02/07/2017 Staci T, Houston, Texas
Stayed here before and after being in a wedding at a nearby venue. Checked in but did not go to room until late that first night after dinner. Sure wish I would have. Room absolutely smelled horrible... more
Stayed here before and after being in a wedding at a nearby venue. Checked in but did not go to room until late that first night after dinner. Sure wish I would have. Room absolutely smelled horrible. Very strong mold/mildew smell. Had to get an air freshener and prop on top of AC. Friend's room smelled fine, bride's room stunk also. Room was clean, with a couple of small dead bugs in bathroom corners. Shower head only sprayed out of one side. Must be clogged. Bed was comfortable, but pillows were not. Fridge in room worked well. Small complaint: when housekeeping came on morning of 2nd day, they removed the hand soap and hand towel, but did not replace! No big deal on the towel, but wasteful on the soap to throw away after one use.
Hotel is close to several restaurants, gas station across street, and daiquiri barn across street too. Alas, we did not get to partake!
At check out, no one was in office. Left keys on counter. less
Ajay A, General Manager at Best Western Lake Conroe Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 936-588-3030.
Mr. Ajay Ahir
BEST WESTERN Lake Conroe Inn