To say that we stay at hotels often would be an understatement! Since January, we've stayed in Las Vegas, Pomona CA, Odessa TX, Tyler TX, Van Horn TX and lastly La Grange. Out of all the hotels we've ... more
To say that we stay at hotels often would be an understatement! Since January, we've stayed in Las Vegas, Pomona CA, Odessa TX, Tyler TX, Van Horn TX and lastly La Grange. Out of all the hotels we've stayed at, I've never experienced service like I did at this hotel! The woman at the front desk, Skylar, was absolutely phenomenal!
After traveling for 6 hours, all we wanted to do was get into our hotel room and relax! When I walked in, she immediately greeted me and went searching for our reservation. And of course, it was lost! Par for the course this trip! She immediately handled the situation, got us the room we requested (super big deal for us) and said she would call Bestwestern.com and figure out what happened. We went up to our room, which was a King Suite; it was super nice! Nice, clean and the couch folded out into a sofa bed for our son. There was a small pony wall to divide us and him (super nice when sharing with a teenager), and a bathroom with a shower and tub!
In the meantime, East Texas was having the worst cold front in history and our plans weren't working out as we had planned. We decided that it was best to head out a day early, but with all the complications with our reservation, I wasn't sure if we would be able to check out early and not loose our money. (By the way, Skylar called our room within 15 minutes after us checking in and spoke to someone at Bestwestern.com. Our reservation was somehow lost on the inter web and she was able to cancel it AND made sure that we received the same price per night!)
The night before we went to leave early, Skylar was working again as well as her Manager Lisa. They had NO PROBLEM changing our reservation and allowing us to check out early and no loose out money! As a small business owner, that meant the world! These Ladies were absolutely fabulous!
So to sum it up:
Great rooms; clean, nice
Parking was good, our trailer fit nice and easy
Staff was outstanding less