21/05/2018 Donna B, Granite Bay, California
Great location and rooms--only issue is we had three rooms and one smelled like previous guests had smoked in it but other than that, everything was great! The close proximity to San Diego State is a... more
Great location and rooms--only issue is we had three rooms and one smelled like previous guests had smoked in it but other than that, everything was great! The close proximity to San Diego State is a huge plus. less
BW-Lamplighter-Inn, Customer Care at Best Western Lamplighter Inn & Suites at SDSU, responded to this review
Hello Donna B,
Thank you for choosing to stay here at the Best Western Lamplighter Inn. We appreciate your kind and candid review.
We are glad that your stay was great but, very sorry that one of the rooms smelled like smoke. We do our best to let all guests know that all of our rooms are non-smoking and what our policy, along with the fee that we charge for smoking. Unfortunately, not everyone abides by our policy. Our room attendants do their best to get rid of the odor, but it can be difficult to remove. If you happen to stay here again and there’s an issue with the room, please let our front desk know immediately, so we can try to resolve it quickly. We want our guests to have a comfortable, positive stay.
We’re happy to see that we were a convenient location for you. Being only a mile away from UCSD, we have many SDSU visitors stay with us- concert goers, sports enthusiasts, many friends and family who have students attending the university, make us their “home away from home” and we love seeing all their familiar faces time and again! We are centrally located from many of the popular areas that travelers come to see in our beautiful city. Our staff would be happy to help with directions or suggestions to places of interest.
Again, we apologize for the issue with the room but we hope you will give us another opportunity to serve you next time you’re in town. Thank you for the 5 stars!
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Yours in Hospitality,
Michelle C.| Customer Care