Best Western Laval-Montreal

We've stayed here many times. They continue to be a very good value. The renovations have freshened up the rooms and make them feel modern and attractive. Large rooms, free parking, very good included breakfast. In the past two years we've probably stayed a dozen times. We keep returning because of the comfort and overall value, even though it means a little farther drive getting to and from this hotel when we're visiting our family in the Plateau area. less

Manager provided incorrect information related my cancellation request . And did not respond any of my subsequent questions . Managers response : On behalf of our entire team, I would like to apologize for not exceeding your expectations. When you say that the hotel charged you $145, well in fact you did reserve with a third party, which is ----------, and we cannot interfere in this case. Therefore, they did charge you this amount and this matter have to be checked with them. Response from third party online booking service: Hello , I would have liked to speak with you; however, it's not an appropriate time to phone. I just spoke with Front Desk Supervisor regarding your cancellation and the message you received from the property. Front Desk Supervisor apologised for her manager sending incorrect information. They are the charging party, (should show property as charging party on your bank statement) and its their policy. less

A comfortable and clean hotel that is next to two major highways making it easy to access Montreal in 10 minutes. Front desk servie was quick and efficient. Hotel staff are professional, friendly, and willing to address problems quickly. Breakfast was included which is a bonus! Kids loved open breakfast space next to pool. less

As a "non-seasoned" business traveler, I had a meeting in the Centropolis area forcing me to book a hotel room on a wednesday. I always target hotels offering remodeled rooms, complimentary breakfast and basic services like wifi, workdesk & fridge in room. I asked for a room away from noisy streets and heavy circulation areas like elevators and stairs to get a good night sleep. Got everything I wanted. One of the cleanest rooms I ever had, I was impressed. If felt good having breakfast in the airy atrium with its high ceiling and skylight. Without being extraordinary, breakfast offer seemed better than what I saw in most similar-range hotels I stayed at in the past. To get a real edge, though, I would suggest steering away from heavily processed food to offer a more "home-made" taste. A few minor downsides : The bathroom did not undergo full remodeling like the rest of the room : the plumbing fixtures, floor&wall tile look outdated but are very clean. Small disappointments : iron was leaking water while I was ironing my shirt and HVAC, even though powerful enough to get the room warm, was slow to react & its commands were worn out. For a few minutes, it let me wondering if it was working at all. I had a good night sleep (wearing earplugs as usual in hotels). Pillows are on the soft side. Bedding was clean, soft and static electricity free. less

The renovation looks good but we had few small issue. #1 toilet clog many times over the weekend, it's just annoying little thing #2 They dig us an extra 50$ for breakfast, I'm not impress, the invoice was all wrong and we had to spend time to get it fixed... #3 watch the curb up front, we damage a door on our van... The curb is way to high... #4 the bed was a bit soft but that's a question of personal taste Food was goo, no complains there. less