Horrible experience, area full of druggies.
Horrible experience. First we booked the hotel because of its outside pool. Got there pool was closed. While I was unloading I noticed homeless looking individuals walking by and picking up cigarette ... more
Horrible experience. First we booked the hotel because of its outside pool. Got there pool was closed. While I was unloading I noticed homeless looking individuals walking by and picking up cigarette butts from the floor to smoke them. Got to our room to find out the hotel is outdated, dirty and worst of all in a terrible drug infested area, that backs up to a trashy Mobile home park. There were people dealing something right outside of our window in the back parking lot. My children felt unsafe going to the parking lot, we left after 10 minutes of that freak show. The hotel manager refused to return what we paid even for the following night, added to that the hotel kept a $120 pet deposit. I understand loosing the first nights fee but the second is simply robbery, and the pet deposit for a 10 minute stay is frankly unethical. If you value your safety stay away from this hell hole. less
BEST WESTERN KIVA INN, General Manager at Best Western Kiva Inn, responded to this review
Dear guest,
While we have already replied your review posted on Medallia, we note with concern that you are using different platforms to post imaginative views. Most of our guests have appreciated the location and amenities and have enjoyed their stay as is evident from their reviews. You will please appreciate that review windows have been created to post realistic reviews for initiating improvements and such unrealistic views derail the whole process. It is pertinent to note here that all your impression was created within 10 minutes of stated stay in the room which clearly shows your intentions.
Thanks