Could Have Been Better
Stayed here with a group during the pandemic. It appeared clean from a distance but a closer look at our room revealed how dirty the curtains were. With all the precautions that were supposed to be ... more
Stayed here with a group during the pandemic. It appeared clean from a distance but a closer look at our room revealed how dirty the curtains were. With all the precautions that were supposed to be taking place, I was very disappointed, and I reported the dirty curtains to the front desk and showed a photo I had taken. This made me wonder how clean the hotel really was.
Of course the usual complimentary breakfast buffet could not take place. I did expect a little more than what we received, which was a bottle of water, a granola bar, an orange and a muffin or pastry. A bottle of juice and a yogurt would have been a nice addition. I know these are trying times but they need to try a little harder. less
Sarah Holliday, Other at Best Western Leesburg Hotel & Conference Center, responded to this review
While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. Please accept our apologies for the condition in which you found your room. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We appreciate your patience and understanding regarding our limited breakfast offerings during this unprecedented time as we maintain our commitment to the safety and comfort of our guests. We value your suggestions for the benefit of our future guests. We hope you will choose us again and give us the opportunity to replace this negative experience with a positive one.