Best Western Laval-Montreal

Traveling for business I find this hotel very well located. The staff are extremely friendly, professional and efficient. The facility is always clean and well maintained. Quiet and subdued during evening hours makes it a great spot to get business done. less

IF you are looking for style and comfort, with hopes of keeping the budget down, this is a great choice. Feels more like a condo complex than a hotel with its unique design. Breakfast is par for the course at best but expected for a free selection. Rooms are spacious and comfortable. Only concern would be the tv choice. poor quality definition and smaller compared to similar designed hotels. Overall, very comfortable and welcoming. First time staying at this location when in Laval. Would go out of the way to stay again if the price was sensible. But then again prices are always outrageous in the Montreal! less

Great hotel! The outside looks a bit old but the newly renovated rooms are beautiful. I had a King room with a balcony and it was great! The only thing I could complain about is that I couldn't log in to my Netflix account on the smart TV that was in my room, so, I just watched on my phone. Best Western hotels are always a great place to stay! less

I originally booked 3 nights through booking.com. I then realized that Best Westerns offer rewards points to be used towards free stays, so I immediately cancelled my booking.com reservation and booked directly through the hotels website. I received confirmation and cancellation emails from booking.com and I received a confirmation email from best western. Then, after a 7 hour drive from out of province, we arrive at the hotel and try to check in only to be told that they have no reservation for us. I gave them the confirmation number from the email I received from best western and he informs me that the reservation was cancelled. I told him that I only cancelled my booking.com reservation, not my reservation from the hotel. He then tells me there’s nothing he can do, but they do have a room available for 2 nights only as they are sold out for the third night (Saturday night) I called the customer service number, they put me on hold as they called the hotel directly and were told the same thing. They said that they would have to get in touch with the owners of the property to see what can be done, but they could not guarantee me anything. I called booking.com who advised me that their bookings for that property are handled by a third party company who the hotel has hired to do their bookings. Somewhere along the line my original booking.com reservation was never booked properly therefor when the cancellation came through they cancelled my booking through the hotel which left me with no reservation at all. I was told to talk to the manager in the morning. I spoke with her the next day and she was very rude and unwilling to do anything for me for the inconvenience of me now having to find somewhere else to stay for a saturday night on a long weekend. They suggested I book at a property close by that was a motel that was nowhere near comparable to their hotel.... for the same price!?! We ended up booking at another property that we found ourselves. What was supposed to be a nice relaxing getaway for our birthdays turned out to be the most stressful weekend. Horribly rude staff. less

Clean comfortable and friendly with a great breakfast. Lovely staff. Perfect for a longer stay with my kids for a recent sporting event. Great location in Laval. Pool was nice. Heard there are plans for a lovely common space in the atrium which sounds lovely. Will stay again. less