Best Western Lake Cumberland Inn

The hotel seemed decent enough at first but upon entering the room we noticed an immediate and overwhelming smell of mildew and shortly after found massive amounts of mold in the AC vent. We requested a new room just to find the same situation only with even more mold and unclean bedding we tried to tough it out and just stay the night and get on but after about 30 minutes in the room we had to leave due to headaches and nausea from the mold issue. Upon telling the lady at the front desk that we would be leaving and expected to be fully refunded she lied and told us we would have to speak with corporate simply to get us to leave so other customers in the lobby didn’t hear us talking about the issue of mold inside of the hotel. When we called corporate we were informed all billing was handled by the independent hotels. Check out the pictures to see all the mold less

The hospitality provided was above par. The room was comfortable! The beds were so fluffy and soft. The front desk was quick to accommodate my family and myself. The only downfall was how far away the hotel is from the lake. All in all, I was very impressed! less

Very nice place. Very comfortable beds and pillows. Extremely clean. Just needs a light near the mirror at the entrance of the room, or a mirror over the table instead of a picture. Good location to Conley Bottoms. less

Friendly and helpful staff clean rooms and great rates Best rooms in the area. I spend over 200 nights a year in motels for work. I stay in this one for family time and it is the best. Great location and family fun. less

upon arrival we were told the pool was closed, this would have been nice to know or have mentioned on the internet. Other hotels have re opened pools, we would have stayed elsewhere if we known the pool was closed, the complimentary breakfast was surely lacking, they offered yogurt, applesauce and or a breakfast bar, less