Just returned from a 12 night stay at this hotel, and I must say I was dissapointed with Best Western.
Here are a few pros an cons
Cons
On arrival was advised we were upgraded to a plunge pool room ( we had booked this anyway)
The room only had 1 small wardrobe, no drawers, 5 coathangers
Only one sunbed outside no chairs or table outside, 1 chair inside
Patio doors wouldn't lock or close properly not only unsafe but let mosquito in from stagnant water in pool and shower
Outside door into bathroom wouldn't lock, covered in shower/soap scum
Water flooded into bathroom from shower
Pool bar was advertised as open 9.30 till 11 but no staff to get drinks had to go searching
Staff were teenagers and did everything no designated roles no managers visible
Websites advertised things that were not there ie indoor pool, hot tubs, bbq nights
Staff requested room number every time we ordered something then chased you for payment everytime you left, also offered to escort you to your room to get payment, if they didnt catch you they approached at breakfast to say you owed money
Pool was not cleaned and they allowed people in after 11pm with drink glassess
Breakfast things placed out at night for following morning this included eggs from egg station
No covers on food
Staff insisted on ringing/entering room late at night to give you cake
Kettle not in room had to request one even though they provided coffee etc
Rubbish tip outside hotel in fact there was 2
Plunge pool only cleaned if requested not daily
Shower area not cleaned
Was not advised of shuttle bus on arrival, had to ask and it only went one way would not pick back up
Room never mopped just swept with same brush that they swept outside with
Wet towels were picked up from bathroom and made into an elephant and placed on the bed
Thick dust inbetween partitions in room and bed
Butter at breakfast in a glass jar not on ice
Not a lot of sunbeds
Main road nightmare
Down a dark unlit street with cars and bikes racing up.
Pros
out of the noisy area
Staff friendly
Close to airport
During our stay they were expecting some sort of inspection, so a couple of days before we were leaving they began a mass clean up, they painted the decking ( albeit by mobile phone torch light) they painted a room to show him, they cleaned his room to resemble a show room and gave him bouquet of flowers. Covered up food, gave each sunbed towels. When we asked staff what was happening we were advised that it was their fault they had let things go. Older management appeared at this time but were careful not to introduce the inspector to us. The trainees cooking eggs were given gloves and hats to wear, ( didn't have these for first 10 nights)
Should imagine anyone going now will have nice hotel, maybe may even be maintained that way.
Would I go back doubt it. less