This was the worst hotel I’ve ever stayed in. I have traveled to many places and the room we stayed in was dirty and disgusting. Our room was never cleaned. There are pictures attached of what we foun... more
This was the worst hotel I’ve ever stayed in. I have traveled to many places and the room we stayed in was dirty and disgusting. Our room was never cleaned. There are pictures attached of what we found after a full day at one of the Disney parks. Nothing was ever wiped down. I was using the regular coffee there were 2 packets of regular and 2 of decaf. For some reason the cleaning person that was assigned to our room was too lazy to get regular coffee and left only 4 packs of decaf. Again there were 4 of us in the room. One day we were left 4 towels of each size, next day we were only left 3 towels, and none of the other towels. Only the tiny waste baskets were emptied and if you had more trash and it didn’t fit in the waste basket the cleaning person never took it. So we would come back to trash left on the table. The beds were at least made everyday but that’s about it. There was mold in our refrigerator. The shower was never cleaned. There was a wad of bar soap stuck to the soap holder in the shower that was there when we checked in. We couldn’t change rooms because they had none available and apparently no matter how many times I requested a clean room we couldn’t get one. Also if possible stay away from Diane at the front desk; she needs to lose the attitude, the eye rolling, talking to guest like they are stupid and learn how to be professional. I will never stay here again. less
GMLakebuenavista, Manager at Best Western Lake Buena Vista - Disney Springs Resort Area, responded to this review
Thank you for taking the time to submit a review of your recent stay at our hotel. We are disheartened to hear about your experience as it falls short of the service we pride ourselves in providing. I will be reviewing all of your comments with our management team and the rest of our staff to make sure we improve. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.
- Best Western Lake Buena Vista Resort Management