Best Western Lakewood

Alvin was a fantastic front desk agent and was above and beyond in customer service. Had a last minute booking I wasn't sure I'd be able to make. Made everything easy and even gave me a courtesy call I requested. Give him a raise, made me feel like a 5-star hotel guest! Will definitely stay here in future. less

Desk attendant was very helpful, professional and courteous. Would def stay here again! The place could use a little updating but that didn't have any effect on the great service I received. I was able to check in after midnight which is not the case with many hotels. less

We have previously stayed at this motel several times and have felt we would come back and have given it decent reviews. However, our most recent visit will be our last. Our door was very hard to open and was told no one could look at it for at least a day since the maintenance person was off. We fought it every time we tried to get in. A group started a BBQ in the parking lot to cook their dinner and basically had a fire going on the pavement itself with other charcoal and were treating it like a campfire. The water pressure in the shower was very poor to the point it was hard to rinse off adequately. I'm not sure what has caused this location to go down hill but it's definitely not the quality of our previous visits. We will now find other lodging when in the area next time. less

A disabled family member spent over a month here while displaced from his apartment. The highest praise I can give is that the entire staff, front desk in particularly, and the maintenance man were so very kind and understanding of the situation. Due to covid the room was only cleaned upon request - we agreed on times when we would be out for a few hours. Bags are available at the desk so the guest can put their linens outside the door for replacement. Ditto, trash bags. Breakfast was in "go bags" since the breakfast room was closed. The only downside was the handicapped shower was such that it was impossible not to get lots of water on the floor. . .get plenty of towels! less

The room was okay. But previous occupant seems like they smoke because the room smelled like cigarette. On the last night of my stay there was a crazy homeless guy that was shouting profanity cussing at me. I just keep quite not to provoke him. But I feared for my life and specially my car since he saw me going in and out. less