Best Western Kutaisi

Arrived at 1am in the morning with a group of 6, a very quick and polite check in. Rooms are comfortable with all the standard amenities. Good selection at breakfast, hot and cold. The location is a 10 minute walk to downtown, it will be quicker when bridge in front of hotel is completed. Good size comfortable bed, fridge a bit noisy. I would say this is the best place to stay in Kutaisi. A good roof bar with a nice view, beer and wine at a good price , all very cheerful and happy . Everyone at the hotel spoke very good English less

One night isn’t enough to take a comprehensive view of an hotel but on the whole we were satisfied with our 15 hour stay in the recently built Best Western, located just to the west of the river, near a pedestrian bridge. It’s about 1.5 km from the central square, so not as central as many of its competitors. The décor is bland contemporary and there’s a rather 'squeezed' feeling everywhere. Our room was compact but well-equipped and everything worked. The breakfast offering was good but the room in which it’s served is too small. WiFi was free and easy to use and the staff were pleasant. less

I booked three rooms for two nights, using BW's own website. Due to changing travel plans I need to amend the booking to one night only. The hotel refuses to help, insisting that the booking can only be amended online. But BW's website doesn't provide that service - I can only cancel the whole booking (without penalty), which I don't want to do. The responses to repeated attempts to explain this to the reservations team at the hotel (Zura Lomtadze) have only resulted in increasingly curt and unhelpful responses. Why so difficult to make a simple amendment to a booking? less

I am usually a Best Western fan; however, this BW(quite new, very clean and modern) was too small for the tourist market it serves. Large groups come in and over-run the hotel, causing incredible bottlenecks at breakfast in the tiny restaurant. The waitresses did their best but couldn't keep up. Coffee pots were empty when we had breakfast - you're not served at your table, thereby causing a bottleneck near the coffee pots. Our room was clean and modern; however, we were reminded of rooms in Japan, known to be tiny. The bathroom had one 15" towel bar to hang two large towels and no where to hang your washcloths (you must bring one from home if you use them). The counter surrounding the sink was miniscule and barely held our toiletries; fortunately, there was a shelf beneath the sink. The lighting was good; there is a safe, refrigerator and coffee/tea set-up. Unfortunately, there is no service elevator for luggage of large groups to be transported to the ground floor to be put on their bus; therefore, guests are kept waiting on the ground floor for at least 5-7 mins. to use to elevator. It is quicker to walk! One night was enough for us. less

We checked in yesterday and was given a not so good room. After we complained, we were upgraded to a suite. The front desk staff was friendly and accommodating. The suite was very spacious. However, it’s only after we’ve settled in that we discovered that the housekeeping did a terrible job. There were lots of ants on the table and the sofa had food scraps on it. We did not call to change as it’s only 1 night stay. In room wifi was so slow that we can hardly use it. Wifi in public area was pretty OK. Rooftop restaurant food was OK, service was so so. Location was good but the white bridge outside the hotel was closed for renovation so we had to make detour to cross the river into old town. Overall, I would not recommend this hotel. less