Best Western Kirkwood Inn

1200 S Kirkwood Road, Saint Louis, Missouri, 63122-7225, United States
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Best Western Kirkwood Inn

Enjoy all that St. Louis has to offer with your stay at the Best Western Kirkwood Inn, one of the contemporary hotels in Saint Louis, MO. Our convenient location in the heart of the city puts you in the middle of the jazz and arts scene, just minutes show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
1200 S Kirkwood Road, Saint Louis, Missouri, 63122-7225, United States

Reviews of Best Western Kirkwood Inn

Traveller Overview:
4.5 Rating: 777 reviews
Excellent 54%
Very Good 29%
Average 8%
Poor 3%
Terrible 3%
Rating

828renaec, wrote review 12/04/2021

Just average

Should not have to ask for rooms to be cleaned. Found cigarette butts on the deck of our room - it was a no smoking room. Was also beer bottle tops in the sliding door frame. Bedding smelled of cig... more

Owner Response
Cindy Brasseur, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings, and our most sincere apologies for the state you found your room at check-in. This is not at all indicative of our housekeeping practices. Our Director of Quality shared your review with our entire housekeeping at at her stand-up meeting this morning, and I can assure you that this type of situation will not reoccur. We hope that you will offer us the opportunity to provide you with an improved level of product quality and guest service on your next visit to our area. Sincerely, Cindy Brasseur & Team BWKI
Rating

ZionTraveler, wrote review 29/03/2021

Great stay while passing through the area

Lovely hotel, great check in experience, and nice breakfast considering the Covid restrictions. Nice that there was a bar and restaruant attached, so we didn't have to get back in the car after we pa... more

Owner Response
Cindy Brasseur, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning! We are just delighted that you enjoyed your stay with us. We appreciate your lovely comments and hope your trip continues safely. Please keep us in mind should you ever find yourself back in our area. Best Wishes, Cindy Brasseur & Team BWKI
Rating

1234CUTraveler, wrote review 23/03/2021

Worst stay ever

The only reason I’m not giving this a 1-star review is because the front desk clerk was very pleasant and helpful. We literally did not stop hearing other people in all directions (both sides, above a... more

Owner Response
Cindy Brasseur, General Manager at Best Western Kirkwood Inn, responded to this review
Good Evening. Please accept our most sincere apologies for the noise issues during your stay. Please let me assure you that this is indeed an isolated incident. We appreciate your noting that our front desk associate was cordial and professional, and that our beds were comfortable. We hope that you will offer us the opportunity to provide you with an improved level of service on your next trip to our area. Sincerely, Cindy Brasseur & Team BWKI
Rating

michiganmand, wrote review 12/03/2021

Mixed Bag

Stayed here for three nights while visiting family in the Kirkwood area of St. Louis. Overall, the hotel is nice and clean though we had a couple small problems with the room--the toilet paper dispen... more

Owner Response
Cindy Brasseur, General Manager at Best Western Kirkwood Inn, responded to this review
Good Afternoon, and thank you for reviewing your recent stay. We appreciate your comments and will address those areas you mentioned. Sincerely, Cindy Brasseur & Team BWKI
Rating

RaiderAnn, wrote review 02/03/2021

Would stay here again!

The staff was always nice and friendly greeting us when we left and returned. Room was very clean. The only issue was the guest next-door had dogs locked in the bathroom that kept us awake. The water... more

Owner Response
Cindy Brasseur, General Manager at Best Western Kirkwood Inn, responded to this review
Good Morning, and thanks for your review and shout-out for our team. We love what we do and are glad it shows! We're sorry you had to play plumber though. That's a bit of a mystery, but we're having our Guest Room Attendants checking on this daily now. We hope you'll keep us in mind should you return to our area. Our Best, Cindy B. and Team BWKI