05/10/2018 Robyn D, Beaverton, Oregon
This is a good place to stay - quiet and comfortable. I had to chuckle the first night when I pulled back the sheets to get in bed- near the foot of the bed was a long black hair, just like so many o... more
This is a good place to stay - quiet and comfortable. I had to chuckle the first night when I pulled back the sheets to get in bed- near the foot of the bed was a long black hair, just like so many others have mentioned. There must be a housekeeper with long black hair...
As for the ADA room - I need a roll in shower because I have bad knees and cannot step into a tub to shower. This one had a small ramp, which meant that water ran down it to the floor, but it was pretty minor compared to other hotels. The shower has a chair. The mattress and box springs are in the floor, and this meant it was very hard for me to get out of the bed. The desk chair was also too low for me, so I was unable to work in my room. Breakfast area chairs are also very low. ADA parking for my room was behind the hotel, but the clerk did not let me know that. The front ADA parking is very inconvenient for where my room was located. Check in and check out were great due to the excellent staff. Breakfast was better than most. Hot food was eggs, sausage links, tater tots and gravy. Biscuits and cinnamon rolls were baked locally, so they were much better than other places. less
kivainn, General Manager at Best Western Kiva Inn, responded to this review
Thank you very much for taking time to put a review for your stay. I apologize for not exceeding your expectations and would take the points raised by you for strengthening our systems further. You will please appreciate that ADA compliant rooms have certain minimum requirements and low bed height is one of those. We thank you very much for appreciating our customer service and breakfast.