01/06/2018 NoDakker, Minnesota
WOW! What a difference a few years makes! This used to be one of my favorite places to stay. Really nice. Haven't been here for a year or so, but it's gone all the way to the opposite side of the ... more
WOW! What a difference a few years makes! This used to be one of my favorite places to stay. Really nice. Haven't been here for a year or so, but it's gone all the way to the opposite side of the spectrum. The floor in the room had a huge red stain in the middle, and the whole floor was absolutely covered with bits of dirt & dried mud - obviously no one has vacuumed it for a long time. Disgusting to walk on. The hallways were all like that too, so they must be saving a TON of money on housekeeping. The TV channel-listing card in the room shows that they have HBO, and they even leave those little HBO-booklets near the TV. But, like the nonexistant housekeeping, there was no HBO. The A/C was incredibly loud - enough to make it impossible to hear the TV, and difficult to sleep. The only "pro" I can think of is location, but that isn't enough to pull this pig-sty up from a 1. For god sakes, BW manager, clean your rooms & halls once in a while like every other hotel chain does!!! less
Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
I apologize for the cleanliness of our hotel during the rodeo, we do have have quite a bit of tracked in mud that makes it more difficult for our housekeeping to keep clean. We do plan to install all new carpet throughout our hotel this year. We have contacted mediacom regarding the "lack of" HBO in our channel line up, we are waiting to hear back from them. Wall air/heating units while a bit noisy than our home central air, are an essential part of individual personal heating/cooling needs.