Smell in the room a d dirty carpets
28/07/2019 Cynthia L, seattle, United States
This was a last minute stop for us crossing the US after picking up our puppy. BW is notorious for putting all persons with pets in soiled roomsand this time was no exception. We specifically call... more
This was a last minute stop for us crossing the US after picking up our puppy. BW is notorious for putting all persons with pets in soiled roomsand this time was no exception. We specifically called out in our reservation NOT to be placed in a pet stained room. We arrived the BW was booked to capacity and the front desk late night checkin was very helpful and nice. We arrived at the room and it smelled funny but we first thought it was food from next door.
We took our puppy out for last toileting and came back to the same smell. (Our puppy never had an accident in the room). After searching we discovered a very, very large spot of cold of animal pee from the previous occupant. Behind the closed door. The cleaning staff had to have smelled it, but did nothing. Our feet were also black from walking barefoot on the carpet. When we told the front desk they argued the room had just had the carpet cleaned on 7/23/19, and it was impossible. IWe suggested he himself go in and inspect all th towels we used to clean up the mess in the room with copious amounts of very dark yellow pee and the towels we used to clean our feet. He said he didn't need to because the room was clean. Wow! CALL YOUR CUSTOMERS LIARS OR JUST NOT CARE.
We are long standing members of BW, but not any more!
Ketan C, Manager at Best Western Laramie Inn & Suites, responded to this review
We apolozies for not having best experience while your recent stay with us. I will take this comments to look into it. However we do inspect all the rooms and never had any troubled. I know first hand that we did in fact did had that carpet clean as recently as is mentioned, I am sorry though that you felt that we did not make it more pleasant while your stay with us. Please feel free to contact us at hotel directly at 307 745 5700 for anything further I may can assist you in. Thank You and hope you consiser staying with us again in near future. Ketan C. Manager Best Western Laramie Inn and Suites.