Unauthorized charges during hotel stay
I stayed at this hotel many times during past business travels. I never had a reason to complain. I was always pleased with the quality of the rooms and the service.
I am a Best Western Diamond membe... more
I stayed at this hotel many times during past business travels. I never had a reason to complain. I was always pleased with the quality of the rooms and the service.
I am a Best Western Diamond member since many years and travel on business since 30 years
Until this week: I stayed there on 2/8/21 for one night. I checked out and received my statement by email.
When I arrived home I checked the charges and noticed $ 2 for parking..
There is no alternative way to park than in the hotel parking lot in this area.
I have some suggestions for the management to increase revenue :
A look out of the window $ 1.25
Use of a towel $ 0.80 for a hand towel, $ 1.75 for a large towel
Use of the bed $ 0.80 / hour
Turn on the light $ 3.50 / day
Flush the toilet $ 2.50
Use of elevator $ 1.20 per person
Will I stay at this hotel again : of course not.
I hope that other travelers will not accept these dishonest ways of making money. less
Dilip Hardev, Owner at Best Western Lanai Garden Inn & Suites, responded to this review
I apologize that you did not enjoy your stay due to parking charge. We provide security and towing for unauthorized vehicle parking in our parking lot. This service does come with a cost.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.