Beware of Best Western Hotel Vinci Loire Valley in Amboise when booking at that hotel. They will make you pay whether you stay at the hotel or not, even if they can’t give you the room you originally booked.
We booked a superior room (requesting a quiet room) for September 10 - September 13, 2016 (3 nights). We were given a very small and claustrophobic room with a sloping ceiling, which we declined. The only non-claustrophobic room which was available, and we had to accept, was a room in front of the elevator, facing the main road, with a noisy air conditioning unit and even had a broken toilet seat. After a sleepless night, we advised the hotel that we could not stay the following two nights. We were told that we would still have to pay for the 3 nights (Euro 375). Their excuse was because we had made the booking directly on the Best Western website. We were offered another room for the remaining 2 nights, but they couldn’t show us that room until 4 pm. We didn’t want to take the risk of other sleepless nights and reluctantly had to pay the 375 Euro and left.
Upon our return home, we contacted Best Western (in Arizona). They were very efficient, helpful and understanding and after making their own investigations, sent us a refund for the two nights we didn't stay in Amboise, but had to pay.
Although the Best Western Office handled this matter in a very professional and fair manner, we cannot say the same for franchisees such as Best Western Hotel Vinci Loire Valley, 12 Avenue Emile Gounin, Amboise, France. less