Best Western Lansdowne Hotel

We stayed here many times but this time we took our dogs. Lovely room with fantastic sea view. Perfect room as big enough for my husband, me, my daughter and two dogs. Lovely doggie welcome pack. We liked the new smart reception area. Thank you as always less

Stayed Saturday night at this hotel after celebrating a friend’s birthday in Eastbourne. We chose a sea view room, partially because we wanted a kingsize bed which the standard rooms don’t have. Staff were helpful when I phoned about the booking. The room was huge, very clean, and the view was lovely. Other friends stayed in a standard twin room at the back, which they also thought was very good. We really liked the different lounges downstairs, giving plenty of places to sit and relax. We didn’t eat at the hotel so I can’t comment on the food. The hotel was very reasonably priced, and we were glad we chose it. less

We went to The Best Western Lansdowne Hotel, Eastbourne for an afternoon tea treat after seeing an offer on Groupon, Afternoon Tea for two people £14.95 rather than the normal £29.99. On arrival the hotel looked smart and clean. Inside there was no clear indication as to where the restaurant was although there were several signs indicating that various rooms or lounges had been reserved for one group or another. No real issue as there was a reception desk so we asked there. The receptionist was very prompt and polite and asked us to take a seat while she called someone to assist. We had only waited a couple of minutes when “Chantelle” came and greeted us then took us through to a very smart lounge. We were the only customers but a large comfortable table by the window had been reserved for us. We were asked if we wanted tea or coffee and they were brought to us quickly. After I’d drunk one cup of coffee from the pot the tea arrived. A very impressive looking selection of finger sandwiches (ham, smoked salmon, egg mayo, cucumber), macaroons, chocolate truffle, mini sponge cake, scones and decorative fruit. After a first glance I was impressed then I noticed that the sandwiches were made with thick sliced bread. It sounds a little petty but I expected delicate tea sandwiches but was served doorstep wedges instead. As I bit into the first one the bread felt a little dry. Not stale but certainly not fresh bread. As I ate the sandwich I read the tea menu and noticed that it said the tea was served with warm scones. I hadn’t given it a second thought until then but felt the scone and it was indeed warm. I passed one to my partner as she asked what I was doing and it was then that I noticed something on the base of the scone. I looked closer and realised it was mould! I checked the others and found all four had varying levels of mould on them. We informed “Chantelle” who was very apologetic and took the offending scones away and returned to offer replacements or alternatives. She assured us that the sandwiches were freshly made on our arrival. Having found the mould I was not confident about the hygiene of the kitchen or the freshness of the other ingredients on the plate and wasn’t happy to eat anything else so asked for a refund instead. “Chantelle” said that she could not give any refund as the booking had been made through Groupon we would have to contact them instead. Chantelle did return with a voucher for a free glass of prosseco to accompany our next cream tea at the hotel. Don’t think I’ll be using those vouchers! less

Our third visit, second time this year, to the Lansdowne Hotel. Can't fault any thing about our recent stay. Our room was kept clean & tidy as was the rest of the hotel. The hotel was very busy but breakfast was still good with every thing being kept well topped up & the tables quickly cleared & reset. All the staff we came across were just as friendly & helpful as usual. less

Very tired I’m reception and hallways. Once we got to the room was quite pleased as they were clean fresh and up to a much better standard. This I would say is ok for a last minute getaway bars and places to eat close by. Would I go back, probably not but it was ok for the money. less