Good Value, Poor Water Pressure
The hotel is conveniently located by the highway and overall it's clean and modern looking with a great hot breakfast buffet. However, the water pressure is very weak and staff did not look into corr... more
The hotel is conveniently located by the highway and overall it's clean and modern looking with a great hot breakfast buffet. However, the water pressure is very weak and staff did not look into correcting the problem (assume that is how the pressure is to save money). The room was freezing when we arrived as the temperature was set to 13 celcius. Also, noise travels throughout and could be disruptive. less
Any Q, Responsable relations clients at Best Western Laval-Montreal, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Regarding the water pressure, the maintenance department is already advise of your review a check up will be done, we did not have any report from the customer for this purpose, thank you for leting us know.
We are sorry that the temperature of your room was settle to 13 celcius, I send a copy of your review to the house keeping departement, normally they set the temperature to 20 celcius after a departure.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Best Western Laval Team