A great place for a special event
17/07/2017 Liz S, Eastbourne, England, United Kingdom
I live locally to this hotel, but have stayed there a few times in the past and there's something really lovely about it. It may be that it's been in the same family for over 100 years or just that th... more
I live locally to this hotel, but have stayed there a few times in the past and there's something really lovely about it. It may be that it's been in the same family for over 100 years or just that the staff seem to really be interested in helping you - which may come from it being family owned... I'm not sure. Anyway, my mum wanted to have a party to celebrate her life instead of a funeral... a strange request but the two ladies on the events team stepped up and took on the challenge. We had flowers, a wonderful buffet and three members of staff assigned to us on the day who were attentive and helped overcome any problems or queries we had immediately and with a smile. The buffet we chose was delicious although the Dauphinoise potatoes had dried out a little but only because our presentation went on so long - we all had rather a lot to say to Mum, to tell her what she means to us. But the cold roast beef was cooked to perfection and so tasty - and I want the recipe for the beetroot slaw which had a touch of horseradish in it. The personal attention we had made it feel like a five star hotel, such a wonderful, memorable occasion. There was a discount rate for guests to the party who booked a room and the rooms were roomy and comfortable some had been refurbished and I believe the others are soon to be refurbished. The only problem was the lack of air conditioning on what was one of the hottest nights of the year so far. Breakfast was full English or continental and was generous and well cooked. Thank you so much to the team who looked after us. My mum is still talking about it over a week later. less
Jamieson B, General Manager at Best Western Lansdowne Hotel, responded to this review
Dear Liz S,
Thank you for posting your kind comments and FIVE STARS on Trip Advisor.
I am delighted that you felt well looked after, as if at FIVE STAR hotel.
We are working hard to ensure our guests requests are for filled to a great standard. Customer service is key to our success, after 105 years we continue to offer great Hospitality.
On behalf of myself and the Team at the Lansdowne Hotel, we do hope you will return sometime soon.