Noisy, dark, damp and needing plumbing repairs
27/03/2017 Georgia C, Patzcuaro
We spent two uncomfortable nights at this hotel. We would have moved but it was a 3-day weekend and there weren't other options. The shower head sprayed water every which way and got everything in th... more
We spent two uncomfortable nights at this hotel. We would have moved but it was a 3-day weekend and there weren't other options. The shower head sprayed water every which way and got everything in the bathroom wet before we realized the problem. We reported it to the desk clerk but nothing changed while we were there. The room (on the second floor toward the back) was cold, dark and damp. We requested a second blanket to deal with the cold. Even though the hotel is supposed to offer Wi-Fi, we weren't able to access it during our stay. Staff simply said it was a TelMex problem. Our biggest complaint was noise. Although staff tacked a sign to respect noise levels, people talked outside their rooms, babies cried and a neighbor dog barked non-stop. Yes, the location is good for being centrally located. That was the only good thing we can say about it. Certainly not a good deal at the price we paid. less
Best Western L, Gerente at Best Western La Noria, responded to this review
Thank you for your comments and we regret all disadvantages you had during your saty with us. As you said we had wifi access problems those days but we can did anything because was not inside situation that could fix inmediatly. So Telmex the company to provide us telephone lines and wifi acces had to solve it and it was a large process. Respecting the noise problems inside the builiding our staff has the authority to detect where is the problem and resolve it. But outside the building we can not do anything is a private property. However we talked to your husband and said him that you are not comfortable with us and if you want we can help you to choose and other hotel and he answer that all was good and you doesnt have any problem.
We hope once again stay with us soon and offer a better service