Best Western Laos Mar Hotel & Suites

Paseo Balboa 90, Puerto Penasco, 83550, Mexico
based on 194 reviews Trip Advisor Logo
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Best Western Laos Mar Hotel & Suites

Located conveniently just an hour from the Arizona border, Puerto Peasco rests between the Sea of Cortez and the Grand Desert of Altar. Visitors to the area delight in spectacular sunsets over what Jacques Cousteau once dubbed the aquarium of the wor show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
Paseo Balboa 90, Puerto Penasco, 83550, Mexico

Reviews of Best Western Laos Mar Hotel & Suites

Traveller Overview:
3.0 Rating: 194 reviews
Excellent 13%
Very Good 28%
Average 26%
Poor 12%
Terrible 18%
Rating

WilsonKonaMe, wrote review 21/02/2020

Convenient to beach and golf

Currently undergoing some renovations and general sprucing up. The rooms are clean and have all the usual amenities, except for face and hand towels. (You don’t get those in most places in Europe eith... more

Owner Response
bwlaosmar, RESERVACIONES at Best Western Laos Mar Hotel & Suites, responded to this review
Hi Wilson! Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6383834700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 70197 Property reservations Best Western Laos Mar Hotel & Suites
Rating

foster3867, wrote review 23/12/2019

bad managent

only there for 2 hours the first day and had to leave abruptly, was offered a free night the next time we com but front desk. after waiting for 30 minutes for the night manager to come sign the pape... more

Owner Response
bwlaosmar, RESERVACIONES at Best Western Laos Mar Hotel & Suites, responded to this review
Dear Amber Foster, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The reception employees are not authorized at any time to offer free night certificates, we do not know the reason why they offered it, but at the time of your check-in you sign a regulation where it clearly says that in this Hotel does not make any type of reimbursement, in addition to a sign that we have in reception where it says the same thing in large letters to avoid problems like these. Nothing was authorized by management at any time and at the time of speaking with reception there was a misunderstanding, since the formats of free nights do not have them in reception, they must be generated by the manager and signed by the same person to be authorized . We are very sorry that you have been through this and we hope that next time you can read all the information that is given to you at reception to sign and avoid such situations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6383834700. Sincerely, 70197 Property reservations Best Western Laos Mar Hotel & Suites
Rating

Dreamer318497, wrote review 15/10/2019

Looks can be deceiving

First night the entire hotel didn’t have water... WHAT! Then we noticed there were no wash clothes or hand towels, after asking and being told house keeping would delivered day 1, never received anyth... more

Rating

Richard S, wrote review 10/09/2019

Nice place for the price

Decent hotel, very clean rooms and very clean salt water pool. We were not told upon check in that the hot water was not working but no so much of an issue the cold water was warm enough for a shower.... more

Rating

sallyjn, wrote review 08/09/2019

A pleasant stay.

We were very satisfied with this hotel. It’s not luxurious but it met our needs completely. I had mixed feelings after reading the reviews but it turned out to be a pleasant stay for us and our friend... more

Owner Response
bwlaosmar, RESERVACIONES at Best Western Laos Mar Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 6383834700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 70197 Property reservations Best Western Laos Mar Hotel & Suites