Best Western Lake Cumberland Inn

The lobby is wonderful and the staff was nice. Our first floor room was quiet - except the toilet ran all night. The sheets on our bed were inside out. Not horrible but if you are ok with sloppy what else did you skip? The first hand towel I grabbed was stained. I showered with a fabric, removable, machine washable shower curtain that was that nasty pink at the bottom. Surviving that I attempted to dry my hair but the blow dryer didn’t work even though the power light came on. Since this is the best hotel around I won’t say not to stay here..... less

as always excellent----very clean rooms the staff always goes out of their way to make sure you have a great stay. We stay here every year when we visit for our family reunion as well as my whole family. less

We got rained out while camping and showed up late on a Friday night. We were 8 people and booked 2 rooms for 3 nights. Our trip included full days of adventures on Lake Cumberland and each evening after returning to the hotel, one of our sets of room keys would not work. The night we arrived one set of keys didn't work right off the bat and so we made a minimum of 7 trips down to the front desk to have our keys reprogrammed and every time after that first night I was asked how many nights we were staying. One evening I had to go back down (from the 3rd floor mind you) 3 times to have it reprogrammed. This is utterly ridiculous. 4 of us did not arrive until around 5am and as we were all excited to see each other, we may have been a little loud, and we were definitely made aware of it twice...once by the front desk knocking on the door around 6am and again on one of my trips back down to have keys reprogrammed. I won't stay here again. Also, these rooms do NOT have microwaves and the fridge barely works. less

I was disappointed in our stay. I understand that the pool was closed and no breakfast because of Covid 19, but i believe there should be some kind of discount because of it. The WiFi didnt work. They said they reset it but it still didnt work. The fridge didn't keep our drinks cold. The remote barely worked. The only good thing was the bed was very comfortable. Also the staff was nice. less

I was completely dissatisfied with amenities. The pool was so cloudy you could not see the bottom. Which is a health code violation the pool should of been closed and front desk acted like it wasn't problem less