Too much scented cleaning/deodorizing product
We stayed the night before taking the SS Badger across Lake Michigan. There were three of us and we booked a two bedroom/one bath room; it had a king-sized bed in one room and two double or queen bed... more
We stayed the night before taking the SS Badger across Lake Michigan. There were three of us and we booked a two bedroom/one bath room; it had a king-sized bed in one room and two double or queen beds in the main room. A refrigerator (no freezer), microwave and coffee maker were in the main room, on a kitchen-type counter.
Check in was easy and staff was masked up (as were we).
Clear signage on all doors requiring the wearing of masks in halls and common areas.
There is plenty of parking and a nice playground, including a merry-go-round.
The immediate odor in the hallway was rather off-putting, I’m sure (I hope!) it was a cleaning product.
The room, though, was worse, with a very heavily scented product which we traced to a ‘plug-in’ in the bathroom. We removed it and that helped, but the smell still hit you everytime you came in the room.
The hotel was quiet at night and the rooms had darkening shades. Beds were medium-comfortable (a bit too soft for me). Pillows the standard “chewed up” foam, I’m happy I brought my own.
This was an accessible room on the first floor with a fairly large bathroom but a tiny shower (lots of grab bars, not a lot of space).
My main complaint is of the strongly scented air—not sure what they are trying to cover up (air conditioner was a bit musty smelling).
The “free breakfast” in the morning were microwaveable sandwiches that were horrible, we didn’t eat them and went out for breakfast instead. less
Kati Gonzales, General Manager at Best Western Lakewinds, responded to this review
Thank you for letting us know about your stay. Our Maintenance department has been taking out a bunch of trees and bushes on the back of our property that has been causing some dampness in our back hallway and the rooms down in that area also. We are hoping that will significantly help and prevent us from using the plug ins in those rooms. We are also hoping to have our full breakfast with all the hot foods available soon. Thank you again for the stay and we hope to be able to welcome you back soon.
Assistant Property Manager