04/03/2019 karen2863, Hardwick, Vermont
When I reserved my room on line, I wasn't able to change the one person to two people for the reservation and didn't think it would matter, since it was only my husband and myself. When I got there, ... more
When I reserved my room on line, I wasn't able to change the one person to two people for the reservation and didn't think it would matter, since it was only my husband and myself. When I got there, they charged me $20.00 extra for my husband- the room ended up costing $120.00 for one night- 4 times more than a much nicer hotel in Granada the night before. The Best Western doesn't seem to realize that the rest of Nicaragua is slashing their prices due to the lack of tourism currently. The hotel is empty, for good reason. In the future, I will stay at one of the other nearby hotels, which offer free airport shuttles. Also, the "free" breakfast was lame- a few fruits and croissants. They said we did not have "access" to the hot portion of the buffet. less
CarlosC12062, RESERVATION CENTER at Best Western Las Mercedes, responded to this review
Good morning dear karen
Sorry for the medium that I think the reservation was made for a person and you can not modify those reservations, sorry for the inconvenience that you had in your stay. we would like to serve you as you deserve for that reason we offer a discount on your rate in your next stay. make your direct reservation with us without its intermediaries so your rate will be better with us than online.
We hope to see you soon, it will be a pleasure to have you back at the hotel.