Best Western Kiva Inn

Basic Southwest charm and good value. Excellent location near CSU, shopping ,Old Town, freeway and great restaurants. Staff is friendly and helpful. Good coffee at breakfast. Could use new pillows for the beds. less

Great place! Not too far from downtown Ft Collins. Good food near by and entertainment. Staff was great! Room with a jetted tub was wonderful. This is a nice place for a get away from all of the hustle and bustle of a big city. less

Nice room! Very roomy and clean! Guy at front desk was very professional and polite, think his name was Jason! $20 pet fee for 2 dogs.. Security deposit was little surprising, that was if you had pets or not. It was refunded after checkout. I had no problems with it. Potty area was little out of the way but it’s better than most. Would definitely stay again. less

We checked into this hotel about 7:30 pm. Check in was quick and easy. We were offered an upgraded room with a balcony but they were on the 2nd floor but we really wanted a ground floor room, luckily they had one available. Our room, #124 ($145), was clean and updated with a large bathroom and plenty of counterspace for all of our things. We had a microwave and fridge in the room. The room an interior entry and looked out over the parking lot. Restaurants are within walking distance. We didn't hear any traffic noise even though the interstate was nearby. There was plenty of parking and lots of electrical outlets. About the only negative thing about this room was the A/C, it was noisy but it wasn't the compressor, just the air coming out. Breakfast consisted of scrambled eggs, tater tots and ham - a better meal than most. I would stay here again if I'm in the area. less

First I would like to say that I am not one to complain. This is my first review and first formal complaint and Im 51 years old. I checked into this hotel because I was in town to watch my son's hockey game. When I walked into the room it smelled like someone drenched the room in cheap perfume and chemicals. I had to leave for my son's hockey game so I opened the window to try and air it out before I returned. I returned 2 hours later, after having a chemical taste in my mouth and feeling sick and experiencing a dull headache. I decided while I was at the game, based on how I was feeling, that I would ask if they could move me to another room. When I went back to the hotel the front desk told me that they didn't have any other rooms to put me in and that they were completely booked. I said that I would try the room one more time but that I really didn't think I could stay in it. I went back to the room, couldn't handle the smell, my headache was worse and I was only in there for 10 minutes. I booked another hotel room at a different location. I went to leave and asked for a refund and they said NO. I couldn't believe it. Then the front desk person asked if I wanted him to call the manager I said yes, of course. I can't stay in that room and I booked one elsewhere. He called the manager, got off the phone and said we can't give you a refund, but we have another room for you. WHAT? So you flat out lied to me? I said I already booked another room because you told me you had NOTHING. I couldn't cancel the other room so I had to pay for two rooms on this night. Outright lies and robbery. On top of it all, the room had hair everywhere in the bed and the room overall felt dirty. I would not recommend staying here. Horrible customer service and worst hotel I have stayed in over the past 30 years, and I stay in a lot of hotels. less