As a Best Western Rewards member, I only stay at Best Western Hotels. I have tried other hotel chains, but find that the standards of Best Western exceed my expectations. This property in Lapeer, Mich... more
As a Best Western Rewards member, I only stay at Best Western Hotels. I have tried other hotel chains, but find that the standards of Best Western exceed my expectations. This property in Lapeer, Michigan, however, is an exception.
I used my rewards for a free night stay and paid for an upgrade to a jacuzzi suite. Upon entering the room, I noticed marijuana residue and stems on the bathroom counter. Then I ran water in the hot tub only to find a big clump of hair floating around. The mirrors had hand prints and smears everywhere. The trim and moulding were water damaged and the doors that opened from the hot tub area into the bedroom were falling off the track. I brought the condition of the room to a member of management, and she immediately had us move to a cleaner room. She said she would check on adjusting our rate, but couldn't change it because of the room upgrade, and tried to get permission from her manager, who I assume is the owner, for a few complimentary drinks at the attached bar, Teds. She called a few minutes later to say that unfortunately the owner wouldn't agree to the complimentary drinks because we checked in at 4pm.
The manager we worked with was very friendly and did all she could to resolve the issue, but unfortunately this property is very run down and outdated. The entrances in back have burned out lights, the stairways are under some kind if construction and the place does not, in my opinion, meet Best Western standards. less
Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Michael H, I am sorry to hear that your stay with us was unpleasant. were not charged We are currently doing renovations to our facility as you have noted. If the owner was here in the facility I know he would of addressed your concerns If you have any further questions please give me a call at 1-810-667-9444.