Best Western La Hacienda Inn

200 E Highway 175, Kaufman, Texas, 75142-3509, United States
based on 116 reviews Trip Advisor Logo
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Best Western La Hacienda Inn

Theres never a shortage of things to do near our Best Western hotel in Kaufman. Spend the day exploring the Canton Flea Market, or remembering the veterans with a visit to the Vietnam Memorial Wall of Texas. Let the Best Western La Hacienda Inn be yo show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
200 E Highway 175, Kaufman, Texas, 75142-3509, United States

Reviews of Best Western La Hacienda Inn

Traveller Overview:
3.5 Rating: 116 reviews
Excellent 43%
Very Good 15%
Average 13%
Poor 7%
Terrible 18%
Rating

rayj2710, wrote review 26/10/2020

Just didn’t meet expectations

We didn’t get the room that we reserved we got a smoking room when we were supposed to have a non smoking room then the room was not clean the floor needed to be mop under the bed needed to be swept j... more

Owner Response
Tina M, General Manager at Best Western La Hacienda Inn, responded to this review
rayj2710, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Rating

PaulaJeanTheTXNotary, wrote review 25/10/2019

The Best Hotel Experience We've had in YEARS!

Honest, Courteous, Clean, Friendly, Caring and Comfy! Those words are nice, but they don't BEGIN to describe exactly just how happy we are with this establishment! I accidentally left my ladies black-... more

Owner Response
Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
PaulaJeanTheTXNotary, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are very honor to have customer like you. As a matter of fact, we are looking forward to serve you in the following years. On behalf of our entire staff, we thank you for your business and we hope to see you again.
Rating

Janice F, wrote review 24/07/2019

Phenomenal experience

Absolutely spotless beautiful rooms! Great breakfast and clean pool. A/C was nice and cold. Everyone was very friendly, really great hotel! Highly recommend, easy access to highway and interstate, g... more

Owner Response
Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Janice F, On behalf of my entire team of Best Western La Hacienda Inn, we would like to thank you for your wonderful review and for leaving your five star rating of our hotel. It means a lot to hear from guests who are satisfied with all of our services and amenities. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!
Rating

kimberlyb38018, wrote review 18/07/2019

Pleasantly surprised

We came to scout out the area for potential home purchase & job transfer and were pleasantly surprised. Two negatives, but not majors, the air conditioning was out in the office, but wasn't in there ... more

Owner Response
Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
kimberlyb38018, Greetings from Best Western La Hacienda Inn. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We can't wait to see you again!
Rating

Dream00354842384, wrote review 01/07/2019

Clean but noisy

Was pleasantly surprised upon arrival, location booked by another member of party, at the updated rooms since property was obviously an older one. However, the set-up of the hotel, old style of hotel... more

Owner Response
Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Dream00354842384, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I deeply regret to hear that we were unable to accommodate your request for a non smoking rooms it is due to the high volume of guests during your stay. We strive to provide a comfortable night's rest, and are disappointed your stay was unsatisfactory due to the noise concerns you describe. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future .