Best Western Laos Mar Hotel & Suites

Decent hotel, very clean rooms and very clean salt water pool. We were not told upon check in that the hot water was not working but no so much of an issue the cold water was warm enough for a shower. The hotel seems to have a lot of updating going on the complete first floor was closed and lots of work going on outside. Free breakfast was average. Lots of fruit, cereal, eggs, pastries etc. less

We were very satisfied with this hotel. It’s not luxurious but it met our needs completely. I had mixed feelings after reading the reviews but it turned out to be a pleasant stay for us and our friends. Staff were very helpful at the desk with pool towels and ice readily available. The rooms were basic, furniture showing signs of wear but adequate for the price. If you want something more upmarket, go and pay $250 a night at other resorts. There wasn’t any hot water but the cold water was warm enough to take a shower. Beds were comfy. The continental breakfast had a good choice available and was included in the price of the room, so no complaints there. Pool was clean and staff made an effort to keep the hotel area clean. Liked being close to the beach and we had a nice view of the ocean from our room. Would stay again :) less

We had a nice clean room for our three night stay in Puerto Penasco. We enjoyed the pool and hot tub as well. There were not many other guests there while we were, so it was a nice quiet view. The front desk staff was friendly and very helpful in finding us a safe place to store our motorcycle. The bummer was that the bar was not open, but you are so close to the beach it is easy to walk to the malecon or down the beach to another resorts bar. The continental breakfast is nothing to write home about, what you would expect to have at any continental breakfast in the US. cereal, yogurts and fruit mainly. Overall our room was clean, the hotel was quiet and we were able to walk where we wanted to go while being close to the beach. It is about a 20 minute walk to the malecon. less

This hotel has a lot of potential but is obviously very poorly managed. The attitude of indifference from the employees is completely unacceptable. If WiFi is advertised then it should be working! If a customer complains something in their room in not functioning properly then it should be fixed! The breakfast is not very good. The front desk employees lack professionalism and should be better trained. Very disappointing! less

This was my first trip to Puerto Penasco, MX and I knew it would not be the same as a trip to the US, however I specifically picked an America chain hotel (and paid more for it) because I expected the experience to be more what I was used to. This hotel had no elevator. It is a Best Western in 2019 - how is there not an elevator. Housekeeping did almost nothing the entire time we were there. They didn't sweep the floors or clean at all. They emptied a tiny trash can and put in new towels and that was it. The breakfast was ok but the room was too small for all the guests and they wouldn't let you take food to your room so we all crammed in there like cattle and ate standing up. The ceiling fan in the room would only work if you kept the recessed light on and the air conditioner worked on and off. This was not the experience I expected. less