wedding weekend brunch disaster
12/09/2018 kcclan, Chicago, Illinois
had a day after brunch scheduled with this hotel for months. The morning of, our guests show up and there is no food prepared. It took an hour to get the food. Some guests had to leave before eating. ... more
had a day after brunch scheduled with this hotel for months. The morning of, our guests show up and there is no food prepared. It took an hour to get the food. Some guests had to leave before eating. Tried to speak to manager and was told he was not on site. He walked thru our waiting guests to the kitchen and never acknowledged the problem. less
Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
It is never easy when a guest’s experience fails to live up to their expectations or our own high standards so it is always our goal to ensure our guests’ satisfaction by immediately addressing any issues that may arise. I understand that you have recently spoken with our Host and General Manager regarding the delay you encountered with brunch and that he communicated our sincerest apologies as well as financial reparations for your disappointment. We are under the impression that you are now satisfied with the outcome of this disappointing experience; however, if we can be of further assistance, please do not hesitate to reach out to us directly so we can ensure any additional concerns are addressed. Again, guest satisfaction is a top priority for us and we are truly sorry for the disappointments you encountered. We hope to have the opportunity in the future to replace this experience with the type of superior experience for which we are typically known.