Best Western La Grande Hacienda

As a platinum member, I have come to expect high standards for cleanliness from Best Westerns. I was sorely disappointed here. There is a used washcloth from a previous guest behind the shower curtain, and a disgusting sticky substance on the night stand. It makes me question if the rest of the room is actually clean. The location is great, but I won't be back. less

Stayed at this Best Western for business. Conveniently located across from a grocery store and just off a main street. While I didn't eat at it, there was a Hispanic restaurant immediately adjacent to the hotel. Lobby was clean, staff was helplful. They do offer a business computer/printer for printing needs. Room was fine. Bathroom does need some updating. The bathroom vent fan sounded like an airplane was taking off. It was terribly loud. I couldn't seem to find a comfortable temperature for the main heating/cooling unit. It seemed there was one temperature and it was very loud. Most importantly, the bed was comfortable and I did sleep good. Internet was spotty. There was a pool, but it was closed for maintenance. Breakfast was so-so. There were options of breads, biscuits and gravy, yogurt, hardboiled eggs, pastries, juices, waffles, oatmeal, and fresh fruit. It was sufficient. The only reason I gave it 4/5 stars was simply because the hotel does need some updating (mainly the HVAC/vent system in the bathroom and breakfast was so-so). I would stay here again, however, as the bed was comfortable and staff were courteous. less

This is the second time I have stayed here and on both occasions I have found friendly staff a very clean hotel comfortable beds. Will definitely be staying here on all my trips this way! Enjoy all the comforts of home while traveling less

This was one of the worst hotels I’ve stayed in. The pool was gross with floating Bandaids. You could see a scum ring around the whole pool. When we first got there and went into our room it wasn’t even cleaned and the beds weren’t even made. So we went and got a different room. That room was also very disgusting; our AC/Heat unit smelt terrible while running. The room window was leaking so much water into it, the curtains weren’t even cleaned from the water leaking down into them. This is by far the worst hotel I’ve ever stayed at and will never stay here again. We had reservations for three days, but checked out after the first night of staying there. The person at the front desk never asked if there was even any issues. Highly recommend you do not stay here. less

Great staff, very helpful and courteous. This hotel recently remodeled and they did a great job. The pool is nice/no sauna though. Snow/ice conditions need to be better addressed though... Their hot complimentary breakfast has a nice variety and is consistently very good. less