Nice hotel outside of St Louis
28/10/2019 Linda N, Needham, Massachusetts
We stayed here 2 nights when we visited St. Louis. We choose this location because, besides touring downtown St .Louis, we were also visiting a friend who lived outside of the city. I was a little c... more
We stayed here 2 nights when we visited St. Louis. We choose this location because, besides touring downtown St .Louis, we were also visiting a friend who lived outside of the city. I was a little concerned about the commute into St. Louis, but it was fairly easy and there was ample parking downtown. The hotel is near a highway, which made it convenient. The hotel was very nice, the room was clean and comfortable, and the breakfast had many hot and cold choices. The only issue involved a confusion with our reservation. I had made it by telephone to the 800 Best Western number, because only one of the two nights was with points. So it had to be two separate reservations, with a memo to the hotel to make sure both would be for the same room. We checked in during the evening, and the clerk on duty seemed to be unclear of the situation. But it was all resolved in the morning by the helpful daytime staff. I would definitely recommend this hotel as a good value with an easy 20-25 minute drive into St. Louis. less
Cindy B, General Manager at Best Western Kirkwood Inn, responded to this review
Greetings and thank you for taking the time to review your recent stay. And many thanks for your loyalty to our brand. Please accept our sincere apologies for the confusion regarding your point redemption. We have since taken training steps to ensure that all team members understand the linkage of these type of reservations. We are delighted that you enjoyed your stay with us and hope that you will keep us in mind should you return to our area.
Sincerely,
Cindy Brasseur & Team BWKI