Stayed at this Best Western for business. Conveniently located across from a grocery store and just off a main street. While I didn't eat at it, there was a Hispanic restaurant immediately adjacent t... more
Stayed at this Best Western for business. Conveniently located across from a grocery store and just off a main street. While I didn't eat at it, there was a Hispanic restaurant immediately adjacent to the hotel. Lobby was clean, staff was helplful. They do offer a business computer/printer for printing needs. Room was fine. Bathroom does need some updating. The bathroom vent fan sounded like an airplane was taking off. It was terribly loud. I couldn't seem to find a comfortable temperature for the main heating/cooling unit. It seemed there was one temperature and it was very loud. Most importantly, the bed was comfortable and I did sleep good. Internet was spotty. There was a pool, but it was closed for maintenance. Breakfast was so-so. There were options of breads, biscuits and gravy, yogurt, hardboiled eggs, pastries, juices, waffles, oatmeal, and fresh fruit. It was sufficient. The only reason I gave it 4/5 stars was simply because the hotel does need some updating (mainly the HVAC/vent system in the bathroom and breakfast was so-so). I would stay here again, however, as the bed was comfortable and staff were courteous. less
BWjanelle_2016, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for taking the time to review our hotel. We have made several updates to the hotel over the past 3 years. Granite has been installed in all of the bathrooms, lobby and breakfast room. The hotel bathrooms have received new floors, new lights, new mirrors, new paint, new sinks with faucets. We will work on vent systems in the bathrooms and see how we can improve. Recently we installed all new carpet throught the hotel. The outside recieved all new lighting and an update to the outside of the building. We have renovated our ADA rooms to include larger handicapt accecable wheel chairs, one with a bathtub and one with a roll in shower. We will continue to update our property for our guest. We do hope you will continue to come visit us during our journey. Have a super week!