Won't stay here again...
We arrived in the middle of the night after a long drive. When we arrived at the hotel, there was someone passed out drunk in the stairwell waiting to be picked up. Not the best way to arrive with 3 young children in the middle of the night.
When we entered our room, it smelled like it had previously been a smoking room at some point in the hotel's history. Much of the hotel smells like it was previously a smoking hotel. The decor is very dated, the carpet isn't clean, especially in the stairways.
We found the hotel to be dirty overall, and even one of our folded "clean" towels had lipstick on it.
The breakfast was okay, however one morning I noticed that the oatmeal packets had been chewed by a mouse and there was mouse poop on them. I alerted the breakfast person who removed the package, but left all the rest of them, and didn't bother to wash the container they were in. The same egg omlets and sausage were served on Saturday and Sunday, and it looked like the omlets had been re-heated from the day before. The breakfast area was small and there were never enough chairs for everyone to sit down.
The cleaning staff were complaining about guests in the hallways as we walked by.
We asked to have extra towels brought to our room one night, and were told to come pick them up at the front desk. The next day, the cleaning staff took all of our towels including the extras, and didn't replace them with even the regular amount.
Every time we tried to enter our room, it look at least 5-10 tries of putting the key card in. It didn't seem to matter how fast or slow we did it.
The front desk staff were quite respectful, especially the woman who was working on 11/27. less
Best W, Manager at BEST WESTERN Lapeer Inn, responded to this review
Meredith T, I am sorry your stay with us was not pleasant. Our guest are our first priority. We have staff available 24 hours to assist you with you needs, We are currently under renovations.We appreciate your feedback on how we can improve and where we excel.
Thank you, Kelly