Best Western Lansdowne Hotel

Christine. Myself and my husband stayed recently at the Lansdowne Hotel Eastbourne on the 19th June 2019 for 3 nights. There was Internet at the hotel but it was not working properly at all. I did complain but the receptionist on checkout did not listen to me and she kept interrupting me. Also the hotel needs a ramp at the front entrance of the hotel as there are steps. I asked if a portable ramp could be put but it fell on deaf ears. They said that there is a chair lift but it is only suitable for wheelchair users and not for people with prams and pushchairs. They said that the porters could help people up the steps but if they are busy one would have to wait a long time for somebody to come especially in bad weather and ring the doorbell. It is totally unacceptable. less

We thoroughly enjoyed our stay at this lovely hotel. From the moment we checked in until we departed the staff went out of their way to help you, and every one was so friendly and polite. We had upgraded to a sea view room which was beautifully decorated with large bay windows. We woke up to the sunshine Monday morning and followed this with an excellent breakfast. We highly recommend this hotel which was great value for money and can not wait to return. less

Just returned from a Monday to Friday break. Lovely team, lovely room, beautiful lounges. Breakfast was excellent and the buffet has recently been upgraded. I look forward to returning. Thank you all for a wonderful stay less

Without doubt a lovely Hotel to stay at. We booked on a special of peak rate and also paid extra for a sea view (which we always do, because the hotel is right on the sea front). I’d been twice before so was more than happy to return again. However this time, not only did we get what we expected, but more ... We found that the Hotel had made several improvements, since our last visit ...! We were put in 1 of the refurbished rooms, which made the room feel even larger than before. The bathroom was clean and modern, although the flow of water from the shower wasn’t great, it done the job (perhaps this could be looked at ..?). We both had a great nights sleep and in the morning the breakfast can’t be faulted. Most definitely didn’t feel like only being a 3 star hotel (should be higher). I hope the management team know how lucky they are, to have such good staff around them ... As we found them all polite and very helpful. Please Continue to keep up the high standards you have set yourselves and we are already looking forward to returning, hopefully sooner rather than later. Well Done 😊 AGAIN ....! less

Got a very good deal for this hotel and paid extra to have a sea view and to take our dog. We had never been to Eastbourne before ( didn’t think we were old enough !!)we were probably the youngest in the hotel but that didn’t cause us any problems. The staff and other guests were all very friendly. We had a large room with a large bed. Bathroom was very small. The sea view was lovely. Although the road should be a busy one it wasn’t and we didn’t hear any noise even when sleeping with the window open. Breakfast was good but self service. The hotel is very big and well equipped for elderly or disabled guests. I only have one complaint. The coffee in the room is awful take your own. We had a very enjoyable time less