Second 2018 Stay at the Best Western in Cherokee, Iowa
I stayed at this property a few months back and had no problems. However, a recent stay was not as good. The front desk personnel are nice and helpful and the breakfast room and choice are good. Th... more
I stayed at this property a few months back and had no problems. However, a recent stay was not as good. The front desk personnel are nice and helpful and the breakfast room and choice are good. The hotel is also near a Hy-Vee Grocery Store and other eating establishments. However, the cleanliness of the guest room was inadequate. I travel a lot for work and I investigate the hotel room thoroughly when I check in. The bedspread had a blood stain on it. The front desk personnel apologized and provided a clean bedspread. When I went to bed that night, three of the five pillows had small blood stains. I am not sure if housekeeping did not change the sheets from the prior guest or that one of the housekeeping personnel may have cut themselves and not realized it. In addition, the remote control had a dried substance and their were hairs that were not mine on the mattress pad and the floor of the bathroom. This is the first time I have come across this issue at any Best Western property. less
Janelle G, Manager at Best Western La Grande Hacienda, responded to this review
Thank you for taking the time to review our hotel. Recently we started new staff members to our housekeeping team that will need more training - this review will be a great tool to let them see exactly what a guest sees. Through training, our housekeeping learn to take pride in the work they do, they read and appreciate the wonderful comments, and provide excellent service to our guest. Please understand - we have more work to do. I hope you will give us another chance to provide you the service you deserve.