Best Western Le Vinci Loire Valley

This is a comfortable hotel with lot of parking area for one's own vehicle. The complimentary breakfast is good but I wished they had more of seasonal fruits. Whatever was there was not of very good quality. less

On 23rd July 2019 I sat down, in Australia, to book our 4 night stay the dates to be 23rd August - 27th August. Unfortunately I inadvertently booked from 23rd July 2019 which was in fact the very same day I made the booking. I realized my mistake on 29th July 2019. Contact was made with the hotel to establish if we would be able to work out a way to rectify the situation. We were not looking for a refund. Just recognition of a simple error and a re-booking of dates so we could still stay at the Best Western Le Vinci. We were willing to pay some form of cancellation fee and re-book 4 nights in August at full room cost but instead were informed we are liable for the entire cost of the room for the 4 incorrectly booked nights. We understand the mistake was ours and of course it is the hotel's right to charge the full cost of incorrectly booked rooms however we were hoping the hotel would be willing to show some grace and understanding in working towards some form of compromise. I question the stance the hotel has taken in regard to not being able to rent the room to an alternative guest given that when I booked there was a choice of rooms. I doubt our no show had much effect. It would also have been nice if the hotel made some attempt to make contact with us in the event of the no show. We provided an email address upon booking the room. What we find most striking though is the fact our intention of re-booking in August appears to have eluded all. Despite indicating our plans on more than one occasion. At no point were we offered the chance to confirm a booking in August. Attempts to interact with management were handled in the same dismissive manner. We have stayed in Best Western hotels elsewhere on a number of occasions and generally find the staff most helpful. We would have expected a hotel chain of this distinction to have shown a greater level of customer care and perhaps even a greater level of flexibility. less

We loved visiting Amboise, but felt the hotel did not warrant the Trip Advisor high rating. Room carpet felt dirty/worn, shower and sink did not effectively drain, the front desk woman would not give us 30-60 minutes later checkout. Beds were comfortable and bathroom was clean. less

Nice one day stay here. Hotel is average but has clean rooms with nice shower. King bed a rarity in France. The location is great if you have a car. Don't book directly with hotel as they charge more. less

A small hotel that has friendly, helpful staff. It is efficiently run, very clean, with a good quality breakfast with lots of variety. The beds are firm and comfortable, and the shower in our room was excellent. The only odd thing was that we had to continually log in to the WiFi if we had not used our tablets for a few hours. Not a big issue, as the speed of the WiFi is excellent. Would definitely recommend this quiet little hotel to anyone who likes to be a bit out of a town's centre. Amboise is only a 20 minute walk, and proved useful to us for walking off our dinners in some of the good restaurants there. less