If I could give a 0 I would
12/08/2017 anfamily2017, Kansas City, Kansas
My family has always stayed at Best Western hotels because we had never had problems. Mike the manager has a very poor customer service attitude. I can see from other posts that I am not the only one ... more
My family has always stayed at Best Western hotels because we had never had problems. Mike the manager has a very poor customer service attitude. I can see from other posts that I am not the only one to say this. The beds are awful. Hard as a rock. My family didn't sleep well at all due to the construction outside of our window. As for the inside pool. Very little. The smallest pool I've seen. Due to this experience with Best Western my family will be looking for other hotels. They have lost my family's business. Outdated rooms. I hope this saves a family a headache. less
Ketan C, Guest Relations Manager at Best Western Laramie Inn & Suites, responded to this review
I'm very sorry to hear about your negative experience. Your feedback here is pretty vague when it comes to what happened with Mike, so it's hard for me to respond on that front. If you care to provide more details, it would certainly enable me to dig further and make sure the issue is addressed.
As for the beds, the majority of our rooms had new mattresses put in over the last two years. We will check your reservation to see what room you were in and ensure that the bed in that room meets our standards. If it is excessively firm, we will certainly address that.
The construction, I fear, is something we can do little about. They do not start anything noisy until later in the morning, but if you are a late sleeper I can see why that would be incredibly frustrating regardless.
If there's anything we can do to earn back your trust and your business, don't hesitate to reach out and let me know.