Best Western Lansdowne Hotel

We could not have picked a nicer place for a weekend break. The hotel is very clean and the staff very helpful. The location was ideal. Just far enough out of the town center to be quiet but near enough so that everything was accessible. The only slight downside for us was that on a warm weekend in September there was no air con. The window only opened about 4" and the room became very warm! less

Stayed for 3 nights with a large group of 40 and had an evening meal each night. The food and service was good. The room was large and recently refurbished with an excellent shower. The only negative side is the garage facility that is too small for most modern cars. It is much better to use £1 a day municipal street parking offered by the hotel or to use free parking in the street less

I regularly visit this hotel, and have done for nearly 30 years and can concur with all reviews who point out the excellent facilities, restaurant and comfortable lounges. I stayed during a very busy period, but the service was first class: the restaurant was very efficient and professional, and the food excellent. I had the lamb several times because it was so good, but everything was very enjoyable and well presented. I would certainly recommend people booking to avail of the half-board option, dining in the restaurant every night. The wine list is especially impressive and well-presented, including fine French wines at a very reasonable price, and excellent selection of house wines. Very unusually these days, the Lansdowne maintains the fine tradition of offering half-bottles at very reasonable prices, The bar is a very comfortable and social place to sit and enjoy a pre- or post-prandial drink and the bar staff very obliging. Excellent lunches are served in the bar and evening meals also. As I have written before, the lounges are very elegant and comfortable, providing quiet areas at all times, even during the busiest periods. The décor is very tasteful and comfortable. Many of he staff have been with the hotel many years. The rooms are comfortable and spacious and the sea-view rooms have a great atmosphere. Like an old friend, you expect it to mellow with age, and this adds to the charm of the hotel. The road in front of the hotel is very quiet at night because it is at the end of the Parade adjacent to The Grand Hotel. Parking is free in the several side roads. Very importantly, the wi-fi has been vastly improved and it is now possible to get fast access suitable for business purposes in one's room. There are also printing and fax facilities at reception and in a lounge. There is always personal service from the staff and manager, and as the hotel is privately-owned, this adds greatly to the personal touches and efficiency. I noted several groups and business meetings during y stay but they in no way impinged on the enjoyment of the private quests. There are two very restaurants and several alcoves in the main restaurant, providing a fine atmosphere for diners. less

As it was a nice sunny afternoon we decided to go to this hotel for afternoon tea. We had been previously, but as the service was very slow we had not been back for some time.We thought we would try it again, but what a bad mistake! We arrived and found a comfortable seat in the lounge and advised reception where we were sitting and would like to order some tea.We were told someone would come and take our order straight away, so we settled with a newspaper and waited and waited and nothing happened.We went back to reception to advise that no one had taken our order and they apologised and said the waiter would come immediately. After a further delay of som twenty five minutes ,still no waiter.We decided to leave and find somewhere else.I would suggest that the management should organise some staff training. This is the worst service in a hotel I have experienced, we will not be visiting again. less

Friendly and helpful staff. A clean well run hotel in good location. I thought restaurant a tad expensive first of all (£27 for four courses) but, it seems, food and restaurants in Eastbourne can be quite expensive anyway, ie, £13 for fish and chips in Harry Ramsdens. Barfood was good too. Lovely lounges to relax in and entertainment some evenings. Only request I would make is that you can request child portions because my mum aged 96, eats like a sparrow and most of her food was wasted, but paid full price for! My mum loved it there, particularly as very wheel chair friendly with chair lift from entrance to pavement. PS Make sure you tell the hotel before arriving that a guest has disability. There are steps in the corridors to some rooms but hotel will avoid these rooms when rooms allocated before arrival if they know in advance. I understand some guests with a disability turned up without telling hotel but could not be moved to a more accessible room because the hotel was then fully booked and rooms allocated which means moving rooms when one becomes available. less