Forget about Breakfast or swimming
09/05/2017 C2H5OHFresno_CA, Fresno, CA
They kinda brag about their free breakfast...but they won't actually let you into their "dining room. It is supposed to open at 6:00 AM. I was there at 6:00 AM yesterday and it was locked up with nobo... more
They kinda brag about their free breakfast...but they won't actually let you into their "dining room. It is supposed to open at 6:00 AM. I was there at 6:00 AM yesterday and it was locked up with nobody in sight. Today I waited until 6:50 AM. I could see inside, It was totally empty and the doors locked. The swimming pool shows no signs of ever being open for use.
This is an older property. It is "OK" in most ways but is certainly showing wear. The base flooring in my room (upstairs) is obviously deteriorated and uneven. I come to Lakewood frequenty and typically stay at the Holiday Inn. I was formerly a Big Best Western fan but this experience (and being repeatedly unable to redeem my remaining 140,000+ loyalty points) has cemented my conversion to IHG/Holiday Inns. less
Best Western L, General Manager at Best Western Lakewood, responded to this review
Thank you for your comments. Our breakfast room door is always closed, you need to use your room key to enter. Breakfast hours are 6-9:30 am every day. The swimming pool is outdoors and it does not open until the end of May. We are currently undergoing room renovations, we have 3 buildings out of order at the moment. Very soon we will have 1 of the buildings ready for rent.
I apologize for the inconvenience, there is always someone at the front desk should you have any questions. We hope you give us another chance to accommodate you next time you're in the area.