16/11/2017 Randy O, Arvada, United States
The motel is a good place to stay. The motel is dated but has started to do some remodeling since my last stay 2 years ago. The rooms are clean, property is kept up and the staff is very pleasant and ... more
The motel is a good place to stay. The motel is dated but has started to do some remodeling since my last stay 2 years ago. The rooms are clean, property is kept up and the staff is very pleasant and helpful. The average rating is that the handicap bathrooms in the handicap rooms are really not fully handicap accessible for anyone using a power chair or wheelchair. The bathrooms are small and barely fit a power chair. Turning and transfer is very difficult especially to the tub/shower. They were starting to remodel 2 years ago and I made the suggestion to the staff at the time that the rooms appeared to me to be large enough to expand the bathrooms and put in roll in showers and would make it much easier to use the sink. If you are disabled with some mobility the bathrooms work. The rooms are large with plenty of room to move around. The bathroom would not work for someone who is a total quad. less
Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you very much for staying with us and responding to our survey. We do plan to address the issue with wheelchair accessibility with our handicap rooms. Thank you very much for being our return customer, we very much enjoy having you and your family as our guest.