Great hotel with excellent staff
20/04/2017 Byrne518, Solihull, United Kingdom
Having written a lot of reviews around the uk for hotels I always find it nice to find a hotel that exceeds expectations. I find it's not always the hotels that are modern and hitech that deliver as t... more
Having written a lot of reviews around the uk for hotels I always find it nice to find a hotel that exceeds expectations. I find it's not always the hotels that are modern and hitech that deliver as there is no point having a brand new hotel if the staff aren't on the same page. This hotel delivers massively, looks like it's had a recent decoration and new carpets. Our family room was massive, very spacious and was like having a suite. So much so we couldn't see our daughter sometimes. We had a slight issue but the way the staff and management dealt with it says a lot, couldn't do enough to help us and this speaks volumes for a well run establishment. The breakfast was super tasty, very good quality ingredients which tasted fresh with a good selection. Overall great value for money and good location on the sea front. less
Jamieson B, General Manager at BEST WESTERN Lansdowne Hotel, responded to this review
Thank you for posting your kind comments and Five Stars on Trip Advisor.
I am very pleased that you enjoyed your stay, however delighted that the issue reported was taken on by the team professionally and dealt with to your satisfaction.
On behalf of myself and the Team at the Lansdowne Hotel, we look forward to welcoming you back very soon. As mention in my email please contact me directly when you wish to return.