First the good... the reception staff is excellent! They go out of their way to be accommodating and friendly and for that reason alone this hotel gets five stars! Every single person I spoke with at the front desk, both to change rooms, whenever I had a question or needed assistance, for laundry, whatever... absolutely the best!
The breakfast buffet was also awesome, with a wide variety of foods that even THIS vegetarian found delicious. You can tell it was a great breakfast because it was usually crowded from the moment the doors opened, too (although there was plenty of seating, even during the most crowded of times on the weekends). I didn't try the crepe/pancake/waffle station (or whatever that was), but the breads, cereals, yoghurt, fruits & veg, cheeses, etc. And coffee. Plenty of hot coffee and brewed often! As in most of Sweden, this is serve yourself and clear yourself, and once others recognized that fact, things went fairly smoothly.
Laundry, btw, is super quick... drop it off at the desk by 9am and it's back that same day. It's not in your room though, you do have to ask for it at the front desk.
I didn't hang out in the lobby area, but it looked as if it could be comfy because I often saw others hanging out there. Coffee/tea is available in the lobby at all hours.
WiFi is free and I never had a problem connecting in any of the common areas, or in my room.
I think the location of this hotel is fairly central, as it was easy to get to the train station, and plenty of restaurants were nearby. (It was close to my office, so that was all that mattered to me!)
Now the less than great... this is a (I think) fairly typical European hotel. I had just stayed in a 5-star luxury hotel and had the shock when I realized the room I was originally booked in (I think an economy room) didn't have shelves or drawers, or much in the way of anywhere to hang clothes. I was going to be there for 8 nights, and I didn't want to live out of my suitcase for that many nights, so I managed to get my room changed. If you aren't going to be there long, or you don't have a lot of luggage (which I did, as I was traveling for both business and pleasure, plus I knew I'd be freezing cold in Sweden and Finland so I packed heavy clothing), this might not be an issue. For me, it was. But the staff was super helpful and all was ultimately resolved. Again, five stars for service!!
Also, the temperature in the room is set for all rooms, and again, I was cold (I live in southern California, and I was just resigned to freezing in Stockholm). However, I was able to obtain a small space heater, and using that intermittently while I was in the room definitely enabled me to warm the room a bit so I was comfortable.
Amenities in the room are a bit stripped down (soap in the shower and soap at the sink), but there is a teapot so you can make (instant) coffee and tea. If you like brewed coffee, you can bring your own filtered coffee.
And oddly enough, while I couldn't get a feather pillow, I slept soundly every single night I was there!!! Either I was exhausted from walking miles every day (I forgo much of the transportation with my SL card for the exercise I gained by walking!), or the bed was just *that* comfortable!
I'd definitely recommend the Best Western Kom. Yes, it's up a bit of a hill, but it's only a short block up if you're coming from that direction (I think the south-west?). If you're coming from the opposite direction, you can walk thru the church grounds, and it's a bit downhill! less