Best Western Le Duguesclin

This review is long overdue, but I felt it needed to said. This past summer I arrived without any reservation at this hotel. It was Saturday August 12th, the busiest holiday weekend of August, Quinze Août. So when I asked if there was a room the lady at the reception said this would impossible to find. In Saint Brieuc or anywhere else. Still, she tried. And how... She went out of her way and didn't give up. Meanwhile she was really busy checking in arriving guests, but every free minute she had in between she was on the phone calling others hotels. About 2 hours later, when i didn't expect anything anymore, she proudly came out of her office to announce she found a place. I unfortunately do not remember her name, but this lady deserves huge credits for her service. Without a reservation at this Best Western Hotel there was no reason why she needed to help me. Yet she did. And that is something special that I truly appreciate. Thank you very much and Merry Christmas to all the staff of this hotel and in particular to the receptionist who was on duty the Saturday evening of August 12th. less

The hotel consists of two buildings (at least we were told when looking for the reception) and is located right next to a church in the old town. We arrived late, which wasn't a problem. The staff was helpful and friendly. The elevator to the rooms is very small and smells of food (or fish or something else). Also in the rooms, you'll smell the restaurant which is located in the ground level of one of the buildings. This wasn't very pleasant, but as we stayed only for a night, it was OK. The rooms were clean and the bed comfortable, so the stay overall was quite nice. less

Firstly to explain. The corridor where you enter your room has no windows or natural light and is completely, utterly pitch black . The wall Lights are on timers so only come on in the evening(?!!) even if it were true ( as another reviewer posted that they say there is a light outside your door(?!) , you'd still have to walk through the pitch black corridor to get to it, in the pitch black( you are getting my point) . Second negative- the taxi driver number the hotel provided me with when I rang in. This taxi driver seemed angry I'd got a small dog( he was very rude actually, AND expected a tip) and charged me twenty euros for a very short journey( I was walking with crutches also so really didn't need hassle like this), while on the return journey with the same company, but a different driver I was charged just seven euros.Perhaps time to review who they recommend? On to the hotel. Good value, friendly helpful receptionists and waiters. Central town location. Nice cafe restaurant with indoor covered seating and outdoor seating which seems a popular meeting place for locals. Room was perfectly fine. Have only given it three stars due to the lack of lighting issue. Very clean with coffee making facilities. less

Do not attempt to find this hotel unless you have a Sat Nav. The directions on the hotel website were vague and once in the town we spent almost an hour trying to find the hotel. Once found we parked in the only place available - the underground car park we were told this was expensive for overnight but we could move our car at 7 pm in pedestrian zone until9 am . A lot of hassle but the staff were understanding! And we had to grope round in the dark corridor at night as no light came on! Finally we were told it was outside one of the bedrooms. Not ideal and another frustration!! less

Overall an ok stay, although found town centre to be less than impressive. Good points: Location central, helpful staff on reception, rooms presented well. Bad points: no air con, no parking on site, noisy room overlooking high street. less