Best Western Laos Mar Hotel & Suites

We had a nice clean room for our three night stay in Puerto Penasco. We enjoyed the pool and hot tub as well. There were not many other guests there while we were, so it was a nice quiet view. The front desk staff was friendly and very helpful in finding us a safe place to store our motorcycle. The bummer was that the bar was not open, but you are so close to the beach it is easy to walk to the malecon or down the beach to another resorts bar. The continental breakfast is nothing to write home about, what you would expect to have at any continental breakfast in the US. cereal, yogurts and fruit mainly. Overall our room was clean, the hotel was quiet and we were able to walk where we wanted to go while being close to the beach. It is about a 20 minute walk to the malecon. less

This hotel has a lot of potential but is obviously very poorly managed. The attitude of indifference from the employees is completely unacceptable. If WiFi is advertised then it should be working! If a customer complains something in their room in not functioning properly then it should be fixed! The breakfast is not very good. The front desk employees lack professionalism and should be better trained. Very disappointing! less

This was my first trip to Puerto Penasco, MX and I knew it would not be the same as a trip to the US, however I specifically picked an America chain hotel (and paid more for it) because I expected the experience to be more what I was used to. This hotel had no elevator. It is a Best Western in 2019 - how is there not an elevator. Housekeeping did almost nothing the entire time we were there. They didn't sweep the floors or clean at all. They emptied a tiny trash can and put in new towels and that was it. The breakfast was ok but the room was too small for all the guests and they wouldn't let you take food to your room so we all crammed in there like cattle and ate standing up. The ceiling fan in the room would only work if you kept the recessed light on and the air conditioner worked on and off. This was not the experience I expected. less

This is not friendly for a family stay. Let me tell you the pros and cons about here. The images seem photoshopped so the overall infrastructure of the place isn’t all that magnificent. You can tell whoever took the photos took it from angles to make it seem appealing similar to the burger images you seen in the drive through and receive a awful looking burger. However, my point is this place is only worth for a budget and to easily drive to the beach. The food is very typical. The WiFi shouldn’t be labeled because it doesn’t work well for all guest rooms. The pool is clean however if you get unlucky you might end up with unpleasant adults who hog up the jacuzzi and don’t have common courtesy to leave for someone else to take a use. This isn’t a relaxing or pleasant place, this is not the best western stay. The staff can be very ignoble dolts. No elevators for the third and second floor which is worth to spend more for a resort if one of your family member needs an elevator. Overall I would only recommend this spot if you don’t care much about accommidities. I would just recommend this place for young adults looking for a cheap get away or families who don’t expect much of the place. So don’t expect the best out of the food or WiFi or what they advertise. less

One when I got there I was surprised with an extra $80 charge because my children were over the age of 12 which I had already specified on the app and I was not asvised of this charge.Two I had paid extra for an ocean view room and when I got there to my surprise there was no such rooms available and they claimed my selection was not specified in my reservation.Three beds are rock hard solid.Four hot tub was always cold.Five the complimentary breakfast was horrible.Six walk to the beach is very far. I usually stay at the condo/resorts, this time I tried a cheap little get away but after this stay I will never try something like it again the only reason why we did not leave to another hotel was that 98% of Puerto Penasco was sold out.Dont stay here it's best to pay a little bit more and enjoy your stay,after their hidden fees you end up paying the same as if you would have stayed at a nicer place.DONT STAY less