Best Western Lansdowne Hotel

Very disappointed in this hotel mainly because Even though this has been listed as having smoking rooms it is not true there isn’t any! Very disappointed so had to change ideas and book elsewhere. Which is a shame. less

Nice hotel and comfortable. Deal included cream tea which we enjoyed. Bedroom was k apart from our clients Bern over one step up into room or vice versa, and likewise one step down into bathroom (where Christ was quite small) or up back into bedroom - not ideal as although there were signs in the night you could forget! Bar area was charged comfortable and friendly staff. Breakfast was nice. less

Hotel needs to be refurbished. Creaky floor boards need replacing, however other than that it was a nice hotel. The location was right on the water front and parking outside is free during non-busy times of the year. less

My husband & I decided to celebrate my birthday in Eastbourne -a life time knowledge of the area for both of us from Grandparents to my time at Battle Abbey School in the early 1970's with the hotel highly recommended by my Mother who has stayed three times now. We were greeted most warmly by Reception, Sandra in particular being excellent from the booking process to finish and beyond as I discovered on our return journey an item had been forgotten from the bedroom. She successful traced this via Housekeeping and sent back to us in Surrey. Our bedroom was spotless on arrival, wonderful large bed for which I required a map to find said husband!!! Beautiful double Sea View and a Birthday Card awaiting me from the hotel. This personal touch was very much appreciated. Attention to detail from all areas was wonderful with all staff 100% in manners, knowledge and their duties except a fraction down from Housekeeping. Food in the Regency Bar was ordered from the main Devonshire Restaurant on our first evening- Saturday which was my Birthday since sadly no table available due to large Coach party booking and we had not booked beforehand. We were offered the adjoining Fairlie Rooms but this was set for breakfast so not too exciting a dining area for my birthday!!. The Regency Bar offered prompt service, extremely good sized food portions but slightly lacking in any Woooh factor re flavour or presentation if being truthful. Our one negative comment as mentioned earlier and one we are loathed to state since the weekend was so wonderful, was unfortunately from Housekeeping. On return to our room late Sunday morning the bed seemed to be half finished with the decorative cushions from one side of the bed just left on the floor,(other side correctly placed) the bed pillows on same side left crunched up, bottom sheet left in same state as we had left it getting out of bed, no replacement of loo paper, soap or any toiletries. A bath towel left in same place in the bedroom where I had left to air after hair washing. BUT bath and sink spotless with shining taps all round, all other areas spotless. Perhaps too many rooms to cater for that morning and too few staff on duty?? Other than that a superb visit, one we will happily look forward to renewing at some stage and a Hotel we highly recommend for that 'one to one' treatment at all times. less

Living local to Eastbourne have stayed in a few Eastbourne hotels for Christmas parties. Decided to have a 2 night stay away in January with my Mum and chose the Lansdowne after visiting in 2018 for an amazing afternoon tea. On arrival having looked at other reviews I asked about the parking and was informed that to the left of hotel you could buy a £1 parking permit till 11am the next morning or till April you can park on the seafront to the right for free. We then went to our room 132 which was absolutely lovely and newly refurbished. It has lovely large windows and you can see the pier and in the window is a table with 2 lovely chairs so you can sit and relax. On arrival the room was very cold and after then reading reviews on here a lot of people had said the same and that it came on around 6pm. It came on just after this and I had turned both radiators up on to full and then it was boiling hot all night, turned them down abit and then the room was lovely and warm for the duration of our stay. The first night we had a drink at the bar and took it into one of the lovely lounges and then ate in the restaurant. It was very quiet which was a shame but the food was lovely. We both had pear and ginger bread and butter pudding and it was delicious. The hotel is in a great location. You can walk to the lovely Meads in about 15 minutes with cafes, pubs, shops and supermarkets. Town is about 15/20 minute walk away. You are also right near a road to the left (near the View Hotel) where there is a couple of Italian restaurants, cafe, fish and chips and an Indian so the hotel is in an excellent location. Breakfast was good, tea and coffee bought to the table, but you now have to go and get your own toast which I always find a shame. English cooked breakfast is help yourself and fruits etc, cereals and croissants and danishes and you can order porridge and pay extra for a few items. Then we had a lovely walk right along the seafront. All the staff were excellent and it has a lovely new feel but keeping the traditional feel to a hotel which I love. Would love to stay here again and would definitely recommend it here. less