23/12/2018 JKCBrown, Clifton Forge, VA
This weekend, myself, my husband, and 4 of our friends had 3 rooms booked in this hotel. Check in and out was simple. The rooms were clean and very nice, the bed and pillows comfy, I really liked the ... more
This weekend, myself, my husband, and 4 of our friends had 3 rooms booked in this hotel. Check in and out was simple. The rooms were clean and very nice, the bed and pillows comfy, I really liked the popcorn popper in the lobby. Our rooms were on the second floor and it didn't seem very busy. However, when we checked in at 3pm Friday there were bags and bags of trash in the hallway, as well as plates full of breakfast food. We went out to dinner that night, came back, trash and dirty dishes were still in hall and it was starting to really smell. At 1:30 that morning someone knocked on our door, and took off running down the hallway. Then I heard vehicles practically racing around in the parkinglot. About an hour later, people were running around the hallway again. The next morning, and we were up and out early because we had a bus to catch, the same trash and dirty plates were in the exact same spot in the hallway. My friend and I told the front desk clerk who didn't seem to really care that there were bags of trash and plates sitting or that people had been running around the hallway and spinning out in the parkinglot. A little more security would probably be a really good thing. But, with that exception, the hotel and staff was really nice. The desk clerk that checked us in Friday afternoon was incredibly friendly and helpful. less
Sarah H, Guest Relations Manager at Best Western Leesburg Hotel & Conference Center, responded to this review
Please accept our apologies for the disappointments you encountered during your stay. It is always our goal to ensure that each of our guests enjoys a great stay where everything exceeds their expectations and we are disheartened that this was not your experience. As noted in other reviews, we are typically known for our attention to cleanliness throughout our facility so we are mindful to investigate these concerns to ensure future guests do not experience this issue. Our Team looks forward to exceeding your expectations on your next stay.