Day Staff = Great
01/05/2019 mermaidmommy74, Ontario, Canada
We arrived late at night, and were very underwhelmed. The nighttime staff person had the personality of a fish, and barely made eye contact during what felt like a two-hour check in (in all seriousne... more
We arrived late at night, and were very underwhelmed. The nighttime staff person had the personality of a fish, and barely made eye contact during what felt like a two-hour check in (in all seriousness, it took about twenty minutes and there was no one there). Please remember this was 1 am, and we had two kids with us, sleeping, and I pre booked and PAID...
Anyhow, the next day we were pleasantly surprised when we were greeted with the exact opposite from the breakfast, staff in the kitchen, front desk, and even the cleaning staff were friendly, singing and happy. It was literally night and day! *Mom joke*
Good location for Bourbon fans. less
Magen H, General Manager at Best Western Lawrenceburg Inn, responded to this review
I'm so sorry about your check-in experience. We want each guest have a friendly, welcoming and hassle-free check-in....especially after a long day on the road! I regret this inconvenience. Thank you for staying and for sharing. We take guest feedback very seriously, and will use it to improve. We also appreciate your kind words regarding our staff members...they're our greatest asset. We hope you will consider us in the future. Thanks again.