Worst hotel I’ve ever (almost) stayed in
The hotel seemed decent enough at first but upon entering the room we noticed an immediate and overwhelming smell of mildew and shortly after found massive amounts of mold in the AC vent. We requested... more
The hotel seemed decent enough at first but upon entering the room we noticed an immediate and overwhelming smell of mildew and shortly after found massive amounts of mold in the AC vent. We requested a new room just to find the same situation only with even more mold and unclean bedding we tried to tough it out and just stay the night and get on but after about 30 minutes in the room we had to leave due to headaches and nausea from the mold issue. Upon telling the lady at the front desk that we would be leaving and expected to be fully refunded she lied and told us we would have to speak with corporate simply to get us to leave so other customers in the lobby didn’t hear us talking about the issue of mold inside of the hotel. When we called corporate we were informed all billing was handled by the independent hotels. Check out the pictures to see all the mold less
Dale Patel, General Manager at Best Western Lake Cumberland Inn, responded to this review
Thank you for taking time to write this review & sharing your experience. We are very sorry for the inconveniences that you
encountered during your visit. We appreciate your time in pointing out the areas that needed our most attention. We hope that you will give us another chance on your next visit!