Great service, but needs an upgrade
21/06/2017 Paul U, Winnipeg, Canada
I've often posted on Trip Advisor that I've never had a bad experience at a Best Western, but this stay had some disappointments. The room's decor was old and tired. The furniture was chipped and rick... more
I've often posted on Trip Advisor that I've never had a bad experience at a Best Western, but this stay had some disappointments. The room's decor was old and tired. The furniture was chipped and rickety. The bed was swaybacked. But I was impressed with the quietness of the room, especially considering that it was locate right next to the freeway. The heating / air conditioning system was also very quiet, as it has been with every Best Western I've stayed in. The room was kept very clean. I gave it the barefoot test, and the soles of my feet didn't get at all dirty. The staff was excellent, and the free breakfast was delicious and plentiful. This hotel has the unique and charming custom of providing a free light supper on Monday, Tuesday, and Wednesday nights at 6:00PM. But it is not a buffet, and it's on a first come, first served basis. If you get there at 6:10, you're gonna go hungry! We saw crews renovating the rooms, and due to the friendly, courteous and hard working staff, we'd stay there again, but not until the renovations are complete. less
Rebecca_Otten, Sales Coordinator at Best Western Kitchener-Waterloo, responded to this review
Dear Paul U,
Thank you for reviewing your recent stay at the Best Western in Kitchener. We always appreciate feedback from our guests and are so happy that you enjoyed your visit. As you could see during your visit, we are currently in the process of updating the guest rooms.
We are glad that your stay was enjoyable otherwise and look forward to your return.
Yours in Hospitality,