I agree with all the good reviews!
28/01/2018 Polli, DC
I was so pleased to discover how right all the great reviews of this hotel were. I arrived with a suitcase and two large heavy boxes. I had requested a first floor room but was put on the second flo... more
I was so pleased to discover how right all the great reviews of this hotel were. I arrived with a suitcase and two large heavy boxes. I had requested a first floor room but was put on the second floor. No problem! Jesse, who checked me in, carried those two boxes up to my room himself. That was my first hint that the staff here would really go the extra mile. He could not have been more pleasant, helpful, or professional.
The occasion of my stay was helping my daughter relocate to San Diego. My daughter and I spent a combined 9 nights here, in two different rooms. The first was a two-room suite with two queen beds in the bedroom. The second was the room my daughter moved into after I left, which had a single queen bed and a sleep sofa. Both had full kitchens. They were both clean and well-equipped, with comfortable beds. The one room studio was in a small separate building by the pool. All the rooms of that type (one queen bed, sofa bed, and full kitchen) are in that building. They are very private. (If the room description does not specifically say "sofa bed" then it is not in that building).
When my daughter arrived she had two more large boxes, and she had three boxes shipped to the hotel. When it came time move rooms, this time it was Jose who helped will all those boxes. That is really going the extra mile.
And Michele at the front desk allowed us to keep the first room until the second one was ready, which also made our lives easier.
The grounds are beautifully landscaped. There is adequate parking at no charge. The oatmeal at breakfast was delicious.
My daughter had her dog with us and that was not a problem at all. Although the charge is usually $15/night, if you book a long stay you can ask for a reduced rate. less
BW-Lamplighter-Inn, Front Desk at Best Western Lamplighter Inn & Suites at SDSU, responded to this review
Thank you for your amazing review!! Our staff is simply delighted to hear your positive comments! Our goal is to give our guests superior service as a team and it’s motivating to see that we accomplished this during your stay-so thank you for sharing your experience here on TripAdvisor! We are glad to hear that our staff assisted you well while you were here. We are very proud have staff members like Jesse, our front desk agent, and Jose, our maintenance tech, who are both genuinely helpful people. It’s wonderful when guests notice our efforts.
Thank you for mentioning the rooms and amenities. The kitchen suites, which have apartment sized refrigerator and stove and is stocked with cooking and dining supplies, are great for longer stays, such as yours. We try to make the rooms warm and welcoming, as well as spotless…our room attendants do an amazing job at keeping our rooms looking their best, along with our maintenance tech, of course.
I have to agree with you on how beautiful the landscaping is. Some have said that we are like a little oasis here on the Boulevard. If you have a chance to relax in our pool area, I recommend it! We are happy that your daughter was able to have her fur baby stay here with her. We know that pets are important and are glad to be a pet-friendly property.
Our deluxe continental breakfast and parking are complimentary to all of our guests. It’s nice to hear that you appreciated the amenities we provide.
We truly appreciate that you took time out of your busy schedule to review us! We hope to serve you again in the future!
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Yours in Hospitality,
Michelle C.| Customer Care