Best Western Lapeer Inn

The page for this hotel talks about all the supposed steps they are taking to keep things safe during the COVID pandemic. I must say that I don't think this hotel is doing ANY of the things they claim they are. When we walked through the door to check in, the staff behind the counter were not wearing masks, nor were the guests checking in before us. There were no temperature checks, like we've seen at other hotels upon entering. None of the guests in the hallways were wearing masks. Seeing the disregard the staff had for safety precautions, it made us doubt whether the rooms were actually sanitized the way they claimed they were, either. The rooms are comfortable and, on the surface, look clean. This is not our first time staying here and we usually have a good experience. But, if you are looking for a clean hotel that is taking precautions for COVID - this is NOT it. I will not stay here again until all the COVID issues calm down and, even then, I'm not sure I will. I lost a lot of respect for this hotel and I can't, in good conscience, recommend it to anyone when they just didn't appear to care about the safety of their guests. less

The hotel itself was pretty nice and so was the room. The whole hallway, entryway to our room and walk to the pool smelled so strongly of Marijuana it gave multiple of us headaches. We had requested a late check out (1 pm) confirmed by calling, upon booking, and at check in. At noon on check out day they sent housekeeping to ask us to leave. When talking with the desk and showing my receipt of late check in he informed me “his staff was trained just last week not to do that and we had 20 minutes to leave” he was the rudest most unprofessional hotel staff perosn I’ve encountered in a long time. less

The first room i was given wasn't the room i reserved online after going back to the front desk to inquire about the mix up, I was charged an additional 40 dollars to get the "reserved" room. Nevermind the people smoking in the hallway or crowded birthday party with people in and out all night slamming the door. The NO BREAKFAST Was a topper on the awful sleepless night.. SHOCKED THEY ARE USUALLY AMAZING SMH... less

We stayed here for one night and was a bit disappointed that the room we reserved (king suite) was not what was pictured on website (2 room separated by bath). We asked at desk and they would move us to a suite with 2 queens for more money..he had to wait for housekeeping. We figured due to the virus we would just stay in the room assigned. Very nicely remodeled room!! Our view was the pool roof..no view..Very clean!! Would stay again less

The rooms were very clean and smelled good upon arrival. Everything was very tidy. The hotel staff was amazing. The pool and hot tub were great too. The room itself was big and had lots of space. I had a lot of fun!!! less