Best Western Lake Cumberland Inn

upon arrival we were told the pool was closed, this would have been nice to know or have mentioned on the internet. Other hotels have re opened pools, we would have stayed elsewhere if we known the pool was closed, the complimentary breakfast was surely lacking, they offered yogurt, applesauce and or a breakfast bar, less

I was traveling to this location to play travel softball, I found them book the room online. Within the listing it’s still stated that they had an indoor pool and a free continental breakfast. Arrived at the hotel my first impression was that it looked like a very nice hotel from the outside and when we entered the lobby it met the same expectation. While waiting to check in at the front desk, I had to wait at least five minutes before someone even walked out to greet me and my partner. After we were finally greeted the check in process was pretty smooth. After we checked in we went up to the third-floor where room was located and immediately stepping on to the elevator my partner and I both were choked up by the smell of cigarette smoke. We get to our room to find a decently modern decorated room that met my expectations at this price range. We unpack and do our typical bed bug inspection and then flop down on the bed to see how it feels. And my immediate thoughts was it’s very had and uncomfortable. My partner and I decided to stay on this room due to us already having a long day of travel. We both woke up feeling very sore and not rested. We get ready for a day and go down stairs and again the elevator reeks of cigarette smoke. Make it to the lobby to find out the breakfast selection is a granola bar! At that time I also find out that the pool is drained and is closed. Which is one of the reasons we chose this hotel over others due to it being close to the fields and cold come back and relax and swim between our games. After our games we decided we would rather drive the 4 hours back home rather than sleep in this hotel again. less

The lobby is wonderful and the staff was nice. Our first floor room was quiet - except the toilet ran all night. The sheets on our bed were inside out. Not horrible but if you are ok with sloppy what else did you skip? The first hand towel I grabbed was stained. I showered with a fabric, removable, machine washable shower curtain that was that nasty pink at the bottom. Surviving that I attempted to dry my hair but the blow dryer didn’t work even though the power light came on. Since this is the best hotel around I won’t say not to stay here..... less

as always excellent----very clean rooms the staff always goes out of their way to make sure you have a great stay. We stay here every year when we visit for our family reunion as well as my whole family. less

We got rained out while camping and showed up late on a Friday night. We were 8 people and booked 2 rooms for 3 nights. Our trip included full days of adventures on Lake Cumberland and each evening after returning to the hotel, one of our sets of room keys would not work. The night we arrived one set of keys didn't work right off the bat and so we made a minimum of 7 trips down to the front desk to have our keys reprogrammed and every time after that first night I was asked how many nights we were staying. One evening I had to go back down (from the 3rd floor mind you) 3 times to have it reprogrammed. This is utterly ridiculous. 4 of us did not arrive until around 5am and as we were all excited to see each other, we may have been a little loud, and we were definitely made aware of it twice...once by the front desk knocking on the door around 6am and again on one of my trips back down to have keys reprogrammed. I won't stay here again. Also, these rooms do NOT have microwaves and the fridge barely works. less