Best Western Lapeer Inn

I come to Lapeer every year to visit my daughter and her family. This year was extremely important because my granddaughter was getting married and my great-grandson from another granddaughter turned 2. Lots going on, but the staff at the Best Western made sure my stay was stress-free. less

We traveled from Pittsburgh, PA to Lapeer, Michigan. After a 6 hour trip the Bestwestern staff was soooooo accommodating. Very nice ppl. The hotel is under construction for improvements but you could not tell, it was very quiet. Rooms were very, clean and huge. The pub in the hotel was great as well. Thumbs up all around from the service, cleanliness, breakfast and amenities. Thank you Bestwestern staff. less

We had an "incident" across the hall at 2:30 a.m. until 3:20 a.m., where a man with a sawzaw was trying to saw through the deadbolt. I called the desk and they were sorry for the "inconvenience." In the morning I asked for a reduction on the room and management refused. They offered late check out. Absolutely unacceptable. Small town, small mind, completely unprofessional hiding behind the hired help. Get an elevator! less

Driving in from Tennessee, first bad thing was no elevator... when we arrived at 1:30 a.m. Friday morning. Clerk said “oh, I forgot to tell you! There’s no elevator! Then there was no one to help us take all our luggage up a very steep flight of steps to the second floor. We had booked two rooms for 4 days, we thought. My husband passed away and we were for the Memorial. We had confirmation number and name of lady we talked to. On Saturday, I got a phone call from the desk clerk to “Leave the room now!” They had booked to someone else. Of course, I’m in shock and tried to explain that we had reservations. She wouldn’t listen to me and kept telling me to leave now,...our whole party. We asked to speak to someone with authority and she refused. My daughter tried to talk to this clerk also and she told her also “leave now! She must have told us 4 to 5 times to “leave now”. We had never had problems at any hotel so this was a first! To top it off, we found that she had charged us a higher rate for the rooms we were staying in than we were told. After we we we’re rudely and unjustly “thrown out “, we fortunately found a room in the the same area for the remainder of our trip. We definitely didn’t need this after the loss of my husband and my daughter and son losing their dad. After the Memorial, I called the Best Western Corporate office and reported the incident. The same day, my daughter, still upset, called the Best Western Hotel where we stayed and asked for a manager. We found out that the hotel had already planned to move us to different rooms before this incident and the clerk hadn’t bother checking with management. She took it upon herself to tell us to get out of there immediately. We were so embarrassed and humiliated, and then found out the mistake was right there at the front desk. At this point, my family or I will never again stay at a Best Western Hotel. less

It was a very lovely hotel, the ladies at the desk were very helpful and friendly , internet worked great there was no lagging. The bar had good food and our server was very friendly, we will definitely stay here again. less