All wrong from the day one
Came earlier, at 10am, we have booked 5 rooms, we asked for rooms befor 4pm if possible, butnthey said no, check in is at 4, so we left our luggage and went to the city. We returned arround 3pm, waite... more
Came earlier, at 10am, we have booked 5 rooms, we asked for rooms befor 4pm if possible, butnthey said no, check in is at 4, so we left our luggage and went to the city. We returned arround 3pm, waited till 4, still no room, meanwhile other guests checked in and got keys easly. We ve got 1st room 4.15, than 4.20, 4.30... and last one 4.50 pm. Staff was rude, arguing with us, wanting room on time. Next day man at reception said therebis something wrong with our booking and who will pay extra?? We said, we have booking comfirmation with booking.com and we will pay cash what had been booked. He said no, I will charge your credit card, because there is something wrong. I said once.more, i have comfirmation here, I will not pay.anything else... we payed cash after check out, after one week we still have -600 eur on credit card... Very dissapointed with staff from the day we arrived til now when.we are allready home. And there is more to say but I dont have energy any more...Never happend before and we are regular travelers. Stay away. less
Hotel-Le-Galice, Responsable relations clients at Best Western Le Galice Centre-Ville, responded to this review
Thanks for your feedback regarding to your experience in our hotel le Galice in Aix en Provence.
In the name of all our teams, we wish to apologize for your inconvenience regarding to the time you got your rooms ready.
I already explained the problem to our contact at Grand Théatre de Provence, we had two bookings for you, one from booking.com and one from GTP.
Finally you just paid our room once by cash, we did not charge you double.
And we never charge your credit card. It may be a pre-authorization, to guarantee the reservation but it has not been charged.
We hope to see you come back soon for an other experience by our side in Aix en Provence.
Galice's team wishes you a good day,
Marine BOSCQ (please feel free to contact me at reception if you need more explanation).