stay for 3 night, just amaze the corridor between rooms was fantastic with trees all around, (deluxe) room was lovely, nice, clean and spacy, and also bathtub was excellent with huge window small gard... more
stay for 3 night, just amaze the corridor between rooms was fantastic with trees all around, (deluxe) room was lovely, nice, clean and spacy, and also bathtub was excellent with huge window small garden view, breakfast was good near pool area, outstanding service from mr indra from FO during check in, thank you
but at first impression, the airport pickup facility was not showing up, i called the hotel whats happen?, they said i was not send my flight schedule, but the day before i already email my flight schedule for airport pickup, in case you miss it please call the guest for further info, on my 3rd day the hot water not work properly, i already ask the lady in FO to fix this but till night still the same problem, i called operator they just send engineering staff to say “please wait in less than 1 hour” but more than one hour still doesnt work. operator just said tomorrow ( my check out day) will fix it due the lack of eng staff (only 1 person incharge )
overall i do really enjoy during my stay, and i'd like to recomend this hotel to my friend and families, but need improvement for you airport pickup since this is your first impression to your guest less
BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Mr Ali,
Thank you for your feedback during staying with us by telling your experience stay in our Hotel. On behalf of management we do apologize with your pick up service and hot water problem issue was not exceed your satisfaction. We will do improvement for internal communication and services to make better result to our guest at near future.
We do hope to welcoming you again in the near future.
Front Office Manager