Best Western Kiva Inn

This motel is listed as one of the motels in Front Range Brain & Spine Center that gives people from out of town discount rates for having surgery. I signed a paper saying I had no pets and it had the discounted price I was to pay upon check out. I went to surgery the following morning at Fort Collins Surgery Center ( who contacted the motel to verify I was in town to have surgery) My husband went to check us out and they suddenly did not have the paper I signed agreeing to the price. They charged him full price! The Surgery Center even called the manager while I was in recovery regarding this matter because the manager was rude to my husband. The Manager Hermma was also rude to them and refused to do the right thing and charge me at the discounted price. I am pleased that the people at the surgery center will be taking this motel off all pamphlets for referrals. The manger replied to the complaint I made to the corporate office saying that when rooms are full they no longer give discount rates and that I had to be having surgery at Poudre Valley Hospital to get that discounted rate. I stayed at this motel 2 weeks prior for a doctors appointment and got a discounted rate. I have the statement showing the discount and never went to that hospital on those dates. less

This hotel was an unexpected surprise! The lobby was brightly light, clean and the staff was very friendly. The room that we stayed in was well maintained and clean.The breakfast was the standard hotel breakfast but everyone working there was so polite and appreciative. I can't say how pleased I am overall with this hotel, it was definitely the place to stay! less

Very cordial, very appreciative of you as a customer, rooms are spacious and comfortable. I love the diabetic friendly breakfast that is offered! The pool looks very inviting, but never been able to use it. Always to late. I wanted to use the exercise room, but it closed just as we got there. The sauna/hot tub looed amazing and very inviting, but haven't used it yet. less

If you are in need of a quiet, well-staffed and well-staffed place to stay in Fort Collins, look no further than the BW Kiva Inn. We have stayed at this property several times whilst visiting family in the area and we have never been disappointed. Highly recommended. less

Creepy old hotel, way too pricey, close to Fort Collins and it was getting late so we were forced to get whatever was available. We spent rest of 8 days in Colorado and this was the most expensive and least desirable less