Not so great any more
09/03/2018 martha_young1, Stratford, Canada
Room 1 smelled very strongly of cleaner and pet, after I had just been asked to sign a form acknowledging no pets and no smoking. Requested a room that smelled fresher. Hallway smelled very strongly... more
Room 1 smelled very strongly of cleaner and pet, after I had just been asked to sign a form acknowledging no pets and no smoking. Requested a room that smelled fresher. Hallway smelled very strongly of cigarette smoke. Room also smelled a bit off. Floor could use vaccuuming. At this point we were really too tired to switch motels or ask to see another room. Blankets are thin, but heating does work well.
Pool area was noisy and crowded, towels, inconveniently were not supplied in area but apparently needed to be requested at front desk.
Fitness room was very warm (?) with 3 dirty towels thrown on floor.
Was not offered wi-fi code, however, when used, wi-fi was very very slow.
Next time I will try Holiday Inn Express for $20 less.
I do not feel this room is good value for a BW, and for a motel room in this area. Was at Southfield's BW around 2 weeks ago, which, in contrast to this, was pristinely clean, well appointed and with a regular comforter. (ok, only small complaint there was no tub and low-flow shower which was difficult to wash hair with). less
Best W, Manager at Best Western Lapeer Inn, responded to this review
Martha-young1, I am sorry that your stay was not a pleasant one. Our wi-fi sign on is located on the map of the Hotel that you were given and also on your key holder. I am sorry that they were missed .I am happy to hear we could move you to a different room and that you had a good nights rest. We have currently started renovations, please feel free to call our front desk at anytime. we have staff on hand 24 hours.
Thank you, Kelly