Best Western Kuta Villa

The personal is really friendly and attentive the negative side is that the rooms are not spotless. I had the feeling they just made the bed changed the towels and not really clean the toilet. There are some objects that look already rusted. The breakfast is o.k. but I would say quite of expensive for what they offer. As it is close to a mosque, you will hear at 5 am people praying. We tried the massage as the prices were good. The massage was ok, but they did not turn off the lights or play music to relax the environment and the mattresses seemed quite of old, but as I mentioned before the personal are really nice less

We got a stinky room in the beginning, we needed to wait for hours to get it changed for one without a fridge, with ac not working and no hot water. After 3 complaints they decided to come to the room and have a look, however they did not do anything. They were supposed to offer 24 hour room service, however when we tried to order drinks for the room service before 11 p.m. (after asking them at the desk in the restaurant) we got to know that they did only simple, bottled drinks for the room service (around 10-20% of the room service menu). Even though I repeated the order FOUR times and the lady repeated it, they forgot about one of the drinks. The kettle in the room was not working and the bathtub was leaking. After around 4 minutes of using hot water, only cold water stayed available (it wasn't even enough to fill half of the bathtub with warm water). I have no idea what I have paid for and why this hotel has 4 stars, it certainly doesn't even deserve 3. Also the cleanliness is not their strength either. less

It was a great holiday to stayed at Best western kuta villa. (I stayed for 5D4N) Quick check in, nice room, and delicious buffet bfast. The hotel is very strategic. Near from airport, beach, gift center, night market, etc less

Had an issue with my check in. They asked me to wait by the pool for the manager to come back from lunch. I waited for 2.5 hours, no one came to tell me anything so I went to the desk. They said oh yes it’s organized now you can check in. Took me to my room, it hadn’t been cleaned yet from the previous guests. Had to wait another 45 minutes. They took me to another room, the beds were made but the bathtub was dirty and full of hair, leftover empty shampoo bottles from previous guests, and dirty bath mat. In the evening ordered food from the restaurant and it was horrible. Overall, for the price, there are a million better options less

We stayed in villa 1108. We thought from the pictures that the villa is large but it’s just a room with an outdoor space and a plunge pool. I felt it was a pretty small space for 3. They provided only 2 towels so everyday we had to ask for 1 extra plus another hand towel. No towels are given at the poolside. The minibar was empty. We asked for an extra key card and had to pay a refundable deposit of IDR 50,000. Also whenever ordering food and drinks had to pay cash to the server up front. I found all these things a bit weird since we have stayed everywhere in Asia. On the first day when we checked in there were a lot of mosquitoes in the room and we asked for mosquito repellent. The next day we bought the mosquito spray from the mart. The area around the hotel has a lot of shops and restaurants which is good. We hired a bike from just opposite the hotel entrance which was convenient. It’s 10 minutes to the airport and would cost around IDR 50,000 max. It’s just 5 mins on the bike from Kuta beach. I would recommend this hotel only if you are on a budget. less