Best Western Lanai Garden Inn & Suites

1575 Tully Road, San Jose, California, 95122-2459, United States
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Best Western Lanai Garden Inn & Suites

Experience Northern California from this comfortable and convenient San Jose hotel, located just minutes from popular attractions like HP Pavilion and the Winchester Mystery House.

Located just off Highway 101, the Best Western Lanai Garden
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1575 Tully Road, San Jose, California, 95122-2459, United States

Reviews of Best Western Lanai Garden Inn & Suites

Traveller Overview:
4.0 Rating: 299 reviews
Excellent 34%
Very Good 33%
Average 20%
Poor 7%
Terrible 4%
Rating

Klaus P, wrote review 12/02/2021

Unauthorized charges during hotel stay

I stayed at this hotel many times during past business travels. I never had a reason to complain. I was always pleased with the quality of the rooms and the service. I am a Best Western Diamond membe... more

Owner Response
Dilip Hardev, Owner at Best Western Lanai Garden Inn & Suites, responded to this review
I apologize that you did not enjoy your stay due to parking charge. We provide security and towing for unauthorized vehicle parking in our parking lot. This service does come with a cost. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

Astropaving, wrote review 21/01/2021

Astro Paving, Inc.

This location recommended. Good customer service and clean. Breakfast and parking included. Tuan has always been on it with assisting to please our company when booking reservations. Greatly appreciat... more

Owner Response
Dilip Hardev, Owner at Best Western Lanai Garden Inn & Suites, responded to this review
Thank you for always choosing us when your team is in town!
Rating

948farrellr, wrote review 28/02/2020

Helpful staff makes stay enjoyable

Outstanding service by Tuan and his staff. They made our stay real easy. Breakfast was warm and the rooms were clean. Great location by our work, check in was easy and check out was as well. I would h... more

Owner Response
lanaigarden, Manager at Best Western Lanai Garden Inn & Suites, responded to this review
Thank you so much for taking the time to write your review. We are beyond pleased to have read that your stay met your expectations. Just as you mentioned, our front desk thrived to provide the best service. Our housekeeper also do a very good job keeping the room clean. Thank you again for your review. We look forward to your future reservations.
Rating

Mary K, wrote review 14/02/2020

Decent but nothing outstanding

Following GPS will put you in the wrong place to find the driveway. The drive isn't on Tully Rd even though the address is. Room was clean and staff was helpful. The door made a very loud creaking sou... more

Owner Response
lanaigarden, Manager at Best Western Lanai Garden Inn & Suites, responded to this review
Thank you for taking the time to give us your feedback. We are pleased that you enjoyed your experience for the most part. We hope that you will continue to choose us as your destination in the Silicon Valley.
Rating

552doraa, wrote review 27/12/2019

My visit

Good I really liked the service and the room was clean when I got there and I like the service of the house keeping the food was really good and I enjoyed my visit there and know I can keep in mind ne... more

Owner Response
lanaigarden, Manager at Best Western Lanai Garden Inn & Suites, responded to this review
Thank you so much for taking the time to write your review. We are beyond pleased to have read that your stay met your expectations. Just as you mentioned, our front desk thrived to provide the best service. Our housekeeper also do a very good job keeping the room clean. Thank you again for your review. We look forward to your future reservations.