Best Western La Hacienda Inn

Honest, Courteous, Clean, Friendly, Caring and Comfy! Those words are nice, but they don't BEGIN to describe exactly just how happy we are with this establishment! I accidentally left my ladies black-Leather Blazer and cell-phone charger in the room, upon check-out. Fortunately, we chose to stay another 4 nights, at this Best Western La HACIENDA, in Kaufman, TX...When we checked back in, and were given our room key-card, we opened the door to our new room, and BOTH my jacket AND my cellphone charger were ALREADY SITTING IN OUR NEW ROOM! I was so thrilled! Thank you, Best Western La Hacienda! You're just great! Our stay with you was perfect! We LOVE the new vinyl plank flooring in the guest rooms too! less

Absolutely spotless beautiful rooms! Great breakfast and clean pool. A/C was nice and cold. Everyone was very friendly, really great hotel! Highly recommend, easy access to highway and interstate, good restaurants nearby less

We came to scout out the area for potential home purchase & job transfer and were pleasantly surprised. Two negatives, but not majors, the air conditioning was out in the office, but wasn't in there long and the sounds of the traffic is loud, however we slept with TV on and weren't inconvenienced. The staff was very pleasant, grounds and room are clean. Room is modern, no carpet, smelled great and nice and cool. Starbucks, eateries, and Walmart directly behind hotel. Convenient area off the highway. We will be back this weekend to stay while our home is ready. less

Was pleasantly surprised upon arrival, location booked by another member of party, at the updated rooms since property was obviously an older one. However, the set-up of the hotel, old style of hotel surrounding outdoor pool meant that all highway noise (right next to interstate) seemed to come right into the room. Kept up all night with people taking on-ramp and police or other emergency vehicles sirens. Also, after making original booking, decided to stay additional night. Called directly to hotel, not 800 service, to book additional night. Told no problem. The day of my arrival checked the latest reservation email for hotel address only to realize my reservation had been changed to smoking room. When I called the hotel, told no more non smoking rooms available but not to worry, "that room didn't stink and he would have housekeeping spray some extra spray." It did stink. Disappointed that I wasn't informed during call to extend stay that it would mean moving to smoking room. less

Every thing ok except traffic noise is very bad all night long. I know the staff can not do anything about it. But it was very bad and I sleep like a rock, but couldn't here. Room was clean, staff very friendly. less