Comfortable option in Kutaisi (but some quibbles)
04/07/2019 Sputnik_NYC, New York City, New York
(Closer to 3.5 stars) Given relatively limited higher-end hotel options in Kutaisi, I reserved and spent 3 nights at the Best Western here. While I enjoyed my stay and the hotel is generally very comf... more
(Closer to 3.5 stars) Given relatively limited higher-end hotel options in Kutaisi, I reserved and spent 3 nights at the Best Western here. While I enjoyed my stay and the hotel is generally very comfortable, there were some cons that offset the pros:
+ New hotel with comfortable rooms, nice bathrooms, sparkling clean
+ Great prime location right next to the White Bridge
+ Helpful, friendly, attentive front-desk staff
+ Welcoming fruit plate was a nice touch
Cons/could use improvement:
- Rooms are definitely on the small side and generically "Best Western" - little local color or flair
- When I got to my room, a loud buzzing sound was coming from the minibar fridge. I called the front desk and they sent someone up... ultimately the fridge had to be turned off for the duration of my stay to stop the buzzing. The a/c was intermittently quite loud as well.
- Despite it being June and hot, the bed had a heavy winter comforter on it. I emailed the hotel a request to replace it with a lighter summer blanket (I was out for the day and did not have a local phone) - there was no response and the blanket was never changed.
- Breakfast room is small; if the hotel is fully-booked (e.g. with a large tour group as it was during my stay), the room gets full and it can be tricky to find a place to sit.
- Given the above and that this is Kutaisi, the hotel is on the pricier side for what it is (I paid US$120/night).
Still, despite the quibbles, overall I had a good stay here, and appreciated having a modern, clean, comfortable option in such a great central location. less
ShorenaUchaneishvili, General Manager at Best Western Kutaisi, responded to this review
Thank you so much for your review of our hotels' facilities and services in such great details. You seem to be a well-traveled person knowing exactly what you like and require and if we have managed to meet at least some of them - this is even greater honor for us.
We aim to provide a bespoke service to all of our guests and when we achieve that, there is no end to the happiness as we've proved our purpose.
We hope you will visit us again soon.
We look forward to welcoming you back!