25/08/2018 Christine Y, Icheon, South Korea
Had an issue with my check in. They asked me to wait by the pool for the manager to come back from lunch. I waited for 2.5 hours, no one came to tell me anything so I went to the desk. They said oh ye... more
Had an issue with my check in. They asked me to wait by the pool for the manager to come back from lunch. I waited for 2.5 hours, no one came to tell me anything so I went to the desk. They said oh yes it’s organized now you can check in. Took me to my room, it hadn’t been cleaned yet from the previous guests. Had to wait another 45 minutes. They took me to another room, the beds were made but the bathtub was dirty and full of hair, leftover empty shampoo bottles from previous guests, and dirty bath mat. In the evening ordered food from the restaurant and it was horrible. Overall, for the price, there are a million better options less
BWKV99036, Front Office Manager at Best Western Kuta Villa, responded to this review
Dear Ms Christine Y
First of all I would like to thank you for your time to write a review and I also would like to apologize for the inconvenience you've experienced when you were staying ad Best Western Kuta Villa.
It is such a misfortune for you to wait for some period of time for the room to be ready and also even though the reservation manage to amend your booking, you still need to wait. Your review will always be our guidance to improve ourselves to give the best service for our guests.
We hope to welcome you at a better occasions,
Have a wonderful day,
Front Office Manager