Best Western Lanai Garden Inn & Suites

Rooms are clean and tidy but security and temperatures are a concern. Room was located on the very furthest location from the front desk and the hallways are not air conditioned in the least. In fact, the pool access door was always kept open even when the sign said to keep it closed which added to the temperatures within the building. Always a nice breakfast provided but the new coffee machine gave more issues than necessary. Arrived during a later check in and the FD Staff informed us that we could not use Best Western point accumulation as we has booked through Expedia. On check out we inquired again to find that this was not the case and found that a random account number was listed on our account??? Hmmmm.... Very handy for travel but the sounds of cars and trunks on the on and off ramp would not be welcomed by the leisure traveler. less

i am a best western rewards member with a status of DIAMOND for my frequent stays at BEST WESTERN. i love the friendliness i receive when i stay with them. But in all my years i have never ever been treated like i was an inconvenience. This entire hotel staff is very shady. i tried calling to get the rude employees name that ruined my trip but they did not want to help me in any way what so ever. I understand that each hotel is privately owned so why would BEST WESTERN want to have such condescending employees represent them in such a way?? the front desk was the worst i have every encountered and the front desk either make the experience good or bad for every guest and it ruined mine. i HATE this hotel and will make sure my colleagues never stay here EVER!!!! i wish i could take my money back. i hope they learn some customer service and remember that sometimes a guest may be going threw some things in life and to always treat every guest the same not choose who we are nice too.. front desk was a male and Asian who made my night even worst after finding out my aunt just died. He had no idea what the meaning of customer service was!!! less

I had a pleasant, quiet stay which is exactly what I needed. If I had had any problems whatsoever I'm sure the Best Western staff would have found a solution to almost any major or minor situation. Thank you again for the pleasant stay. less

We stayed here while up at San Jose for one night for concert at the Club Rodeo. We usually stay at Best Westerns and found this to exceed our expectations. Here are the things that we loved: The breakfast has everything we hope for and more: omlets (rotates with scrambled eggs manager said), hot sausage, actually they had hot chicken noodle soup!, yogurt, boiled eggs, pancake (automatic maker), dry cereals (including my favorite: Kelloggs Frosted Flakes), oatmeal, apples, bananas, drinks (cranberry, apply, or orange juice), automatic coffee ( many kinds at the press of a button), danishes. Can't really list everything but for a Best Western I found it the best I see (10 out of 10 for a Best Western). Wifi: I video tape the concerts we go to and then process the media and upload to YouTube for fans who couldn't make it. I found the upload speed very satisfactory (probably almost the same as what we have at home). This is often not the case I find but was pleasantly surprised. Comfortable bed, refrig, microwave, and coffee maker. very friendly front desk manager (and breakfast assistant). Things I didn't like: I'm being picky here but I'll just note a few things that weren't perfect. I personally don't care for the type of coffee maker in the room (single cup, manual type) but not really that big a deal. The wallpaper in the outside hallways was starting to peel in some areas (I personally could care less about this but just list it for those who do care about such things). The manager stated that they were in progress with fixing that as well as some other renovations. Overall for the things that matter most to me I would give this place a 10 out of 10. If you are looking for perfect, very new, updated facilities then you might be a bit disappointed but for me I will DEFINITELY stay here the next time i'm in the San Jose area. less

Unfortunately I only stayed one night here after a long day at work and had to check out early the next morning but besides that this was a really nice place to stay and the staff at check in and check out were both very professional and efficient in getting me in and out when I needed too. If I'm ever in the area again, I will make it a goal to stay here longer. less