Best Western Kutaisi

Our family stayed there for 4 nights in November. Rooms are very clean and cozy. Hotel staff is very polite. They assisted us many times in different situations. Rooftop restaurant has a best views of Kutaisi city center. They serve very good food there. My advice is to order green salad, duck soup and cheese plate. We will definitely stay at this hotel next time. less

Stayed on a number of occasions during November 18. In total four rooms. Modern hotel (appears recently renovated). The rooms are compact but comfortable; and everything works fine including the hotel wifi. There is no iron or board in the room. Breakfast if ok with the usual spread of buffet options. The hot items don't appear to be refreshed often - if at all - and can look pretty sad. Coffee machine for guest use is poor and you'd be better asking the hostess to knock you something up on her machine. The young front desk staff and breakfast staff are all lovely and very willing if help is needed with anything. All had good English and all were a credit to the hotel. The hotel is close to town and a short walk to all amenities. However, there are a few things which guests will need to get their head around: - prices quoted (online - either hotel website or third party agents - and at front desk) are all in USD but yet the final charge is always in GEL. At booking you know what you are paying in USD but not in GEL and not - in my case - GBP. I could never get the three accurately reconciled although the discrepancy was only a few GBP, but never in my favour! -you'll have to get used to close scrutiny from hotel security. At check-in they'll appear and be standing alongside you. When asking a question at the front desk they'll appear and be standing alongside you. When checking-out they'll appear and be standing alongside you. You get the picture? And don't expect a smile! Guests for some reason appear to be a problem about to happen and the clumsy way of managing that concern is unnecessary and not always comfortable for guests. As an aside, on check-out I was always told 'we need to check your room first'. - the rooms have a tendency to get too hot for some reason. In November both the cooling and heating options of the air-con had been disabled. The only way to cool the room was to open the floor to ceiling windows, which obviously lets in all the noise and then over cools the room (at least in November!). So you close the window and the process starts over! - the hotel has a couple of onsite taxi drivers. You would be advised to agree the charge in advance with the front desk and ensure the driver is aware. To get to the airport a charge of 30 GEL will likely bee quoted. The WizzAir minibus which can be booked online and which is just as comfortable costs c4 GEL. When next in Kutaisi I'd probably stay here again given limited options; you just have to get used to its ways!! less

Myself and my wife have just returned to England from our first trip to Georgia. We chose this hotel and we weren’t disappointed! This is a fabulous hotel , well run and with great food and service from the breakfast to the roof top restaurant and bar. We tried the rooftop restaurant for lunch on our first day and we were served excellent food by excellent attentive staff. Stunning location to eat our first lunch in Georgia looking at snow capped mountains in 77 degrees of sunshine with a great view of the river and town ! Rooms are modern and clean , we were lucky enough to overlook the river and cable cars from our 5th floor room. The hotel reception staff organized our trip to the Prometheus Caves and our return back to the airport for us - and both trips very reasonably priced and spot on time! (Special Thanks to reception staff Lana & Zura, as nothing was to much trouble for them during our 4 night stay) In summary this is a fantastic hotel in a great location for the town center with excellent attentive staff and deserved of its title of ‘TripAdvisor no. 1 hotel’ in Kutaisi. less

Best Western – Georgia Review During the last week, I dined at (3) three different Best Western Hotels in Georgia (Tbilisi, Kutaisi & Sairme) and stayed the night at (2) of them (Kutaisi & Sairme). This review will be posted on all three hotel Trip Advisor pages as a means to cross-compare the hotel brand but VERY different hotels. Also, it’s a nice forum for the BW Owners to understand where they stack up on the pecking order of things ---- CHECK-IN BW Tbilisi – N/A BW Kutaisi (5 / 5) – I booked on Hotels.com in order to get a slightly better rate but this also sometimes confuses the desk attendant. Zura & Zura (both named Zura) were extremely helpful and provided comprehensive check-in information. We knew the hotel amendies and BW Sairme (1 / 5) – Total check-in time (30 mins) because the desk attendant couldn’t find the Hotels.com booking. I booked the same exact method in Kutaisi & Sairme – yet they were unable to figure it out. Training – training – training – I blame the owner 100%. Furthermore, their English was very average and they couldn’t properly articulate what they wanted to say. No hotel information, no information really whatsoever. Then it gets better when they give us the wrong room. We booked a king sized bed but alias we were given two twins. We come back down and wait longer on the bed. Again I blame the manager here (not the attendant) for lack of training. Then it gets better when day #2 rolls around and our key wasn’t working. I asked for a new key and the new desk attendant simply pulls a key out of the drawer and says “it’s a universal key” and will work with your room. 1) You dont give a master key to a random guest so they can access other guests room (Major security issue) – 2) He didn’t even align it with the system to register it with our room. I’m sure you already know what happened – I get to the room and surprise it doesn’t work. Lastly, we utilized the pool nearby that isn’t affliated with the hotel (we were never told otherwise) and it costs 20 GEL / person. We pay 40 GEL and use the pool. Afterwards the kind owner who had good integrity tells us that BW covers the pool fee and its free if we are staying at the hotel. Awesome news!!! But it would have been really nice to know that information yesterday when we checked in lol --- I would have given them at least a 2 / 5 but since they gave us a “master key” or at least he thought it was a master key that’s a major no-no. #1anddone ROOM & ROOM SERVICE BW Tbilisi – N/A BW Kutaisi (4 / 5) – Great layout, solid mini-bar, nice shower, big bed. What else to say about the room. Oh yea – they provided with the miniature shampoo, soap etc. Ordered dinner one night and they had a separate direct line to the kitchen. Solid service / good food. Service (4/5) / Food (4/5). BW Sairme (3 / 5) – Small “king bed” no mini-bar, BIG terrace but only one chair, prison-style soap dispenser. We ordered dinner one night and the front desk was not prepared for our order. Firstly, I ordered once and was told they would call back to confirm the order. Never did. Called again and had to give my order to another person who spoke better English. No desert selection. Food (3/5) / Service (2/5) at least they could call me back rather than the guest having to take the initiative. DINING-IN BW Tbilisi (5 / 5) – I’ve been to this hotel (3) three times now for either coffee or lunch and both the food and service have been 5-stars. If I was to compare the three hotels, I would say that Tbilisi ranks #1 in service & food compared to the other two BWs. The hotel location is solid at UN Circle and they have a great back terrace area. I would highly recommend this hotel to anyone that is staying in Tbilisi – specifically Vake area. I already had a few clients stay here and loved it. BW Kutaisi (4 / 5) – Solid service, they helped us find a meeting location. Great food and amazing views of the city. We noticed a lot of locals going there for dinner moreso than the actual guests. Its definitely indicative of a solid, local restaurant that can market to locals and guests alike. Food (3/5) / Service (4/5) BW Sairme (3 / 5) – Before I get into the dinner, a simple side note. The WC or bathrooms were extremely hard to find. You have to make it dummy-8-year-old proof whenever you install your signage in any public place. Ordered dinner here and overall average for both food and service. Food (3/5) / Service (3/5) Overall, I’m glad that we were able to try out all three hotels this past week and compared to BW in the US, the Georgian versions are far better. BW brand in the US isn’t exactly commensurate with their Georgian brethren nor reputationally solid. So its refreshing to see BW doing big things for Georgia. less

Arrived at 1am in the morning with a group of 6, a very quick and polite check in. Rooms are comfortable with all the standard amenities. Good selection at breakfast, hot and cold. The location is a 10 minute walk to downtown, it will be quicker when bridge in front of hotel is completed. Good size comfortable bed, fridge a bit noisy. I would say this is the best place to stay in Kutaisi. A good roof bar with a nice view, beer and wine at a good price , all very cheerful and happy . Everyone at the hotel spoke very good English less