good location when travelling with dogs
The location is excellent when travelling with dogs. The extensive grounds means the dogs can have a run after being cooped up on a journey. We requested and were allocated a bungalow in the grounds w... more
The location is excellent when travelling with dogs. The extensive grounds means the dogs can have a run after being cooped up on a journey. We requested and were allocated a bungalow in the grounds which makes it much easier dealing with the dogs
We have stayed here many times and on this occasion were disappointed that things were not up to the usual standard. There was a problem with the toilet flush, it taking many hours to fill after use, we resorted to using the waste bin from the bathroom filled with water. The air conditioning unit in the room did not function. We did not report these until the morning as we were tired after a days driving and the weather was not conducive to running across to the hotel from the bungalow. I was told if we had reported the issues would have been addressed . As a gesture of good will the fee for the dogs was knocked off the bill.
Breakfast was disappointing in that staff did not keep the breakfast bar stocked . The service was not particularly busy but items , particularly the hot items were running out, I waited for a period for more eggs and bacon to arrive but gave up after a period of time less
Le-bois-de-la-marche, reception at Best Western Le Bois De La Marche, responded to this review
Thank you to had take times to write your feedback on Tripadvisor. We're very glad to read you appreciate the bungalow with your dogs. We are very sorry for the inconveniences you had during your stay. As you know now thanks to your fidelity to our hotel, our staff is here to help you to have the best stay. We would have you change your bedroom for free and did the necessary to fix the first bedroom.