An inexpensive hotel, a 20 minute walk from the central station and transport to the airport. Friendly staff and rooms are big enough for a city hotel. A safe in the room, but no refrigerator. Because... more
An inexpensive hotel, a 20 minute walk from the central station and transport to the airport. Friendly staff and rooms are big enough for a city hotel. A safe in the room, but no refrigerator. Because of the COVID-19 pandemic, cleaning was only every third day, but you can put in a request for an extra cleaning. A breakfast was included in the room rate. The television wasn’t working when I arrived, but after reporting, this was fixed the same day. There are two reasons why I can’t give a higher score. Firstly, the hotel is not soundproof and I had very noisy neighbours above me. But more importantly, the Wi-Fi signal in my room (614) was so weak, that I couldn’t use it at all. I could only get a reception in the lobby and in my room, I had to use 4G and data because the network kept being interrupted. When you advertise WiFi in the rooms, it should be there. In my case, it wasn’t. This is an issue for me, so unfortunately I can’t recommend this hotel or return to it, until this problem is solved. less
Angelica Hellgren, Marknadsföring at Best Western Kom Hotel Stockholm, responded to this review
Hi! We appreciate your feedback as it helps us identify the areas we can improve. We gonna investigate our wireless system and make sure it will work for all guests. We are sorry to hear you had a bad night's sleep because of the noise from the neighbors above you. I wish you would have addressed this with the front desk which could have helped. Next time :-) Hope your stay in Stockholm was otherwise enjoyable and hope to see you back some day. Kind regards Angelica, Kommunikatör