02/02/2018 chepenny, Salisbury, United Kingdom
Booked this hotel several months ago for a 2 night stay in Kuta. Room was £40 for 2nights. Was hard to find hotel, even for taxi driver from airport as not signposted from main road, and down a dark s... more
Booked this hotel several months ago for a 2 night stay in Kuta. Room was £40 for 2nights. Was hard to find hotel, even for taxi driver from airport as not signposted from main road, and down a dark side street. Didn’t realise the room was 1.6km out of town, long horrible walk out of town on broken pavements.
Put clothes in laundry, less than 1.5kilos. When we picked it up the following day we were charged £25!! (Today at another resort 3kilos cost £3!) To make matters worse I had to return 3items as were not washed properly and get some money back for these.
Our room must have been opposite a staff sleeping room because from 5:30am they were chatting loudly, giggling and banging doors.
The room was actually nice as was the outdoor bathroom, although pointless having a bath of the hot water stops quickly.
Very disappointed with the stay here, especially as there are so many other places in kuta to stay that would be more central and cheaper. less
BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr/s Awful,
Thank you for your feedback during staying with us by telling your experience staying.
Please accept our deep apologize with our laundry services and room comfortable when you was sleeping is noising and not exceed your expectation. We will take seriously with your problem during staying with us and will improve for the laundry services and monitoring hotel area.
Once again we are from management do apologize during staying with us and we do hope we can improve better the services to our future guest.
Front Office Manager