceed your expectations.
Rating

Inspiration291435, wrote review 18/09/2020

Covid Ready !

I was very pleased with the entire process associated with my stay at Best Western Leesburg. From check-in through check-out I found the property and procedures very thorough and comforting. Good job ... more

Owner Response
Sarah Holliday, Other at Best Western Leesburg Hotel & Conference Center, responded to this review
Thank you for sharing your experience on TripAdvisor. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and your comments are the seal of approval on our efforts. We are happy that you enjoyed our speedy check-in and check out and were please with the protections we have in place for our guests. We hope we have won your loyalty for future visits, and we look forward to welcoming you back to the Best Western Leesburg when you are next in the area.
Rating

Theresa L, wrote review 03/08/2020

Could Have Been Better

Stayed here with a group during the pandemic. It appeared clean from a distance but a closer look at our room revealed how dirty the curtains were. With all the precautions that were supposed to be ... more

Owner Response
Sarah Holliday, Other at Best Western Leesburg Hotel & Conference Center, responded to this review
While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. Please accept our apologies for the condition in which you found your room. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We appreciate your patience and understanding regarding our limited breakfast offerings during this unprecedented time as we maintain our commitment to the safety and comfort of our guests. We value your suggestions for the benefit of our future guests. We hope you will choose us again and give us the opportunity to replace this negative experience with a positive one.