Best Hotel in the City!
23/10/2018 TimG218, Kabul, Kabol, Afghanistan
Best Western – Georgia Review
During the last week, I dined at (3) three different Best Western Hotels in Georgia (Tbilisi, Kutaisi & Sairme) and stayed the night at (2) of them (Kutaisi & Sairme). T... more
Best Western – Georgia Review
During the last week, I dined at (3) three different Best Western Hotels in Georgia (Tbilisi, Kutaisi & Sairme) and stayed the night at (2) of them (Kutaisi & Sairme). This review will be posted on all three hotel Trip Advisor pages as a means to cross-compare the hotel brand but VERY different hotels. Also, it’s a nice forum for the BW Owners to understand where they stack up on the pecking order of things ----
BW Tbilisi – N/A
BW Kutaisi (5 / 5) – I booked on Hotels.com in order to get a slightly better rate but this also sometimes confuses the desk attendant. Zura & Zura (both named Zura) were extremely helpful and provided comprehensive check-in information. We knew the hotel amendies and
BW Sairme (1 / 5) – Total check-in time (30 mins) because the desk attendant couldn’t find the Hotels.com booking. I booked the same exact method in Kutaisi & Sairme – yet they were unable to figure it out. Training – training – training – I blame the owner 100%. Furthermore, their English was very average and they couldn’t properly articulate what they wanted to say. No hotel information, no information really whatsoever. Then it gets better when they give us the wrong room. We booked a king sized bed but alias we were given two twins. We come back down and wait longer on the bed. Again I blame the manager here (not the attendant) for lack of training. Then it gets better when day #2 rolls around and our key wasn’t working. I asked for a new key and the new desk attendant simply pulls a key out of the drawer and says “it’s a universal key” and will work with your room. 1) You dont give a master key to a random guest so they can access other guests room (Major security issue) – 2) He didn’t even align it with the system to register it with our room. I’m sure you already know what happened – I get to the room and surprise it doesn’t work. Lastly, we utilized the pool nearby that isn’t affliated with the hotel (we were never told otherwise) and it costs 20 GEL / person. We pay 40 GEL and use the pool. Afterwards the kind owner who had good integrity tells us that BW covers the pool fee and its free if we are staying at the hotel. Awesome news!!! But it would have been really nice to know that information yesterday when we checked in lol --- I would have given them at least a 2 / 5 but since they gave us a “master key” or at least he thought it was a master key that’s a major no-no. #1anddone
ROOM & ROOM SERVICE
BW Tbilisi – N/A
BW Kutaisi (4 / 5) – Great layout, solid mini-bar, nice shower, big bed. What else to say about the room. Oh yea – they provided with the miniature shampoo, soap etc. Ordered dinner one night and they had a separate direct line to the kitchen. Solid service / good food. Service (4/5) / Food (4/5).
BW Sairme (3 / 5) – Small “king bed” no mini-bar, BIG terrace but only one chair, prison-style soap dispenser. We ordered dinner one night and the front desk was not prepared for our order. Firstly, I ordered once and was told they would call back to confirm the order. Never did. Called again and had to give my order to another person who spoke better English. No desert selection. Food (3/5) / Service (2/5) at least they could call me back rather than the guest having to take the initiative.
BW Tbilisi (5 / 5) – I’ve been to this hotel (3) three times now for either coffee or lunch and both the food and service have been 5-stars. If I was to compare the three hotels, I would say that Tbilisi ranks #1 in service & food compared to the other two BWs. The hotel location is solid at UN Circle and they have a great back terrace area. I would highly recommend this hotel to anyone that is staying in Tbilisi – specifically Vake area. I already had a few clients stay here and loved it.
BW Kutaisi (4 / 5) – Solid service, they helped us find a meeting location. Great food and amazing views of the city. We noticed a lot of locals going there for dinner moreso than the actual guests. Its definitely indicative of a solid, local restaurant that can market to locals and guests alike. Food (3/5) / Service (4/5)
BW Sairme (3 / 5) – Before I get into the dinner, a simple side note. The WC or bathrooms were extremely hard to find. You have to make it dummy-8-year-old proof whenever you install your signage in any public place. Ordered dinner here and overall average for both food and service.
Food (3/5) / Service (3/5)
Overall, I’m glad that we were able to try out all three hotels this past week and compared to BW in the US, the Georgian versions are far better. BW brand in the US isn’t exactly commensurate with their Georgian brethren nor reputationally solid. So its refreshing to see BW doing big things for Georgia. less
ShorenaU, General Manager at Best Western Kutaisi, responded to this review
Dear Tim G,
Thank you so much for your review of our hotels' facilities and services in such a great detail. You seem to be a well travelled person knowing exactly what you like and require and if we have managed to make your stay a memorable one - this is even a greater honor for us.
We aim to provide a bespoke service to all of our guests and when we achieve that, there is no end to the happiness as we've proved our purpose.
We hope you will visit us again soon for a weekend break with family or friends, or even longer. Please keep an eye on seasonal offers as we do interesting variety for everyone to choose from.
We look forward to welcome you back!