Best Western Lapeer Inn

I didnt get the room I had booked over the phone, the front desk manager was extremely rude and kept rolling her eyes. I said thank you and she ignored me, she was huffing and puffing around and was extremely annoyed by the situation and myself. Also I was holding a bday party at the hotel for my 5 year old and 10 year old having an pool party. 2 kids has stole goggles of ours and I talked with her parents around it and they cussed me out in front of my children and the other kids that were at the party. I went to the front desk and asked them to check the camera they said they would and never got back to me and never asked me about the situation again. I was extremely dissatisfied and when my friends and family from Nebraska come to town they stay here. I will no longer tell them to do so, we will go across the street to holiday inn. less

The room was tired looking and needs updated. The bedding and pillows were very worn and need to be replaced. Cobwebs in corner of room and huge stain on ceiling. The location of hotel is convenient to shopping, gas stations and mostly chain restaurants. Unfortunately, Best Western is only 1 of 2 large hotels in Lapeer so your choices are limited. If you have heavy luggage, request the first floor as there is no elevator. The free hot breakfast seemed popular as it offered eggs, sausage gravy/biscuits, etc. less

Our perfect stay started with a phonecall to check for early check-in. A very friendly staff member was upbeat, helpful and able to confirm early check-in within 1 minute. I was sure to find her and thank her at check-in. The young lady who checked us in was equally very kind, professional, informative and speedy. Even a team member on the other end of a walkie/talkie call communicated in a very professional and eloquent manner. A housekeeping associate was sure to smile and greet us as we passed in a hallway. I only regret not being able to spend more of our time at the hotel while in town. BW Lapeer was comfortable, friendly and most enjoyable. Best regards, your newest fans. Patrick and Nancy - Livonia, MI less

We stayed here twice, once on the way to Toronto, and once on the way back. This was a nice, affordable, clean, comfortable and quiet hotel. The staff was very friendly. Conveniently located as well, lots of restaurants around, and several grocery stores in close proximity. We will definitely stay here again. less

Great place tucked away in Lapeer. Very nice suite on first floor. Within walking distance to restaurants and shopping. Close to freeway exit. Quiet rooms, indoor pool, fitness center and on site restaurant less