Modern, Clean and Too Small
28/09/2018 usakomodo, USA
I am usually a Best Western fan; however, this BW(quite new, very clean and modern) was too small for the tourist market it serves. Large groups come in and over-run the hotel, causing incredible bot... more
I am usually a Best Western fan; however, this BW(quite new, very clean and modern) was too small for the tourist market it serves. Large groups come in and over-run the hotel, causing incredible bottlenecks at breakfast in the tiny restaurant. The waitresses did their best but couldn't keep up. Coffee pots were empty when we had breakfast - you're not served at your table, thereby causing a bottleneck near the coffee pots.
Our room was clean and modern; however, we were reminded of rooms in Japan, known to be tiny. The bathroom had one 15" towel bar to hang two large towels and no where to hang your washcloths (you must bring one from home if you use them). The counter surrounding the sink was miniscule and barely held our toiletries; fortunately, there was a shelf beneath the sink.
The lighting was good; there is a safe, refrigerator and coffee/tea set-up.
Unfortunately, there is no service elevator for luggage of large groups to be transported to the ground floor to be put on their bus; therefore, guests are kept waiting on the ground floor for at least 5-7 mins. to use to elevator. It is quicker to walk!
One night was enough for us. less
ShorenaU, General Manager at Best Western Kutaisi, responded to this review
First of all thank you for choosing our hotel and staying with us. We apologize for all the inconveniences that you experienced during your stay.
Your feedback is extremely important for us. We strive to make each of your stays successful.
Looking forward to hosting you soon.