Best Western Lansdowne Hotel

We went for a weekend , including a dinner dance, with some friends and had a lovely time . The staff were very welcoming at check in and helpful throughout the weekend . Service and food at Fridays dinner , Saturdays dinner dance and breakfasts were excellent as were the bar meals. The bars and the several lounges( including games and snooker rooms) are well set up and comfortably furnished . There are several function rooms buy the hotel staff seemed to cope comfortably with 3 major events on at same time on Saturday night. The hotel is ideally situated for all the local amenities and attractions as well as town centre . Rooms were comfortable and clean ( but controlling their temperature was a bit of a challenge) . Elliott, Helen ( in the bar/lounge) and Shaun ( in main restaurant & at dinner dance) deserve special mention for their rapport with customers even when very busy . Well worth a visit . less

staff very friendly and helpful, lovely old building though the beds and carpets in the room were very tired looking. I understand refurbishment has started so hopefully this will improve. enjoyed a night at the theatre and walks. I am disabled and facilities are not very good for wheelchairs etc. less

We stayed at this hotel for one night on the Travelzoo offer. We paid extra for an upgrade to our room and was very happy with the room we were given. Direct sea view and very comfortable bed. We had a separate shower (it would have been nice to have a shower cap as I wanted a quick shower and did not want to get my hair wet, but there was not one there - hint hint management) We also had a separate bathroom with bath, sink and toilet. We had a cream tea in the afternoon which was lovely but the poor barman was very overstretched, serving drinks, bringing food, trying to clear tables etc. He did a great job but could have done with a hand, well done to him though. Breakfast was lovely and service was excellent. I would definitely recommend this hotel and stay again. Staff seem to organise lots of charity events which is brilliant. Parking is a bit limited but you can buy a parking permit from the hotel for £1 which entitles you to stay until 11am next morning. less

I stayed for one night, 6th March 2020, and had a room on the top floor facing the rear of the building - very quiet, no traffic noise and had an excellent night's sleep. Tea and coffee making facilities in the room, en suite bathroom and all very clean. Water pressure in the shower could have been better. Breakfast was delicious, good variety and tasty. The staff at the hotel were excellent. Would I stay there again? Absolutely! less

This was a Travelzoo deal and as such was very good value for money. The included cream tea on Saturday afternoon was excellent. Overall the hotel is a bit tired in the public areas and the bedroom. That said the staff were very friendly and super helpful. The breakfast was great - in parts - unfortunately lots of items ran out and weren't always replenished quickly or even at all. The hotel was ideally located for the Congress Theatre which was the purpose of our stay so that was great. A mixed bag all in all but it was an enjoyable weekend. less