only there for 2 hours the first day and had to leave abruptly, was offered a free night the next time we com but front desk. after waiting for 30 minutes for the night manager to come sign the pape... more
only there for 2 hours the first day and had to leave abruptly, was offered a free night the next time we com but front desk. after waiting for 30 minutes for the night manager to come sign the paper work the front desk informed us that he/she didn't feel like coming down stairs to sign the free stay voucher. less
bwlaosmar, RESERVACIONES at Best Western Laos Mar Hotel & Suites, responded to this review
Dear Amber Foster,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
The reception employees are not authorized at any time to offer free night certificates, we do not know the reason why they offered it, but at the time of your check-in you sign a regulation where it clearly says that in this Hotel does not make any type of reimbursement, in addition to a sign that we have in reception where it says the same thing in large letters to avoid problems like these.
Nothing was authorized by management at any time and at the time of speaking with reception there was a misunderstanding, since the formats of free nights do not have them in reception, they must be generated by the manager and signed by the same person to be authorized .
We are very sorry that you have been through this and we hope that next time you can read all the information that is given to you at reception to sign and avoid such situations.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 6383834700.
Best Western Laos Mar Hotel & Suites