I booked a room via a third party website for two nights. The room I booked was for two beds and four people. Somehow, there was a problem and I was given a room with only one bed. There was no roo... more
I booked a room via a third party website for two nights. The room I booked was for two beds and four people. Somehow, there was a problem and I was given a room with only one bed. There was no rooms available with two beds. I needed two beds for family friends that were helping with my mom's funeral the following day. Ookii, who was the front desk rep, made the decision to give me two rooms with one bed for the first night, until a room with two beds is available the next day. According to Ookii, the problem was with the booking process by the third party.
I know that not any property would have done that. Some properties would have told me to deal with the third party website that I booked from. Ookii went above and beyond. His professionalism and customer service skills were on par with 4/5 stars properties. I was glad to have one less thing to worry about. I'm also glad the management team there empowers their employees to make impactful, positive decisions.
Thank you, Ookii, management and Best Western Lamplighter! less
generalmanager6474, General Manager at Best Western Lamplighter Inn & Suites at SDSU, responded to this review
Dear Valued Guest,
WOW! We simply cant thank you enough for providing such pleasant feedback regarding your stay with us, and recognizing our amazing front desk agent, Ookii. He has been with our company for many years and continues to provide exceptional customer service. Our front desk team takes pride in their work, and as you experienced, it is reflected through our service and guest experience.
Our company culture is to provide quality, affordability and great customer service to our guests. Our hotel is a modest, AAA 2-diamond family owned property with many free amenities that you may end up having to pay in more expensive hotels. We make sure that the grounds are lush and well kept, we never charge for parking, internet, breakfast or movies. We tend to rate highly with guests who have done their research, appreciate genuine hospitality, value cleanliness, and want to get the most out of their dollar.
Again, thank you again for providing such wonderful compliments, you can only imagine how proud this makes us feel as a company! We hope to serve you again in the near future, and as always book with us directly to save!
Yours In Hospitality,
Best Western lamplighter Inn & Staff