Best Western Laos Mar Hotel & Suites

The hotel is pretty but isolated. The walls are very thin so we could hear the people in the other room snore. We a nice view of the beach and it's close to walking. However, we were not comfortable walking at night in the place. The bar was nice and has live music. They try to have a nice breakfast but unfortunately have eggs with hot dog sausage every morning. The hallways have a strong smell of disinfectants all the time. less

Maybe it was because our visit was off season but we were terribly disappointed. Moved from oceanview room due to uncomfortable beds, loud neighbors, and a phone that didn't work - which is a bit scary when someone is banging on your downstairs neighbor's door in the wee hours and you can't reach the front desk on the first couple tries. The beds in the next room were more comfortable but the heater was erratic and when we called the front desk for an extra blanket (hold your judgment, Rocky Point in December gets cold for an Arizona girl!), we were told all the extra blankets were either out or in a locked housekeeping closet! The guy who checked us in was fluent in English and a little charming but he flaked on us - agreeing to check on excursions and make a dinner reservation but never got back to us on the fun and the restaurant had no record of our reservation. less

At the on-set the rude front desk attendant said there were no rooms with a view ready (at 4:00 p.m.) We could see there were hardly any guests or cars (actually the entire time just a few people were at this hotel.... then he tells us the Travelocity price is wrong. It's now $40.00 more. There was a moldy odor in the lobby and in our room. The shower curtain was 4 inches too short so impossible to not get the floor wet even with towels. So walking very slowly and carefully the tile was sooo slippery I fall on my back... so if this isn't enough,coming back from dinner security stops us coming in asking were are our "wrist bands" we said we were not given any "wrist bands" security guy says I am not letting you go to your room. He escorts us to the front desk. We ask the rude attendant if we needed a wrist band why didn't you give us one 2 days ago when we checked in he says "you didn't want one". Omg are you kidding me... he starts laughing. At this point we are not happy. This hotel is a JOKE. So when we check out the next day the front desk informs us we are not getting our deposit back cause there is makeup on a towel. I guess this hotel doesn't believe in hot water and bleach. Do yourself a favor and pay a little more and stay at a higher end hotel or resort that cares about their guest. less

Not disappointing but not deluxe either, rooms acceptable, a little out of the way for the downtown area of Penasco, balcony nice but no furniture, no fridge, no lounge, no restaurant, advertised Wi-fi but none that was accessible. Maybe the deluxe rooms got it but we in the cheap seats were denied. Breakfast was minimal but good, in fact very good. Staff nice, rooms clean, there is a bit of sand. My issue is that for the price, it is not great value. less

We loved our stay at the BW Laos Mar! Just a few steps from a beautiful sandy beach, a delicious breakfast included in the price, a nice pool and very friendly hotel staff. The rooms are really nice and clean, and mattresses very comfortable. TV and A/C in the room, but no refrigerator. There's a $20 deposit that is returned to the customer at checkout, which is much lower than what most resort-condo owners ask! For the reasonable price and what it offers, this hotel is the absolute best choice at Puerto Penasco! less