Restaurant very good but disappointing room and facilities.
18/11/2018 1728lien, Valencia, Spain
This hotel is a building site with a very good canteen. Have visited twice, but it seems improvement work progresses at an alarmingly slow wait with continuing inconvenience to customers. The room rat... more
This hotel is a building site with a very good canteen. Have visited twice, but it seems improvement work progresses at an alarmingly slow wait with continuing inconvenience to customers. The room rates should reflect this.....and at least when booking potential customers should be advised that the hotel is a building site. less
Le-bois-de-la-marche, Front desk assistant at Best Western Le Bois De La Marche, responded to this review
We highly value our guests' opinions on our establishment and study all feedback in order to better our services. It is one of the reasons for which, since February 2018, we have been undergoing full interior renovations so that our rooms and public areas may offer a higher level of comfort and quality to our valued guests.
Indeed, since the completion of the rooms' refurbishment we have had a greater influx of reservations, from which we can note the appreciation for the improvements. We take care to notify our guests when reserving (whether that be through the hotel directly or online through a third-party) that we are undergoing renovations and the response has been very positive, for which we thank our guests for their understanding.
As the results of our renovations are proving to be highly satisfactory, we shall continue to improve the hotel however we think may enhance the experience for our guests. We hope that you may find an establishment that pleases you, and welcome you to enjoy more delicious meals in our restaurant if per chance you are passing by Poitiers!