Best Western Laval-Montreal

3655 Autoroute Des Laurentides, Laval, Quebec, H7L 3H7, Canada
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Best Western Laval-Montreal

The best amenities, gorgeous rooms, and high-quality service are part of what makes this Laval hotel the gem of the town.

This Laval hotel with an indoor pool and atrium is a breathtaking escape. The Best Western Laval-Montreal is a world-cl
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
3655 Autoroute Des Laurentides, Laval, Quebec, H7L 3H7, Canada

Reviews of Best Western Laval-Montreal

Traveller Overview:
3.5 Rating: 466 reviews
Excellent 28%
Very Good 29%
Average 19%
Poor 11%
Terrible 10%
Rating

JPAL003, wrote review 19/07/2021

Very good hotel

Room was very nice, clean and comfortable. We loved the breakfast which was simply delicious and copious. we got a warm welcome and express check-in and check-out processes were smooth. Will definitel... more

Owner Response
Veshna Nellaya, General Manager at Best Western Laval-Montreal, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We hope you will come back and see us again soon. -Thank you for staying with us. We appreciate your feedback! -Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! MT
Rating

160rajeshv, wrote review 06/07/2021

Amazing stay!!!

We stayed for 1 night during the long weekend. My family needs were all catered and my kids enjoyed the pool . Hotel is nicely renovated and room was immaculate. Staff was so helpful specially the fro... more

Owner Response
Veshna Nellaya, General Manager at Best Western Laval-Montreal, responded to this review
Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Il nous fait plaisir de lire un aussi beau commentaire puisqu’il souligne que nous sommes dans la bonne voie pour proposer à notre distinguée clientèle un produit qui sache répondre à leurs besoins. Cela nous enchante sincèrement. Nous vous remercions, encore une fois, d’avoir pris le temps de nous avoir soumis votre opinion sur votre séjour à notre établissement. Nous espérons vous revoir parmi nous lors de votre prochain passage dans la région.
Rating

LoveToTravelMacFam, wrote review 06/07/2021

Horrible management

On a week-end when the hotel was sold out, there was not a manager to be found. Front line staff provided the urgent call number for the manager and she hung up on us as soon as we asked if this was B... more

Owner Response
Veshna Nellaya, General Manager at Best Western Laval-Montreal, responded to this review
Dear Mrs. Mackey, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. We do understand you wanted to have the meeting rooms rented for the kids to play past 9 pm which was denied due to the restriction put in place by the ministry of health for Quebec. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 1 450 681 9000 poste 407. Sincerely, Manoucka Thermelus Directrice de la Réception/Front Desk Manager Best Western Laval-Montreal
Rating

cpadlinc, wrote review 19/11/2020

They are the best

I travel a lot for my work and this hotel in Laval is one of the best for service and comfort. At any time I had problem with internet or with anything all the personnel go out of their way to satisfy... more

Owner Response
Veshna Nellaya, General Manager at Best Western Laval-Montreal, responded to this review
Encore une fois, merci d'avoir pris le temps de répondre à notre enquête. Il nous fait plaisir de lire un aussi beau commentaire puisqu’il souligne que nous sommes dans la bonne voie pour proposer à notre distinguée clientèle un produit qui sache répondre à leurs besoins. Cela nous enchante sincèrement. Nous vous remercions, encore une fois, d’avoir pris le temps de nous avoir soumis votre opinion sur votre séjour à notre établissement. Nous espérons vous revoir parmi nous lors de votre prochain passage dans la région.
Rating

shoppingNY, wrote review 25/09/2020

Excellent hôtel !

Rooms are clean and very comfortable. Good hot breakfast, good variety, cafeteria staff is attentive. Front desk employee friendly, efficient. We feel welcome each time we stay at Best Western Lav... more

Owner Response
Martin Valois, General Manager at Best Western Laval-Montreal, responded to this review
Thanks for the good comments