A relaxing stay
14/10/2018 527dawnd, Kitchener, Ontario, Canada
My parents and I stayed here the first weekend in August and were immediately welcomed by the friendly staff! The employees here are second to none; every single employee I passed or met said hello wi... more
My parents and I stayed here the first weekend in August and were immediately welcomed by the friendly staff! The employees here are second to none; every single employee I passed or met said hello with a smile, asked me how I was, etc. The front desk folks made sure to accommodate my parents with a first floor room (a necessity, with the lack of elevator), our rooms were clean and the beds were comfortable. We loved the pool area!! The breakfast was great, as well.
I honestly couldn't give this a 5* because of the lack of elevator. The stairs to the second floor are very steep; it wouldn't be so bad if there was a landing midway up, but it's a straight shot up that's difficult to navigate with luggage. The hotel has undergone renovations recently - it wouldn't be that complicated or costly to put in a few elevators. Management, if you're reading this, I seriously suggest you pursue this option for your guests!
All in all, I will definitely stay here again. less
Best W, Manager at Best Western Lapeer Inn, responded to this review
25 dawnd, Thank you for all the great feedback .We are glad to know you enjoyed your stay I will certainly pass on the suggestions .We hope to see you in future travels.
Thank you, Kelly